FAB9? More like BAD9
08-27-2016, 02:15 AM
#1
FAB9? More like BAD9
It's been 31 days since I received a damaged ATI Superdamper from FAB9. I have had various correspondence with them, but they will not replace the item, refund my money OR respond to emails. My last email was sent on the 22nd, demanding a refund or a replacement. I dont give a **** which. I won't be doing any business with FAB9 again. Add that to my vendor blacklist. (I'll give you a hint... FAB9 isn't the only vendor that starts with an F)
I have called multiple times, only the first couple conversations seemed helpful.
FAB9 refuses to take responsibility, saying that ATI is handling it...they aren't. I haven't received any information from either vendor about my issue.
Actually I don't care who handles it, but it has been far too long. I have much more important things to worry about. Like, for example, is the 2500 dollar new rotrex I bought from a 3rd party totally fucked.
Soooo, maybe you guys have more pull than I do, I'm not sure what more I can do. FAB9 is based in Michigan (At least the owner used to live there) and I sure as **** am not flying or driving there to hold their shop up for 500 bucks.
I have called multiple times, only the first couple conversations seemed helpful.
FAB9 refuses to take responsibility, saying that ATI is handling it...they aren't. I haven't received any information from either vendor about my issue.
Actually I don't care who handles it, but it has been far too long. I have much more important things to worry about. Like, for example, is the 2500 dollar new rotrex I bought from a 3rd party totally fucked.
Soooo, maybe you guys have more pull than I do, I'm not sure what more I can do. FAB9 is based in Michigan (At least the owner used to live there) and I sure as **** am not flying or driving there to hold their shop up for 500 bucks.
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08-27-2016, 11:20 AM
#4
I don't understand this... why would a business do this kind of thing? I have spent over 40 grand in the past year on my car, and I keep getting treated like a piece of ****.
I can understand if it's in person, since I don't dress nice, never cared much for nice clothes, so I'm frequently discriminated against. But over the internet, where literally anyone can be your best or worst customer, why not treat everyone like your best customer?
I can understand if it's in person, since I don't dress nice, never cared much for nice clothes, so I'm frequently discriminated against. But over the internet, where literally anyone can be your best or worst customer, why not treat everyone like your best customer?
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08-27-2016, 12:57 PM
#6
Supporting Vendor
iTrader: (1)
Join Date: Sep 2010
Location: Lake Forest, CA
Posts: 7,947
Total Cats: 1,002
I've had some frustrating experiences with FAB9, but by and large it's been pretty good. Bryan is a good guy and knows his stuff. It seems to me like he just really needs more staff, and people he can trust. Unfortunately the longer he takes to sort out the issues, the closer his company's reputation gets to that of BEGI around here.
No bueno.
No bueno.
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You know me so well!
08-27-2016, 08:35 PM
#12
Hey thumpetto007 -
As I communicated we didn't have another unit to replace yours with. After a discussion with ATi they stated they would work up a replacement quickly. Our stocking order with ATI is now 4 weeks late so unfortunately it was my only option to let them come up with a replacement. As I said in my last email, I've even reached out to another close customer of ours who I know has a damper sitting on his bench, not installed. Since I couldn't give him a solid ETA on a replacement he declined to donate his.
Damaged shipments aren't usually this much fuss but we simply don't have a replacement due to the supply not being on hand. I've made my intentions very clear, I specifically said I've exhausted our resources to speed this issue up. A replacement has been sent, I've responded to every email and at the end I'm happy to refund you. I had no intentions of the replacement taking this long to arrive. My sincere apologies.
As I communicated we didn't have another unit to replace yours with. After a discussion with ATi they stated they would work up a replacement quickly. Our stocking order with ATI is now 4 weeks late so unfortunately it was my only option to let them come up with a replacement. As I said in my last email, I've even reached out to another close customer of ours who I know has a damper sitting on his bench, not installed. Since I couldn't give him a solid ETA on a replacement he declined to donate his.
Damaged shipments aren't usually this much fuss but we simply don't have a replacement due to the supply not being on hand. I've made my intentions very clear, I specifically said I've exhausted our resources to speed this issue up. A replacement has been sent, I've responded to every email and at the end I'm happy to refund you. I had no intentions of the replacement taking this long to arrive. My sincere apologies.
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