I would have fired her on the spot.
10-10-2013, 07:33 PM
#62
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Does anyone here when asked at the drive through to "please wait in the special parking lot as your order will be a few minutes" say "no I'll just wait here at the window until it's ready" My mom did that growing up and sometimes my wife does it. She says they start to hustle and the food is actually done much faster that way. I'm too quiet some times for that. Really if its on the menu at the drive in it should be ready in a reasonable amount of drive through time. I remember when McDonalds had "ready in x minutes or its free" that promo didn't last long at all.....
Sure I don't necessarily know how they made everything before it was put out in front of me, but at least I know a little something extra wasn't added during assembly.
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10-11-2013, 09:18 AM
#65
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I should have tried that. I had a coupon for a free breakfast item and went for the bacon egg and cheese...
Also, I decided I wouldn't fire the employee. I'd put her through some Manager Training course and milk it for all that it's worth, and then eventually fire her when it's clear she's not up to the task of holding a higher paying job.
Also, I decided I wouldn't fire the employee. I'd put her through some Manager Training course and milk it for all that it's worth, and then eventually fire her when it's clear she's not up to the task of holding a higher paying job.
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10-11-2013, 09:27 AM
#67
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fantastic. they were very courteous, polite, and everyone told me that: it was their pleasure to serve me, was a delight, and to have a great day and I felt as though they actually meant it, not that it was just something they were required to say.
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10-11-2013, 09:29 AM
#69
Joe - I would be curious to see what the average wage and benefits package looks like at Chick-fil-A vs McDonald's, et al. You can have one right across the street from the other, presumably pulling from the same broad population, but there is almost universally a much higher quality of service at the former.
edit:I believe this is a result of corporate cultures, hiring practices, and perceived value. I doubt chik-fil-a pays much more.
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10-11-2013, 09:45 AM
#70
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We have a chik-fil-a right beside a Taco Bell. Chik-fil-a workers that you interact with are are all very cordial, know how to use the English language, and always respond with my pleasure. Taco Bell on the other hand are rude, obnoxious, and i believe most of them are former convicts or on work release. The employees and experience is about as polar opposites as you can get in terms of restaurant cleanliness, employee moral, and overall experience.
edit:I believe this is a result of corporate cultures, hiring practices, and perceived value. I doubt chik-fil-a pays much more.
edit:I believe this is a result of corporate cultures, hiring practices, and perceived value. I doubt chik-fil-a pays much more.
We have Taco Bell, Mcdonalds, Chic-Fil-A, Wendys, Hooters, Arby's and McDonalds all within the same area. Chic-Fil-A is always incredibly busy with HUGE lines. Taco Bell and Arbys almost never has customers (I dunno how they are still in business). There's a huge difference in the customer serivce you get between these.
I go to Arby's quite often because they always send me coupons in the mail and I use them. But they have some of the worst customer service of any fast food I've ever been to; if it wasn't for the coupons, I'd never dine there. The other night I was seriously their only diner and I had to wait nearly 5 minutes for my order of 2 Turkey Roasts and 1 Large fry.
On the other hand, Chic-fil-a is so packed with people, everyone is busy and frantic yet very polite and pleasant and still very timely. They also bring in entertainers such as magicians and music acts and have kids nights. While I hate being around so many parents and children, I never seem to leave sour (only the one time I got my milkshake order wrong). Plus they give away those awesome butter mints...I typically take 7 handfuls of those.
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10-11-2013, 11:03 AM
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Are you guys not aware that most of this information can be found by using a search engine?
Average Taco Bell hourly pay: Taco Bell Hourly Pay | Glassdoor
Average Chick-fil-A hourly pay: Chick-fil-A Hourly Pay | Glassdoor
Average Chipotle hourly pay: Chipotle Hourly Pay | Glassdoor
Average McDonald's hourly pay: McDonald's Hourly Pay | Glassdoor
Average KFC hourly pay: KFC Hourly Pay | Glassdoor
So In-n-out is a good deal higher than average, Chick-fil-A is very slightly higher. But not a huge difference between, say Chipotle vs. Taco Bell.
