Why you should NEVER EVER buy from BEGi
03-31-2010, 01:41 PM
#41
I am sorry, but I would have to say Alex has received good customer service from BEGi. He got answers to his e-mails. Even though his turbo was not technically still under warranty, I went to bat for him (even after the sour attitude) and secured a warranty for his turbo. He received plenty of help trouble shooting from us, to which he even acknowledged in a thread he posted here about it. However, warranty issues have to follow a proper procedure when dealing with other manufacturers. Not my rules, not Corky's rules. Industry standard policies.
The manufacturer knows that we posted "Warranty covered by Manufacturer" on the website. As Alex's turbo was purchased during that time, before things were "clearly stated", the manufacturer and I came to an agreement that they would warranty it, if it tested to be defective. However, they had to have the turbo in hand to test it and/or to warranty it. Alex refused to send it back. When I offered to trade parts to cover the cost of freight, he still refused. Corky and I have done what we feel is fair, right, and ALL that we can possibly do to help him. Without his cooperation, our hands are tied. I am sorry that his location overseas (to us) is an issue, however, I can't help that either. Sort of allowing him to dictate another company's warranty policy, we have done all we can to help him. If he decided to send the turbo back to us, we would still send it in for warranty testing, evaluation, and possible replacement. The "proverbial" ball is in his court.
Stephanie
The manufacturer knows that we posted "Warranty covered by Manufacturer" on the website. As Alex's turbo was purchased during that time, before things were "clearly stated", the manufacturer and I came to an agreement that they would warranty it, if it tested to be defective. However, they had to have the turbo in hand to test it and/or to warranty it. Alex refused to send it back. When I offered to trade parts to cover the cost of freight, he still refused. Corky and I have done what we feel is fair, right, and ALL that we can possibly do to help him. Without his cooperation, our hands are tied. I am sorry that his location overseas (to us) is an issue, however, I can't help that either. Sort of allowing him to dictate another company's warranty policy, we have done all we can to help him. If he decided to send the turbo back to us, we would still send it in for warranty testing, evaluation, and possible replacement. The "proverbial" ball is in his court.
Stephanie
somobdy please BAN that SOB!
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03-31-2010, 01:42 PM
#42
Former Vendor
Join Date: Jun 2006
Location: Bell Tuning & Performance
Posts: 1,337
Total Cats: -99
I seem to have the same luck. Two PWS pump failures in 2 years. Seriously! The PWS pump rarely fails, yet I've managed to bust two of them. A metallic core cat failure! Supposed to be the most hardy converter there is, but yet I still am able to fail it. The numerous coil pack failures probably did not help. The coil pack failures have been out the wahzoo, some even accidental failures when testing parts. Two convertible latch failures, radiator failure, turbo failure, and the list goes on. Some how the engine is still ok. (knocking on wood now). 
Stephanie
Stephanie
0
03-31-2010, 01:52 PM
#45
Former Vendor
Join Date: Jun 2006
Location: Bell Tuning & Performance
Posts: 1,337
Total Cats: -99
LOL. Maybe......
I've busted a few engines already, that were not mine. That sinking feeling in your head and stomach is not pleasant. But hey, more boost solves all problems!
Stephanie
I've busted a few engines already, that were not mine. That sinking feeling in your head and stomach is not pleasant. But hey, more boost solves all problems!
Stephanie
0
03-31-2010, 02:02 PM
#50
Former Vendor
Join Date: Jun 2006
Location: Bell Tuning & Performance
Posts: 1,337
Total Cats: -99
0
03-31-2010, 02:04 PM
#51
Malevalax is obviously a spiteful asshat. He is spending more time and effort badmouthing BEGI on the internet than on a solution or compromise. Uber twattery.
That is a good word. If you pay attention you really can learn something new every day!
That is a good word. If you pay attention you really can learn something new every day!
