NwaR

@nitrodann - I would see it as a honest, sincere and decent thing to do. So would other customers thinking about purchasing their products. Future consumers browsing the web in search of Miata parts and stumble upon this thread, read it entirely and say, "Hey, they had the integrity to admit they messed up and made it right by ensuring the customer was satisfied by regaining their trust. I think I'll make an order today". They gain respect nitrodann.

Erat

iTrader: (5)

Obviously.
But this thread would have never been started if things would have been taken care of professionally from the get go.

Then again, when i'm not satisfied with a product, i simply ask for a refund for returning their product. Sometimes there's a restocking fee...

nitrodann

You fucked up already by badmouthing them. And they clearly offered to help already.

nitrodann

That goes Both ways which is exactly my point .

deezums

iTrader: (3)

Just Corky being Corky.

"Yeah, I know I'm ******* ****, but you are too. And excuses, excuses, excuses. Blablabla. Now admit you suck too, before I do what it is you originally paid me for."

******* serious?

It's pretty common knowledge that Bell sucks on timelines, customer service, and communication. If you DON'T come to the forum to raise a stink, you don't get satisfaction.

Not the first time I've seen it, by far. What is the common denominator? Always the same complains? Really?

phildent

Interesting read here in Britain.A company that seems to have made a genuine mistake and offered to correct it in many ways.
A shame it has happened but full marks to Corky Bell for a full admission of fault and the tremendous offers to correct it.
I only wish we could get this honesty and service in Britain.
As someone who is just about to dive in and turbocharge his 2001 1.8 I shall certainly now be using Begi for parts and advice,I like dealing with companies like them.
Although I know it is disappointing for the person who originally bought it slagging Begi off on a forum for exemplary after sale service is not a mature or helpful act.
Incidentally anybody who has never made a mistake has never done anything.We are all human and I am a surgeon who's mistakes could kill.

aidandj

iTrader: (5)

Except this happens with every order. Over and over again. Good luck. Don't come crying back here when your car still isn't turbo'd in 2 years.

nitrodann

I also know this BTW. Doesn't change a damned thing about disrespecting the company repeatedly in public rather than just being an adult and speaking over the phone.

Erat

iTrader: (5)

From my understanding emails were sent back and forth before this thread was made.

Calling parts that don't fit and work for them "normal" has taken any credibility you may have in this thread away.

phildent

Aidandj,yes I have read of problems but I have also read good stories as well.
Getting such parts over here is very difficult and choice is limited unlike you lucky guys.
I am in no rush and having used Corky's book as a bible of learning I am aware of craftsmen that are a little scatterbrained.
I shall give begi a chance with some of the parts difficult to obtain over here.
I will report back honestly and lets see what happens.

turbofan

iTrader: (1)

^harsh to say it happens on every order.

And Dann... are you sure Corky made such a genuine offer BEFORE this post? Last time I checked, posts on this forum on in chronological order, and Corky's involvement happened AFTER the negative review was posted.

Also, I agree more with Deezums' assessment of Corky's post, than your assessment.

aidandj

iTrader: (5)

Happened to my one order twice. And took another 4 weeks and 3 phone calls to get a 3an adapter.

nitrodann

Corey made an offer before a few of the OPs further bitching and slandering posts. Read this thread above. Guy slanders Corky.corky replies. Guy slanders at least twice again.

turbofan

iTrader: (1)

OK. "Happened on both my orders with them."

There has to have been a flawless order carried out by them at some point in history...

deezums

iTrader: (3)

I think the biggest problem, as most decided, were Stephanie in customer support.

...and keeping Corky from the Jose and Quaker long enough to weld the thing on straight.

aidandj

iTrader: (5)

Happened to my one order twice. Happened to the other person I know with a begi kit. Remember twodoor? How is Keith's alphaomega coming.

mgeoffriau

iTrader: (7)

Honestly, I'm past caring about people "bad mouthing" Corky or BEGi. I like Corky's sense of humor; I enjoyed his book; I appreciate his contributions to the FI Miata community. But he's not a good businessman. If you're constantly apologizing to customers and shipping off replacement parts for free and trying to make amends, something isn't working.

nitrodann

I think it was agreed that the organisation and customer service is borked, which is probably due to corky not having the will to replace steph.

But here its just meaningless slander.

mgeoffriau

iTrader: (7)

Disagree. BEGi is still a big name in the Miata community, and plenty of noobs will read old threads with 50/50 splits between those critical of BEGi and those who support BEGi unquestioningly, and not be sure whether to spend money with them. Having a record of detailed reviews is important, and that includes angry negative reviews.

nitrodann

This isnt a review, this is a person who clearly got apologetic replies and offers to fix it via email, then decided to slander away anyway.

As a business owner you need to choose your customers. I think this was a bad choice.