Both Bill & Ken Hill helped me out tremendously back when I ran a Link. What I spent days on and had given up on, Bill fixed with 5 minutes on the phone. Damn EBC settings.
I'm jealous of FM. Boohoohoooo |
when I drove out from the SF bay area to DC, Bill and Teri (I think) and Jeremy met up with me for lunch and beers. I didn't even buy anything.
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I'll be honest I did not have a good experience the one time I talk to you Keith. You seemed curt and uninterested in what I was asking.
Jeremy on the other had spent days going back and forth with me through e-mail, pm's, and text messages while trying to track down a problem with my Link on my previous miata. |
Originally Posted by Pitlab77
(Post 706082)
I'll be honest I did not have a good experience the one time I talk to you Keith. You seemed curt and uninterested in what I was asking.
Jeremy on the other had spent days going back and forth with me through e-mail, pm's, and text messages while trying to track down a problem with my Link on my previous miata. |
Keith spent some time replying to a lengthy email I recently sent him regarding DIY car painting. I was fully expecting either no reply or a halfassed answer to only one question in my email, but he spent the time and wrote me a good email. A+
I'm a |
Keith gave me a ride in the 7 around thunderhill. that's service.
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Originally Posted by TurboTim
(Post 706165)
I'm a
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Keith and Jeremy both can be precieved that way because that is their personality type. They are both very calm and to the point, but that can be misconstrued as not caring. Brandon on the other hand, can have a better phone personality, but at the end of the day they really do all care about getting you where you need to be. When I first interacted with them, I felt the same way, but as I talked with them more, I saw past that.
It's like our local Veterinarian, she is socially akward and has somewhat poor bed side manner, but always goes the extra mile to make sure our dogs are ok. We always get a call a week after our visits to make sure everything is going well. She loves animals and it takes a little to understand that you need to see past what can be a bad impression. |
I have to second Flyin Miata's customer service. I have bought sway bars, coilovers, and a happy meal clutch kit and have always received to call to make sure everything was ok. I even bought a differential used and had some trouble installing it and they helped me troubleshoot. Great customer service.
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Originally Posted by cowboys647
(Post 819332)
I have to second Flyin Miata's customer service. I have bought sway bars, coilovers, and a happy meal clutch kit and have always received to call to make sure everything was ok. I even bought a differential used and had some trouble installing it and they helped me troubleshoot. Great customer service.
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FM treats me better than the Bugatti dealer.
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Jeremy has provided me with endless help with the hydra for the past 5 years.
They also REALLY came through for me when I had endless problems with the Hydramist. |
Yeah, there customer service after the sale had me speechless. I now know why the PO of my car was an FM addict.
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Originally Posted by Pitlab77
(Post 706082)
I'll be honest I did not have a good experience the one time I talk to you Keith. You seemed curt and uninterested in what I was asking.
Jeremy on the other had spent days going back and forth with me through e-mail, pm's, and text messages while trying to track down a problem with my Link on my previous miata. |
Originally Posted by kenzo42
Originally Posted by Pitlab77
(Post 706082)
I'll be honest I did not have a good experience the one time I talk to you Keith. You seemed curt and uninterested in what I was asking.
Jeremy on the other had spent days going back and forth with me through e-mail, pm's, and text messages while trying to track down a problem with my Link on my previous miata. |
Another +1 for FM customer service. They always do a great job taking the time to fully understand any issues I'm having and always have a solution. Big shout out to Bill, Jeremy, Keith, Brandon, and anyone else I drive up the wall at FM on a semi-regular basis. I'll continue to be a loyal customer. I even rock my intercooler FM logo side out.
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I participated in the Touge Run Lip group buy. About a day later, I got a call from FM asking me if everything was okay. Surprised (and impressed) the hell out of me that they would take the time for one part less than 80 bucks.
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Weird, a lot of times Bill, Jeremy, and Keith call me to get help with stuff... pretty cool guys none-the-less.
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Originally Posted by Braineack
(Post 819911)
Weird, a lot of times Bill, Jeremy, and Keith call me to get help with stuff... pretty cool guys none-the-less.
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