Of course, there's more than just money at stake here. Culture and environment are huge factors. Imagine working behind that wall at, say, Long John Silvers, where you come home every single day smelling of fish-grease, and where a general atmosphere of what I'll arbitrarily call Latisha-ness exists, wherein the average conversation between employees would not seem out of place on the set of Jerry Springer.
Compare that to working at someplace where no deep-fryer is involved, or, at least, is off in the corner and limited to making french fries, and in which a more convivial environment exists between employees, all or most of could easily pass the reading portion of a GED exam.
Unless I was absolutely destitute (and presupposing that these were literally the only two jobs available to me), I'd choose the latter even if the pay were a dollar or two an hour less.
Average Taco Bell hourly pay: Taco Bell Hourly Pay | Glassdoor
Average Chick-fil-A hourly pay: Chick-fil-A Hourly Pay | Glassdoor
Average Chipotle hourly pay: Chipotle Hourly Pay | Glassdoor
Average McDonald's hourly pay: McDonald's Hourly Pay | Glassdoor
Average KFC hourly pay: KFC Hourly Pay | Glassdoor
So In-n-out is a good deal higher than average, Chick-fil-A is very slightly higher. But not a huge difference between, say Chipotle vs. Taco Bell.
Of course, there's more than just money at stake here. Culture and environment are huge factors. Imagine working behind that wall at, say, Long John Silvers, where you come home every single day smelling of fish-grease, and where a general atmosphere of what I'll arbitrarily call Latisha-ness exists, wherein the average conversation between employees would not seem out of place on the set of Jerry Springer.
Compare that to working at someplace where no deep-fryer is involved, or, at least, is off in the corner and limited to making french fries, and in which a more convivial environment exists between employees, all or most of could easily pass the reading portion of a GED exam.
Unless I was absolutely destitute (and presupposing that these were literally the only two jobs available to me), I'd choose the latter even if the pay were a dollar or two an hour less.
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10-11-2013, 11:53 AM
#76
Are you guys not aware that most of this information can be found by using a search engine?
Average Taco Bell hourly pay: Taco Bell Hourly Pay | Glassdoor
Average Chick-fil-A hourly pay: Chick-fil-A Hourly Pay | Glassdoor
Average Chipotle hourly pay: Chipotle Hourly Pay | Glassdoor
Average McDonald's hourly pay: McDonald's Hourly Pay | Glassdoor
Average KFC hourly pay: KFC Hourly Pay | Glassdoor
So In-n-out is a good deal higher than average, Chick-fil-A is very slightly higher. But not a huge difference between, say Chipotle vs. Taco Bell.
Of course, there's more than just money at stake here. Culture and environment are huge factors. Imagine working behind that wall at, say, Long John Silvers, where you come home every single day smelling of fish-grease, and where a general atmosphere of what I'll arbitrarily call Latisha-ness exists, wherein the average conversation between employees would not seem out of place on the set of Jerry Springer.
Compare that to working at someplace where no deep-fryer is involved, or, at least, is off in the corner and limited to making french fries, and in which a more convivial environment exists between employees, all or most of could easily pass the reading portion of a GED exam.
Unless I was absolutely destitute (and presupposing that these were literally the only two jobs available to me), I'd choose the latter even if the pay were a dollar or two an hour less.
Average Taco Bell hourly pay: Taco Bell Hourly Pay | Glassdoor
Average Chick-fil-A hourly pay: Chick-fil-A Hourly Pay | Glassdoor
Average Chipotle hourly pay: Chipotle Hourly Pay | Glassdoor
Average McDonald's hourly pay: McDonald's Hourly Pay | Glassdoor
Average KFC hourly pay: KFC Hourly Pay | Glassdoor
So In-n-out is a good deal higher than average, Chick-fil-A is very slightly higher. But not a huge difference between, say Chipotle vs. Taco Bell.
