BEGI Service Delays?
 

Is anyone else running into some delays getting stuff from Begi? I sent my turbo/manifold/dp at the before new years (So sometime around the end of Dec08) to them looking to have the flanges matched and reworked. I have called a few times and was told i was moving up and next in line. Its now April, i still have no turbo/dp/manifold.

Venting, but also looking to see if anyone else has had similar experience. Or how long it took you guys to get stuff back.

(PS. Bought a house ..its the reason I haven't been around, in case anyone here actually remembers me)

I'd be kicking some Texans in the fucking nuts!

It just enforces why I do all my work myself. I just wanted this to get done over the winter. Its starting to get warm and my parts to finish the car aren't here yet. Its frustrating.

Good luck with that.

That i am just being hosed, or this isn't the first time this has happend :vash:

There's been alot of talk about shipping delays from BEGI from members on here. I'm sure most of them will come in this thread and tell you such. Usually all works out in the end from what I remember reading....

Sucks man, hopefully it works out for you. I know the feeling of wanting the car on the fucking road already. Especially with spring here.

Congrats on the house, welcome back. :bigtu:

Another customer with huge delay problems. Looks like its their motto now

Loki,

I picked up what was supposed to be a complete kit the last week of January. I am still waiting on parts.

I mean, I friggin' drove down there, and left with a box that contained a used kit that came off of a functioning turbo'd car that should have had everything, and should not have had any fitment issues. I'm missing several parts, some I need (IC plumbing), some I don't(FPR), and some I can work around(fittings, etc.).

I got a stinkin' good deal on it, but getting me the two missing intercooler pipes doesn't seem to be a priority to them. I've tried not to vent much since I met them in person and they were all very nice folks, with a good looking operation that obviously puts out great parts, but honestly, I'm at wit's end.

The whole point of me buying a preassembled kit was to not have to deal with the hassle of rounding up parts, fabbing stuff, and waiting. Now I've done everything else I can possibly do on my build, and been waiting on these guys for a while.

The worst part is every time I'm ready to just fab it myself or slap some O'Reilly special exhaust tubing on there, they tell me they're one step closer to being on their way.

I'm sure you'll be happy with your parts when they arrive, but you're certainly not the only one that's been waiting.

I don't know what the deal is. I don't know if they get overwhelmed or are mismanaged. I REALLY hope it's the former. If they've got more business than they can handle, that's good for them. It means busting their hump, but it means they are hitting a strong market, and we will continue to have Bell Engineering quality and Corky's innovation around. If it's the latter I'm sorry for them and the loss it would be to the turbo Miata community should their business go south.

-Damon

This is the reason why I will never order stuff from begi again...

Thank you for the input. Sorry your dealing with the same issues, but i feel better knowing I am not alone. I mean if there was just better communication I probably wouldn't be so cranky, with the new house and some trips on the Z1000 coming up I don't have that much free time and can arrange other things in the cars place. I just want to be able to schedule and move forward (But jesus going on 4 months, cmon)

Wanna share? Make me feel better

Thanks man, coming back here always feels right. :makeout:

I'm just glad for Corky's sake that your name isn't ChuckyZ. That dude was ready to pull the trigger(s)

I feel it necessary to say that EVERY time we have spoken you have impressed upon me how much of a hurry you are NOT in. I believe your response has been "take your time, I'm not in a rush". I feel it is extremely unfair on your part to complain about how long it is taking when you have told me it does not matter. If circumstances have changed, please let me know and I can accommodate your situation. But if I have warranty pipes or back orders to fill, I will get those pipes made before one I am told there is no rush on.
Stephanie

It has more to do with trying to remake a part that is 16 years old. We do not have materials for that part, much less Jig's to make the part with. Corky has improvised the best he can, but I would not be surprised if they require modification to fit. They are done and being powdercoated. You will get them when I get them back.

We are overwhelmed with downpipes and parts to make at the moment. The guys are going to start working weekends so we should catch up faster.
Stephanie

even "take your time" has a reasonable time limit implied.

I totally agree with you on the implied time limit. But, even two weeks ago, when we spoke it was still "take your time, I'm in no rush".

What would you do? Make the pipes that people are waiting on and/or back ordered, or make the one that there is "no rush" on?
Stephanie

i too ordered something BUT! i am not in a rush, so i am waiting patiently.
atleast this gives me time to play with the MS.

i understand how people could be upset if the dead line was missed. but to be fair i would have to agree with begi. that u sometimes need to prioritize (not saying that customers arent priority) but rush orders should be done first.

begi is good, and i dont feel like they are too expensive for the quality of the parts from what i have seen on here.

Yes, the waiting sucks but I "hovered" and got my stuff in a moderately timely manner the 2nd time around (mutant car).

Would buy again.

When someone says take your time they are usually being nice and courteous. What they mean is "move your ass god damnit I want my shit". If he was in no rush and you could take your time, then why would he call you and find out about his parts?

At least thats what I mean when I call up and badger people about my stuff without trying to burn bridges for being uncaring people that dont want too understand they are holding up a process.

Both.

-----

Shalom Loki, its been a long time. Happy Passover. Glad to see you are still around.

do what the airline industry specializes in.

if a customer hasn't been inconvenienced yet, prevent their future inconvenience.

if a customer has been inconvenienced, put them behind the customers who haven't been.

the end result is you ROYALLY piss off only a few people and the masses are content.

