We're hiring for a new tech support position:
DIYAutoTune.com Job Openings
Your primary responsibilities would be to answer a mixture of pre-sales questions and aftersales support for our Engine Management Systems, Fuel Injection and Ignition products, as well as other tuning aids/tools such as wideband o2's systems, EGTs, etc.
The position is very email/forum heavy, so there's a lot of typing involved. Telephone support is part of the job as well though we currently direct much of it to email. It's very tech heavy, and requires someone with a background in automotive mechanics with excellent problem solving skills and good computer skills. Those computer skills should include reasonably quick typing ability as well as the ability to use internet resources (forums, search engines, etc) to be extremely resourceful in finding answers to just about any problem they could ever come across. I don't expect you to know the answer to every question, but I do expect you to be resourceful so that you can find the answer to just about any question.
Need to know cars and automotive performance thoroughly. An automotive tech background or engineering schooling is a big plus, though possibly not required if you have ample experience.
Experience installing and tuning engine management systems, either ours, or others.
The ability to understand/grasp complex subjects and to explain them in a manner that just about anyone can understand. And the patience to do so...
You need to be very good with a computer, the person that helps others figure something out, not the person that has to ask for help frequently.
Honesty and integrity are an absolute requirement.
Customer service skills are very important. How to work with and help a customer, who sometimes may be a bit frustrated and over their heads technically can be tough-- But we must do so with the goal being to bring the experience to a satisfying conclusion that makes the customer happy and helps him/her to be successful in their project. We must do this while at the same time not sitting on the phone holding their hand every moment helping them make every single decision... We have to be efficient in helping customers, and we have to ensure we make every reasonable customer happy (which thankfully is most of them).
As I tell everyone here, we're too small of a company to have small job descriptions. We all pitch in and do it all. The above is the primary role, but there are other tasks around the shop we'll need help with from time to time, whether it be cleaning up, or loading/moving materials/parts/equipment, or working on a shop project vehicle. We need someone with a 'can do' team player kind of attitude that's willing to do what it takes to get it done.
Good technical writing skills are a plus as well so that you can help documenting common issues to our knowledgebase which we will eventually open up to customers to help them find the answers to their questions easier.
The tech support/sales departments works a fairly regular 8:00-5:00 Mon-Fri shift, with some flexibility. We have considered expanding support hours beyond that at some point, but don't have any solid plans yet.
College experience/degree is respected, though for the candidate with the proper skillset/experience this is not required.
Salary depends on relevant skills / experience but will likely fall in the upper 20's-mid 30's range to start. Can you hit the ground running already knowing our products well enough to help others out?
Feel like you're a good fit based on the above? Please send your resume, references, and salary requirements to firstname.lastname@example.org