Has anyone purchases from Onlinemazdaparts.com recently?!
Just curious if anyone has ordered through their site recently. I placed an order last week. Their order status page tells me its "Processing" still... I was under the impression that most ordered shipped next day.
I placed an order Thursday 7/17 at 8am , parts i needed for a shifter rebuild ( currently torn apart, just waiting on these parts ) Since then I have sent them a message through their site, tried emailing ( get an automated response back telling me to use their website ) , and called maybe 4-5 times after leaving a message the first time, with no response whatsoever.... They haven't charged me yet, which is fine, but i really want to know whats going on and I'm on the verge of just cancelling my order and ordering elsewhere. This comes as somewhat of a surprise to me, after reading many great reviews on other forums etc. Anyone have this problem before, or is this a new occurrence? |
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Originally Posted by Onyxyth
(Post 1150236)
However, in retrospect, if i had known it was going to take this long i would have just spent the extra money to avoid the inconvenience! |
Originally Posted by rndmheroxx
(Post 1150227)
Just curious if anyone has ordered through their site recently. I placed an order last week. Their order status page tells me its "Processing" still... I was under the impression that most ordered shipped next day.
I placed an order Thursday 7/17 at 8am , parts i needed for a shifter rebuild ( currently torn apart, just waiting on these parts ) Since then I have sent them a message through their site, tried emailing ( get an automated response back telling me to use their website ) , and called maybe 4-5 times after leaving a message the first time, with no response whatsoever.... They haven't charged me yet, which is fine, but i really want to know whats going on and I'm on the verge of just cancelling my order and ordering elsewhere. This comes as somewhat of a surprise to me, after reading many great reviews on other forums etc. Anyone have this problem before, or is this a new occurrence? If you want price and performance, next time try mazda-parts.com with the part numbers you need. Its always been faster and cheaper. A couple of years ago I put a large random sample of parts in my cart for several mazda parts websites, and printed the invoices and compared. On ~$1000 worth of parts, mazda-parts was nearly $100 cheaper than the next company, and pretty much every line-item was cheaper. I have placed several orders with them, and they haven't disappointed me yet. The only thing cheaper is ordering through Mazdaspeed, but I don't have access because I am not a racer(yet). Also, you can paste in like 50 part numbers into one box, they all pull up with prices, and everytime you add one to your cart, the website doesn't redirect you, making it ultra fast.:party: Hope this helps. |
Much appreciated Dustin! I will check them out.. and I feel the same way, Its not like this is a life and death situation for me. I only started getting frustrated when I couldn't contact anyone! Terrible business etiquette !
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I opened an "account" with them years ago and bought some widgets and had the same experience. The parts eventually showed up but there was no indication that they had ever shipped.
I've forgotten the password I used when I created an account on the website, and I've tried to reset it about a dozen times now to no effect. I eventually gave up and just use Rosenthal for everything though I do still use these guys for their parts diagrams and confirming part numbers. |
Originally Posted by EO2K
(Post 1150253)
I opened an "account" with them years ago and bought some widgets and had the same experience. The parts eventually showed up but there was no indication that they had ever shipped.
I've forgotten the password I used when I created an account on the website, and I've tried to reset it about a dozen times now to no effect. I eventually gave up and just use Rosenthal for everything though I do still use these guys for their parts diagrams and confirming part numbers. |
Not a forum sponsor, cheaper than other places...
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Originally Posted by Savington
(Post 1150334)
Not a forum sponsor, cheaper than other places...
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Originally Posted by Savington
(Post 1150334)
Not a forum sponsor, cheaper than other places...
I was foolishly enticed by slightly cheaper prices, and now i am "paying" for it. I would also like to add, that im even more mad now, because im ready to go ahead and order through Rosenthal instead, however there is no option to cancel the order on their site and i still cant get a hold of anyone over there! grrr :vash: |
Originally Posted by Savington
(Post 1150334)
Not a forum sponsor, cheaper than other places...
If I need some inconel man-studs for a turbo, a mammoth twin core radiator, or maybe even a TSE turbo kit :party: we all know where to look. |
Just wanted to update. Ive called everyday, still have no response. Already ordered my parts from elsewhere and they have already shipped lol.
And this may or may not be related, and im very curious at this point: My bank contacted me the other day notifying me that my credit card information was being used in Alabama ( fraud) . Some asshat went on a $1,000 spending spree. Now i know this kind of shit happens, but the reason i may think it might not be a coincidence, is that Ive only just opened this credit card account maybe a month ago, and have literally only used my card a few times since now, mainly for gas and a couple restaurants. The only purchases i made online using it were at 949 racing, and at this onlinemazdaparts.com Not pointing any fingers, but its awfully suspicious in my opinion no? |
Its mildly suspicious, but honestly gas stations, ATMs, and restaurants are very common places for credit card skimming devices, used by scammers to obtain your credit card info.
Sorry to hear about all of this, is your bank going to take care of all of the fraudulent charges? |
Mine got swiped once and used to buy diesel in California. I am fairly certain it was a pizza place, since I never used them before or since, and the other places I went to have been fine. Pay cash for pizza and certainly don't give your card # over the phone.
