Notices
Insert BS here A place to discuss anything you want

Interesting Ipod 5G issue and solution

Thread Tools
 
Search this Thread
 
Old Oct 20, 2008 | 06:56 PM
  #1  
ZX-Tex's Avatar
Thread Starter
Elite Member
iTrader: (15)
 
Joined: Dec 2007
Posts: 4,847
Total Cats: 27
From: San Antonio, Texas
Default Interesting Ipod 5G issue and solution

Long story short, my 80 GB 5G Ipod suddenly quit producing sound. I first noticed that the data port audio was no longer outputting audio through my Pioneer's Ipod stereo adapter. A test with the headphone jack produced the same behavior. Everything else still works like it normally would: the wheel clicking sound still works (externally and through the headphones), the menu system works, it will show that a song is playing on the display.

Turns out this is a known problem with the 5G Ipods.
http://www.aqua-soft.org/board/showt...t=34122&page=2

So I called Apple and at first they gave me the 'its out of warranty, sorry there is nothing we can do' line. I kept pressing, and was tossed over to tier-2 tech support. I pressed things with them there too, politely but firmly, and they are sending me a free replacement unit since mine was barely out of warranty (15 days). It will be an Apple refurbished unit that matches what I have now, except that the design flaw that caused the problem has been corrected.

So if you have a 5G that has the same symptoms, give Apple a call even if it is out of warranty. They might help you out anyway. Chances are that all of the 5Gs are out of warranty since I bought the very last one from a local Apple store after the 'Classic' had already been released. I had to call around to find one; supposedly the 5G has better audio quality than the Classic.
Old Oct 20, 2008 | 07:25 PM
  #2  
9671111's Avatar
Elite Member
iTrader: (10)
 
Joined: Jan 2008
Posts: 1,582
Total Cats: 18
Default

It's true, they used a new chip in the newer ones that had shittier audio quality than the last. That and the earbuds blow. Go figure. Apple's quality control from what I've experienced is a little shotty. Not that I'm a Microsoft fanboy, but the Zune's audio processor is supposed to be much better along with superior earbuds. Not to mention that sexy screen. Clear choice if you're not really into all the pretentious holier-than-thou bullshit that goes with Apple products.
Old Oct 21, 2008 | 07:31 AM
  #3  
icantthink4155's Avatar
Elite Member
iTrader: (12)
 
Joined: Apr 2008
Posts: 2,566
Total Cats: 13
From: Longs, SC
Default

Pop it open and resolder the jacks, seen this happen many times on all kinds of MP3 players. Used to work at an electronics repair shop, if your warranty is done then there is nothing left to void!
Old Oct 21, 2008 | 10:13 AM
  #4  
y8s's Avatar
y8s
DEI liberal femininity
iTrader: (8)
 
Joined: Jun 2005
Posts: 19,338
Total Cats: 574
From: Fake Virginia
Default

i swapped out the jack on my gf's. cheap and easy.
Old Oct 21, 2008 | 10:14 AM
  #5  
y8s's Avatar
y8s
DEI liberal femininity
iTrader: (8)
 
Joined: Jun 2005
Posts: 19,338
Total Cats: 574
From: Fake Virginia
Default

Originally Posted by ZX-Tex
Long story short, my 80 GB 5G Ipod suddenly quit producing sound. I first noticed that the data port audio was no longer outputting audio through my Pioneer's Ipod stereo adapter. A test with the headphone jack produced the same behavior. Everything else still works like it normally would: the wheel clicking sound still works (externally and through the headphones), the menu system works, it will show that a song is playing on the display.

Turns out this is a known problem with the 5G Ipods.
http://www.aqua-soft.org/board/showt...t=34122&page=2

So I called Apple and at first they gave me the 'its out of warranty, sorry there is nothing we can do' line. I kept pressing, and was tossed over to tier-2 tech support. I pressed things with them there too, politely but firmly, and they are sending me a free replacement unit since mine was barely out of warranty (15 days). It will be an Apple refurbished unit that matches what I have now, except that the design flaw that caused the problem has been corrected.

So if you have a 5G that has the same symptoms, give Apple a call even if it is out of warranty. They might help you out anyway. Chances are that all of the 5Gs are out of warranty since I bought the very last one from a local Apple store after the 'Classic' had already been released. I had to call around to find one; supposedly the 5G has better audio quality than the Classic.
can i have your old one?
Old Oct 21, 2008 | 10:05 PM
  #6  
ZX-Tex's Avatar
Thread Starter
Elite Member
iTrader: (15)
 
Joined: Dec 2007
Posts: 4,847
Total Cats: 27
From: San Antonio, Texas
Default

I am sending the old one back to Apple. That is part of the deal for the free replacement. They send me a pre-paid shipping box, I use it to send them my broken Ipod, then when they get mine they send me the new (refurbished) one.
Old Oct 21, 2008 | 11:25 PM
  #7  
y8s's Avatar
y8s
DEI liberal femininity
iTrader: (8)
 
Joined: Jun 2005
Posts: 19,338
Total Cats: 574
From: Fake Virginia
Default

greedy bastards. I can't fit all my music on my 40g
Old Oct 22, 2008 | 09:55 PM
  #8  
ZX-Tex's Avatar
Thread Starter
Elite Member
iTrader: (15)
 
Joined: Dec 2007
Posts: 4,847
Total Cats: 27
From: San Antonio, Texas
Default

Werd. Mine is over 40 GB full.
Old Nov 5, 2008 | 02:48 PM
  #9  
ZX-Tex's Avatar
Thread Starter
Elite Member
iTrader: (15)
 
Joined: Dec 2007
Posts: 4,847
Total Cats: 27
From: San Antonio, Texas
Default

Follow-up: Got my replacement Ipod on Monday, a black 80GB 5G just like my old one. It may be refurbished but it looks brand-new. Not a scratch on it anywhere.
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Full_Tilt_Boogie
Build Threads
84
Apr 12, 2021 04:21 PM
Tony the Tiger
Miata parts for sale/trade
63
Dec 29, 2016 02:23 AM
crashnscar
Group Buys and Member Discounts
18
Jun 29, 2009 03:30 PM
Trent
Insert BS here
17
Dec 31, 2007 10:55 AM
FoundSoul
MEGAsquirt
36
Jun 6, 2007 07:15 AM




All times are GMT -4. The time now is 07:25 AM.