Begi's Service
#21
I got around 75% of my BEGi-S parts, including the manifold, in 3-4 weeks iirc. There was a hold-up with the ceramic coating on my turbo, so the snail, lines, and DP came a couple of weeks later. I can't remember if the AFPR came with the first or second shipment, but from order to finished install was around 6 weeks.
#23
I ordered my BEGi S3 kit on Feb 29th still waiting for the right washer bottle relocation kit. In the end it took 9 shipments over 11 weeks and I had started to tear down my car before I realized the entire kit wasn't shipped. Because of this I missed almost 4 weeks of an already short driving season here in MN. I would say that order fullfillment was and continues to be the main problem with my dealing with BEGi. Anyway its in and running great now and the kit appears to be very well engineered and built, the service in all other aspects has been good, and all the people that I have talked with (about half the people who work there) have been extremly pleasent to work with. I understand the mom and pop business but as a business owner myself I have to wonder how much profit they are leaving on the table by not managing the business better. In the end I'm glad I went with them and the S3 but if I new before I ordered how the kit would have been shipped I would have insisted they bill me the 50% down and then not shipped or billed the remaining 50% until 100% of the parts were available and ready for shipping.
#24
On the powdercoated air box - please contact me! I had no idea this had happened. I would be slightly irritated also. We can switch it out, no problem.
On tracking #'s, we do out best. But we are humans trying to ship gobs of stuff in one day. Poor Mike runs non stop all day and I am sure he forgets an e-mail address or two. I encourage people to e-mail me if they think something has shipped and they did not get a notification. I can copy a tracking # or find out what is up without too much trouble.
Stephanie
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