patsmx5

iTrader: (16)

I have ordered things from them 3 times, so far no problems. Always had fast shipping and great prices, never received anything damaged.

I gotta say if I sold oil pumps, I'd include the O-ring required to use it. To me that's like buying a water pump and it doesn't come with a gasket, which you have to have to change the water pump. Just makes it easier for the end user, and if they already had one well now they have a spare. What's an O-ring cost, pennies?

achervig

Here's how I handled it tonight: I filed down the high points on the mating surfaces carefully, found the O-ring that came with the FM gasket kit I bought from them, and got a paper gasket from Autozone. Used a little Right Stuff on both sides of the gasket and bolted everything up. I just feel better having a paper gasket in there with as bad as the surfaces seemed, and I can't imagine that being a problem, though I'll trust this group to point out the errors of my ways if so.

patsmx5

iTrader: (16)

I've always used RTV, but my buddy did an oil pump change on his with a paper gasket, and had no problems with it. I wouldn't use a gasket but I doubt there is any harm in doing so. If I'm doing RTV on surfaces that are damaged, I usually put a thin film of RTV on by hand to fill in the damage, then a thin bead to squish, then bolt together.

FAB

iTrader: (4)

I'd like to blatantly clarify each of the mishaps in this situation are completely unrelated to how we handled the order.

I immediately offered to take the pump back and send a replacement.

We've shipped HUNDREDS of these pumps and this season we've been VERY demanding on Travis at Boundary. He's simply unable to keep up with the high volumes we're selling. Our last order didn't include documentation and the pumps that arrived seem to have been handled poorly at some point (this could have very well happened in shipping but it wasn't something we noticed before now). I spoke with this customer on the phone and immediately clarified each of these topics after a quick conversation with Travis from BE.

Just a PSA from Travis - these pumps will no longer be including the oil o-ring. He said everyone who builds one of these engines purchases a front timing component kit and it's included in that gasket set. I don't know that I agree or disagree with that decision but I'm forwarding the news.

Cheers,
Bryan

FAB

iTrader: (4)

To clarify another point that was brought up, the fact that it is or isn't in a sealed bag has nothing to do with it being a returned product. We shim the pumps in house, to order, due to the volume of pumps we ship. It would be nearly impossible to keep inventory in each shim arrangement on each pump version.

We typically don't take returns on these pumps, if that happens - they need to go back to Boundary before it's approved.

achervig

Yes, this is what I said about Fab's response. I was sticking up for you bro. Also I think your use of the word "blatantly" is misplaced.

freedomgli

Padded envelopes are fine for soft goods. But oil pumps really should be shipped in a proper corrugated cardboard box with appropriate packing materials inside to protect it from harm during transit.

Girz0r

iTrader: (1)

FWIW... When I bought my pump (BE stage2 +1 shim) from Fab9 it came with the wax sealed letter, o-ring and pump sealed in a plastic bag and was inside a cardboard box. Looked brand new

For OP's pump, I'd run it As long as the mating surface looks good. I broke in my motor with amsoil. No issues mechanically thus far.

achervig

Amen

FAB

iTrader: (4)

Yes, I think the sealed envelope is new practice but we've been selling them faster than he can produce so I'm sure it was a measure that was skipped for purposes of filling orders quickly. It was a beautiful touch but one thats quickly discarded.

Also, this damage is happening before the pump arrives here. During the phone call from OP I realized our inventory looked to be in the same condition. Haste didn't pay off here.

OP thank you for clarifying, I only briefly skipped through the thread and wanted to make sure it had been said. Thank you for being such a stand up guy.

Savington

iTrader: (31)

Out of curiosity, I lifted the box seal on a couple of the pumps in my most recent BE shipment (received ~2wks ago). I only stock/use their VVT-body Stage 2 pump with a single shim. The pump ships in a white box with a Boundary sticker seal, and the pump itself is in a separate sealed bag. Paperwork is included in the box. Both of the pumps I pulled from stock had an o-ring in the sealed bag as well.

Given statements made in this thread, I felt that information was worth disseminating.

aidandj

iTrader: (5)

Wonder if things have changed recently then. The pump I received from you was just in a brown box and a sealed bag. No letter. I haven't taken it out yet.

That being said I sent travis my serial number and received the spec sheet in an email for my records.

Savington

iTrader: (31)

Your pump was from my last batch, my latest batch is in different packaging. I thought the oil pump o-ring detail was of particular note.

aidandj

iTrader: (5)

Makes sense. Mine was purchased in September 2016.

TravisR

iTrader: (9)

Hello Everyone,

Just wanted to cover a few things on our pumps.

Our pumps are shipped in boxes unless vendors request otherwise. Sometimes vendors have international orders and they don't want to package the rather bulky box in yet another box. It is understandable, but it is our preference that our products come in our own boxes to keep all pieces together. Since this has become an issue, we are going work with our vendors to insure future shipments are being made in OEM packaging for the protection of the product.

Seals\Letters enclosing the certification paperwork - We have suspended putting these in during this rush season. Because the sealed letters are real, it can take about a man day to make 100, which is about how many pumps that leaves us in any given week. We can't spare the labor right now for the sake of producing a high quality pump and getting it out the door as fast as possible. I want to go back to the way we were doing it, and I will get there.

O-rings - Every kit should come with an O-ring. I believe some of these aren't making it into the bags on our side. We will start packaging these separate and putting them on the packing slips to make sure.

Most of all though, I appreciate everyone's support, my company could have never grown without the support of Andrew, Bryan, Emilio, and this community. If you think you have received a product that is less then what it should of been, please let me know, I will make it right! One more thing, if you need a pump please support your Miata Turbo sponsored vendors. They are all great people and great business!

bahurd

iTrader: (8)

I suspect your packaging is like I showed in post #23 which also shows the oring in the "sealed" bag. I got it from the other vendor in 4qtr 2016.