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My card data got jacked when Midwest Supplies had their breach. My entire checking account got cleaned out and started overdrafting from my savings... while I was on my honeymoon. :facepalm:
If a vendor doesn't accept Paypal, I don't buy from them online. Period. I'm curious to see if OMP actually ships your parts or not. |
Originally Posted by Dustin1824
(Post 1150914)
Its mildly suspicious, but honestly gas stations, ATMs, and restaurants are very common places for credit card skimming devices, used by scammers to obtain your credit card info.
Sorry to hear about all of this, is your bank going to take care of all of the fraudulent charges?
Originally Posted by EO2K
(Post 1150974)
My card data got jacked when Midwest Supplies had their breach. My entire checking account got cleaned out and started overdrafting from my savings... while I was on my honeymoon. :facepalm:
If a vendor doesn't accept Paypal, I don't buy from them online. Period. I'm curious to see if OMP actually ships your parts or not. Ironically my credit card is through Paypal!! lol . And yes I always prefer to use paypal when possible. I am wondering the same thing, if i ever relieve them, ill have an extra set so Ill probably end up selling them on here for what I bought them for , and ill promise to ship them in a reasonable amount of time! lol |
I had great success ordering from OMP for years. Haven't bought anything recently, if I remember correctly the guy who used to run it for the dealership left. I think the dealership still keeps it going, but that could explain them being much less customer friendly now than they were a few years ago.
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Originally Posted by darkcambria
(Post 1151041)
I had great success ordering from OMP for years. Haven't bought anything recently, if I remember correctly the guy who used to run it for the dealership left. I think the dealership still keeps it going, but that could explain them being much less customer friendly now than they were a few years ago.
It appears from that the site, some genuine fella' names Preston is running ( rather "not running" ) the show these days. |
Just wanted to report a duplicate experience. Placed an order with onlinemazdaparts.com on 7/20/14. The status never changed from "Processing". I've had no response from them other than the emailed order confirmation and a confirmation that one of my messages submitted on the website was received. I've called and submitted messages several times. All of my requests for an update have had no response. I won't use them again.
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Originally Posted by turnnpoint
(Post 1152482)
Just wanted to report a duplicate experience. Placed an order with onlinemazdaparts.com on 7/20/14. The status never changed from "Processing". I've had no response from them. I've called and emailed several times. All communication has been ignored. I won't use them again.
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Originally Posted by Dustin1824
(Post 1150257)
For parts diagrams and confirming part numbers, I use jimellismazdaparts.com, go take a look if you can. Their diagrams are the best I have seen, and display much more hardware than other parts websites. Somewhere, they got much better diagrams, not sure how they did it.
The best part about Jim Ellis is that they suck you in with that website and then charge fairly high for their parts. But will also accept orders at this website: Mazda Parts - Save on Genuine Mazda Parts in Atlanta with Jim Ellis Mazda of Marietta | Jim Ellis Mazda of Marietta Which is the same people. Just with 15-20% less cost. With the same service. I like using the diagrams on jimellismazdaparts.com, then ordering from atlantamazdaparts.com, and don't feel bad about it, because they're both the same people. |
Its only fair that I bring a conclusion to this thread, I finally received a response yesterday. Puts my mind at rest a little. But clearly something was going on over there, with no explanation to me. Ill just paste the response to my original inquiry to them here as well as a few subsequent messages. Needless to say, I think this was probably an unusual event that I experienced. But I, like some of you, like to be aware of things like this that have happened in the past for companies such as this, for future reference.
----------------- QUOTE ------------------------- Reply Sent: From: pmillsmazda@gmail.com Date: Thursday, July 31 2014 08:58 AM Subject: RE: Whats going on?!?! Hi this is Erik with onlinemazdaparts, I hope you received your parts, our regular internet guy has been out and some orders were in limbo and delayed. I apologize for it taking so long to get back to we were locked out of all his info. Message Sent: From: William Weischedel Date: Thursday, July 31 2014 09:53 AM Subject: RE: Whats going on?!?! Thank you for the response. Unfortunately I had to order the parts elsewhere. I wanted to cancel the order I placed but there is no option on the site to do that, and like i said. I tried to call to cancel also but was unable to reach anyone. I have not received any parts, nor have i been charged yet. Reply Sent: From: erikpasley@gmail.com Date: Thursday, July 31 2014 12:25 PM Subject: RE: Whats going on?!?! This is Erik I will issue a call tag to big up those parts and I will credit it back. Just leave the parts in the box and UPs will pick it up and stick return label on them. So sorry for the problems Reply Sent: From: erikpasley@gmail.com Date: Thursday, July 31 2014 01:52 PM Subject: RE: Whats going on?!?! OK YOUR ORDER NEVER SHIPPED AND YOU WERE NOT CHARGED |
They finally contacted me a day or two after my post here (about 10 days after I placed the order). They said their Internet order person had been out sick but they had shipped my order that day. It arrived the next day.
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