Of course, there's more than just money at stake here. Culture and environment are huge factors. Imagine working behind that wall at, say, Long John Silvers, where you come home every single day smelling of fish-grease, and where a general atmosphere of what I'll arbitrarily call Latisha-ness exists, wherein the average conversation between employees would not seem out of place on the set of Jerry Springer.
Compare that to working at someplace where no deep-fryer is involved, or, at least, is off in the corner and limited to making french fries, and in which a more convivial environment exists between employees, all or most of could easily pass the reading portion of a GED exam.
Unless I was absolutely destitute (and presupposing that these were literally the only two jobs available to me), I'd choose the latter even if the pay were a dollar or two an hour less.
Have you even seen the person who breads and fries the chicken at chik-fil-a? They aren't hard to miss, they look something like this.
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10-11-2013, 12:00 PM
#77
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That being said, I would probably rank Chick-fil-A about halfway down my list of "fast food restaurants I'd want to work at." It's definitely above KFC and Taco Bell, but probably no higher than Maid-Rite or El Pollo Loco.
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10-11-2013, 12:09 PM
#78
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the last place on earth I'd want to work:
the place is about 10 sq ft, these college kids work there all day in the heat. I was there a few weeks ago on a pleasant 70°F day and just standing in a short line in front of all the friers was a test of endurance. It must be like 120-150°F behind the counter and there's no a/c.
On chic-fil-a, it's really not even that good. but it beats to hell any of the other chicken sandwhich offerings of arbys, wendys, and mcdonalds. I got a free chicken sandwich from wendys once, it was so disgusting: the texture of the chicken, the soggy breading, the nasty potato roll, yuk dude.
the place is about 10 sq ft, these college kids work there all day in the heat. I was there a few weeks ago on a pleasant 70°F day and just standing in a short line in front of all the friers was a test of endurance. It must be like 120-150°F behind the counter and there's no a/c.
On chic-fil-a, it's really not even that good. but it beats to hell any of the other chicken sandwhich offerings of arbys, wendys, and mcdonalds. I got a free chicken sandwich from wendys once, it was so disgusting: the texture of the chicken, the soggy breading, the nasty potato roll, yuk dude.
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10-11-2013, 12:20 PM
#79
I was a server at a restaurant on the beach in Carlsbad Ca, good food, fun atmosphere. Mostly outdoor dinning with a view of the ocean. The owner had his own way of doing things, 11-12 hr shifts, split tips with the cooks 50/50, but it worked well and everyone made decent $$ for that type of employment.
One time prior to my employment there, an employee ralleyed up the staff to collectively demand raises, "he can't fire all of us" was the battle cry. Guess what he did? Fired every single one of them. Hired and trained a new staff, opened a week later.
Everyone knows not to f@$# with Carl.
One time prior to my employment there, an employee ralleyed up the staff to collectively demand raises, "he can't fire all of us" was the battle cry. Guess what he did? Fired every single one of them. Hired and trained a new staff, opened a week later.
Everyone knows not to f@$# with Carl.
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10-11-2013, 12:24 PM
#80
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I was a server at a restaurant on the beach in Carlsbad Ca, good food, fun atmosphere. Mostly outdoor dinning with a view of the ocean. The owner had his own way of doing things, 11-12 hr shifts, split tips with the cooks 50/50, but it worked well and everyone made decent $$ for that type of employment.
One time prior to my employment there, an employee ralleyed up the staff to collectively demand raises, "he can't fire all of us" was the battle cry. Guess what he did? Fired every single one of them. Hired and trained a new staff, opened a week later.
Everyone knows not to f@$# with Carl.
One time prior to my employment there, an employee ralleyed up the staff to collectively demand raises, "he can't fire all of us" was the battle cry. Guess what he did? Fired every single one of them. Hired and trained a new staff, opened a week later.
Everyone knows not to f@$# with Carl.
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