COP system customer service thread

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Old 02-10-2010, 03:42 PM
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Originally Posted by ViRuS2k
someone get his COPS already?
I am still waiting...
Yes, I did, about two weeks ago.
Too busy, too much snow, working on different project - so I can only say the package looks good!
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Old 02-10-2010, 03:50 PM
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Originally Posted by Spookyfish
Yes, I did, about two weeks ago.
Too busy, too much snow, working on different project - so I can only say the package looks good!
2 weeks?

Iīll write him an email,iīll hope he didnīt send it to austrialia...

Same situation in austria, snow, snow, snow...
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Old 02-10-2010, 05:41 PM
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I've been snowed under for quite a few days. Shipments will be moving soon. If this next batch of COPs show any reliability problem over the next few months I will be again redoing the system for anyone who has problems. Everyone is of course under warranty (and will be forever if you were an early adopter). I have a new system I maybe switching to regardless that reduces my production time by about 5-7 hours per a unit. That will probably be phased in over the next 3 weeks. I will update when its completed with pictures.

My loan came in so anyone who wishes to get a refund can do so now. Sorry for the wait time.
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Old 02-23-2010, 01:51 PM
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after nearly 2 weeks, some shipment update?
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Old 02-25-2010, 07:05 AM
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Yes, I have some units out to be shipped as of this morning. None have went to Austria though. I expect more before Friday. The company is currently moving into new headquarters and this has caused some delays in putting the product out.
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Old 02-25-2010, 07:54 AM
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Originally Posted by TravisR
Yes, I have some units out to be shipped as of this morning. None have went to Austria though. I expect more before Friday. The company is currently moving into new headquarters and this has caused some delays in putting the product out.
Travis, you may want to consider writing down the excuses so you don't loose track. If you start repeating them folks might become suspicious.
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Old 02-25-2010, 08:04 AM
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Originally Posted by TravisR
Yes, I have some units out to be shipped as of this morning. None have went to Austria though. I expect more before Friday. The company is currently moving into new headquarters and this has caused some delays in putting the product out.
thatīs bad, I have paid, according to your shipment list from 29 july 2009 as the 3rd...
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Old 02-25-2010, 08:11 AM
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Originally Posted by thymer
Travis, you may want to consider writing down the excuses so you don't loose track. If you start repeating them folks might become suspicious.
They can get refunds as they request them. The money is present and ready to be disbursed. Its been tough, and we've had a wide range of natural disasters and time consuming tasks come in the way just because some people have been waiting 6 months. I worked from 7 A.M. to 12:03 A.M. last night on company business, and I got back up at 6:15 this morning and started again. My workers also have put in considerable time this week as well in putting together our move, and working on getting the COP systems built. The company is working very hard to get resolution on this, and is attempting to get everyone a satisfactory outcome who has chosen to wait.

thatīs bad, I have paid, according to your shipment list from 29 july 2009 as the 3rd...
I am very sorry for your wait, but I don't want to quote a ship date that I can't keep. I have been sending them out in the order received. Of course your refund is available if you should chose to not want to wait any longer.
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Old 02-25-2010, 08:16 AM
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Originally Posted by ViRuS2k
thatīs bad, I have paid, according to your shipment list from 29 july 2009 as the 3rd...
If he's the third person on the pay list why hasn't his order shipped?
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Old 02-25-2010, 08:21 AM
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His unit had the problems with the tachometer output driver that are only now becoming stable. Primary concern has been getting those with standalone vehicles and 99-up cars taken in order out first. The 89-93 vehicles and 94-97 vehicles have all been put on hold until the units are proven to be stable over a long period of time. The 89-93 units still don't have circuitry in place that prevents them from throwing codes either. Those units I'm reluctant to ship because I don't consider them complete yet.
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Old 02-25-2010, 10:12 AM
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Originally Posted by TravisR
His unit had the problems with the tachometer output driver that are only now becoming stable. Primary concern has been getting those with standalone vehicles and 99-up cars taken in order out first. The 89-93 vehicles and 94-97 vehicles have all been put on hold until the units are proven to be stable over a long period of time. The 89-93 units still don't have circuitry in place that prevents them from throwing codes either. Those units I'm reluctant to ship because I don't consider them complete yet.
ok, everthing clear ,then I had to wait...
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Old 02-28-2010, 01:11 AM
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. edit ... nevermind
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Old 03-20-2010, 02:21 PM
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nearly a month over since my last post and no COPs

some news for 94-97?
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Old 03-24-2010, 03:53 PM
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Hello Virus,

Currently what I'm going to be doing for you guys with 89-97's is issuing some Toyota COP systems as a temporary fix. These will be plug and play and provide the signals we need to drive the stock computers and tachs. Then when the 89-97 kit gets fully developed we'll offer to send you a WeaponX kit, or keep your Toyota COP system and accept a predetermined refund amount.

The 89-97's still need more work. I'm just not happy with the reliability of them yet.

Best,
Travis
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Old 03-24-2010, 04:13 PM
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Any news on the 99-00 version?

Thanks.
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Old 03-24-2010, 06:59 PM
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Originally Posted by TravisR
Then when the 89-97 kit gets fully developed we'll offer to send you a WeaponX kit, or keep your Toyota COP system and accept a predetermined refund amount.
that means, when we take the Toyota COP system, we have to pay the difference to the WeaponX system (if we want the WeaponX system) or did we geht the Toyota system for free (i donīt think so )

or could we revoke the Toyota COPs?

From my point of view I prefer to wait for the WeaponX system, itīs cheaper outside of the States (shipping, customs ...)


Originally Posted by TravisR
The 89-97's still need more work. I'm just not happy with the reliability of them yet.
I hope the system reached the reliability soon.

thx 4 info
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Old 04-08-2010, 09:13 AM
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2 week bump

Any news?
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Old 04-09-2010, 12:19 PM
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Originally Posted by tann3r
Any news on the 99-00 version?

Thanks.
You guys are going to get a prototype system that basically has these features:

Individual replaceable and prepackaged igniters. If one goes out, instead of throwing away the box you just replace the broken igniters.

The box that you see now is inserted into a larger box. This houses the interfaces on the front and the individual igniters mentioned above.

There are also plans to use LCDs in order to show if an igniter goes out.

I'm currently working on constructing this assembly and setting up the tooling for it. This is why its taking longer.
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Old 04-09-2010, 12:30 PM
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LCDs or LEDs? LCDs seems like a waste of cash.
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Old 04-09-2010, 12:33 PM
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LED's sorry, my mind is elsewhere this morning.
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