Stephanie,

I was definitely trying to be courteous, as I enjoy doing business with you guys, and plan on doing so again. If I had thought changing my tone would have had a more positive effect on the situation, I would have done so a long time ago. But I chose how to handle our dealings, and personally am glad I never got upset enough about two dinky intercooler pipes to cause me to come unglued on a nice lady I know personally. I was hoping you'd return the favor by quickly rectifying the situation.

I'm not going to nitpick on when I said what (eg: "take your time"), because it doesn't matter. I was relating my own personal experience for the education of others. Regardless of our amicable communication regarding the parts, it's still been over two months since you knew I was missing very important parts.


I switched into hover (read annoying) mode almost a month ago, unfortunately I didn't get my calls returned for nearly two weeks of that time, so things have only started to move over the past two weeks, thank goodness. I tried being patient for about a month, and found that things move quicker if you give them a "daily reminder" that you're still waiting.

I would definitely buy again, and I'm always telling all the local Miata guys they should call up Corky or Stephanie, and that there is no substitute for BEGi design and quality.

I would however be more prepared for a wait next time, and I also let these guys know they should put in their orders well before they start the build.

Had this been a custom or even a standard build, I would understand the wait a little more, and even come to expect it. I must have made a poor assumption that it was a given I needed parts as soon as I picked up the kit. Not waiting for parts was the entire motivating factor behind buying a complete, used kit. Unfortunately it was hard for us to tell on that late January afternoon if all the pieces were there. I figured this out the next week doing test fits.


Don't get me wrong Stephanie...you guys are still golden in my book, but I eventually lose patience even with my wife whom I love dearly. In all honesty these kind of things are to be expected in such a niche market with specialty parts and setups. Please don't take offense at any posting here, I'm simply sharing my experience. I also hope to prepare your future customers for the likelihood of a similar experience, even if they are ordering something that should be "off the shelf." It's a lot easier to deal with something if you know what you're getting into.

Regardless, I enjoy the experience, I just hope to have a complete, functioning setup soon, so I can go along happily spouting nothing but goodness about Bell Engineering. ;)

-Damon

No offense taken. I completely understand your situation, and you have been very clear that you need the parts as soon as possible and made it known what was missing. We are good, no worries.
Stephanie

Just to make sure they have not been lost. He sent a turbo, manifold and another downpipe.

I get what you are saying. But I am a literal person. Tell me what you mean. If someone tells me they are in no rush, that means get to it when you can. If circumstances have changed and he is ready for it or needs it soon, just tell me! It is at the top of the list. As soon as he tells me he is ready for it or needs it, it is the next one made. I would not make him wait longer. But my crystal ball has a crack in it, so please say what you mean. Apparently when I read between the lines, I come to the wrong conclusion.
Stephanie

I know a 2-people who build cars from the ground-up with six figure price tags. They tell people "it will take a few months" to do simple stuff like cages, even longer if they're back-logged. I expected this when I went in, and ordered 6-months prior to the engine build for a reason.

Stephanie and I spoke today and came to an understanding and cleared up all communications

My issue is that I have never received a phone call either A) confirming that the equipment was received or B) a time line has been developed. If I remember right we spoke in the middle of January to make sure the equipment was received, and that you guys were ramping up and would take a look at it in the coming weeks. The second time we talked it was that a fabricator was out and had just came back to work. The third time we talked I was next in line. Then today we spoke for the 4th time.

I am not in a hurry, but I did not expect to put me at the back of the pile every single time another order comes in. Also while I said I was not in a rush it never crossed my mind that 3 months would go by without ever getting a call from BEGI or take that long to get the work accomplished.

Shalom Sam, ready for some constipated days? hmmm compote

This is very, very good news!

I had tried to call earlier to check up on them, and then saw your posts. Thanks for the update.





Yeah, I thought we were pretty clear in our communication, and I understand the issues ya'll had replicating a missing part from a kit you haven't produced in years.

I misunderstood your first reply in this thread, thinking it was directed at me, and thought there might have been a misunderstanding. Sorry for the long winded response.

Thanks again for working to resolve this, I know it's been a hassle for you guys too.

If I was having something BUILT I would anticipate this. That is what BEGi specializes in, and only an idiot would think they can pick up the phone and get a complete, fitting, custom turbo kit to their door in anything less than two months. You have to anticipate fitment issues, missing part issues, etc.

However, I picked up a complete kit that had just come off of a working turbo Miata. It was in a box, and should have had everything. I guess things got shuffled around in the shop, which is understandable. But since it should have been there, you can understand my frustration.

Stephanie understands this, and has been working to fix it. The hold-ups, and parts missing in the first place are probably not her fault at all, but she gets to hear from me right before lunch every day...so it is with work and responsibility. :hustler:

Please! Lay off of the BEGI staff. I think you guys have got these folks all jazzed up about getting stuff out the door- even when it doesn't make any sense! I had my first chat with Stephanie this AM and it wasn't pretty. Pretty much- I didn't get a used manifold I purchased over the weekend (it went to another fellow in Findland if I recall...) but the downpipe I ordered along with it did ship ASAP without ever my having the chance to cancel the order- (What good is a downpipe without a manifold?)... Anyway, now I'm hoping they get UPS to return the pipe to them and I don't have to pay for return shipping as well as UPS shipping out. As far as future orders go- I'm not looking forward to another misunderstanding..... In the mean time, lay off BEGI so when I try to order a kit this fall I won't be freaking out over every stumble.

when did begi become a teenage girl?

The Begi staff is being laid-off? That's terrible. I know the economy is bad and all. . .

Learn to read, where did you get that misinformation :loser:

he's being sarcastic

He read out of context.