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03-31-2010, 02:08 PM
#53
You knowingly bought a turbo with a 15 day warranty. The turbo failed after the warranty had expired. Begi offered you a replacement at a discounted price. What's the problem?
Chinese turbo's are hit or miss and you should have known that before hand. I am on my second one that I got from ebay. The first one lasted 2 weeks, fortunately the place I got it from had a 30 day warranty and they replaced it without question and the replacement has been running strong for almost a year.
None of the parts Begi built failed on you, you chose to cheap out on the turbo and you fell into the miss category. It's sucks but that is the risk you took.
Chinese turbo's are hit or miss and you should have known that before hand. I am on my second one that I got from ebay. The first one lasted 2 weeks, fortunately the place I got it from had a 30 day warranty and they replaced it without question and the replacement has been running strong for almost a year.
None of the parts Begi built failed on you, you chose to cheap out on the turbo and you fell into the miss category. It's sucks but that is the risk you took.
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03-31-2010, 02:34 PM
#55
Newb
Join Date: Sep 2008
Posts: 3
Total Cats: 0
I've had my Begi S4 for about 18 months now. Steph and everyone at Begi have been more than available and helpful, far and above what I would ever have expected. Anyone who mentions them and poor customer service in the same sentence has no credibility with me.
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03-31-2010, 04:32 PM
#57
Former Vendor
Join Date: Jun 2006
Location: Bell Tuning & Performance
Posts: 1,337
Total Cats: -99
0
03-31-2010, 04:41 PM
#59
Former Vendor
Join Date: Jun 2006
Location: Bell Tuning & Performance
Posts: 1,337
Total Cats: -99
Even though his turbo was not technically still under warranty, I went to bat for him (even after the sour attitude) and secured a warranty for his turbo. However, warranty issues have to follow a proper procedure when dealing with other manufacturers. Not my rules, not Corky's rules. Industry standard policies.
The manufacturer knows that we posted "Warranty covered by Manufacturer" on the website. As Alex's turbo was purchased during that time, before things were "clearly stated", the manufacturer and I came to an agreement that they would warranty it, if it tested to be defective. However, they had to have the turbo in hand to test it and/or to warranty it. Alex refused to send it back. When I offered to trade parts to cover the cost of freight, he still refused. Corky and I have done what we feel is fair, right, and ALL that we can possibly do to help him. Without his cooperation, our hands are tied. I am sorry that his location overseas (to us) is an issue, however, I can't help that either. Sort of allowing him to dictate another company's warranty policy, we have done all we can to help him. If he decided to send the turbo back to us, we would still send it in for warranty testing, evaluation, and possible replacement. The "proverbial" ball is in his court.
Stephanie
The manufacturer knows that we posted "Warranty covered by Manufacturer" on the website. As Alex's turbo was purchased during that time, before things were "clearly stated", the manufacturer and I came to an agreement that they would warranty it, if it tested to be defective. However, they had to have the turbo in hand to test it and/or to warranty it. Alex refused to send it back. When I offered to trade parts to cover the cost of freight, he still refused. Corky and I have done what we feel is fair, right, and ALL that we can possibly do to help him. Without his cooperation, our hands are tied. I am sorry that his location overseas (to us) is an issue, however, I can't help that either. Sort of allowing him to dictate another company's warranty policy, we have done all we can to help him. If he decided to send the turbo back to us, we would still send it in for warranty testing, evaluation, and possible replacement. The "proverbial" ball is in his court.
Stephanie
1. IF his turbo is defective, it can be replaced.
2. IF he sends it back to me.
3. If the turbo is defective, it will be replaced by the manufacturer with a new one.
4. If the turbo is not bad, he is still left with trouble shooting to do on his car.
Where did we not address his claim? Where did we not go the extra mile to find a solution for him?
Stephanie
0
03-31-2010, 04:48 PM
#60
Former Vendor
Join Date: Jun 2006
Location: Bell Tuning & Performance
Posts: 1,337
Total Cats: -99
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