Begi's Service
 

Okay so my friend bought a begi kit from begi and after waiting like a month it finally showed up. when he open it, downpipe, oil return line, piggy back fuel management is missing. he also got a s 3 kit and the cool air box is a different color then they say it was. its black. have this happen to anyone before...how many package are they going to ship. and he got no notice of when it was ship. no tracking number. nothing and it just poped up at the door one day. he already got his car taken apart and ready to go...now he's waitng and PISSED OFF! haha..

Well i had nothing but amazing service with begi, only thing i could complain about was the dp taking 4 weeks to make, but other than that everything came in my order, came as described. However i was not given a tracking number.

yeah, no tracking number for me either but i loved their customer service. they do fuck up minor things once in a while but who doesnt...

yes, my box was missing a hose clamp, the radiator cover, and had the wrong size intercooler. They also forgot to order my exhaust. They did fix everything though.

At least they fix it...quality control is a must here...

Did your friend receive his parts Friday or yesterday? Perhaps Begi doesn't ship everything in the same box and you should wait until Monday for the rest to arrive. Forgetting a feed-line or something I can understand, but forgetting a DP is a little over-the-top even for them.

And yes, Begi has a minior history for inadequate shipping.

ive got 3 boxes with my kit...

Here is my take on BEGI. This is from running a small business myself for 24 years.

It's run like a Mom and Pop shop. It's not all slick and glossy. No real sales people. Stuff can fall through the cracks, follow up can be sporadic, not everything gets done exactly on time or perfectly. Great people, great products but not the service some people expect in this day and age. It's not all automated emails, notifications and part pulling and instant shipping. They aren't stockpiling parts. They are building pretty much to demand, keeping costs down and running lean and mean.

I'm the same way with my store. Service is usually very good and personal. I sell great products at fair prices every day. I don't sell anything I don't believe in myself. I'm a small shop and way too disorganized. My accounting, ordering and follow up isn't always what it should be. I piss off some customers that way. Others appreciate the product, price and knowledge and understand I have a store that's a little behind the times.

Quality Mom and Pop shops. Good people, good products, fair price. Not terribly sophisticated in how they're run. Gotta take the good with the bad with shops like ours.

that's definitely true but when you're dropping $3-5k with someone hiccups become that much more annoying.

they always make things right. i bought an S kit from them and had a few fittings missing but they sent out after that and I wouldn't hesitate in ordering from them again.

I completely agree. There were a couple of things that went wrong with my order. However, it was not a huge deal and they were happy to make it right. I will do business with them again.

BEGI is really really good at fixing any issues you might have with missing parts, parts that don't fit right, and basically making you a happy customer. It might just take a little longer then you hoped or wanted it to.

BEGi is a basically a job shop. I ordered my S3 in January and received most of the hardware in February. March I received the all of the back-ordered stuff except the scooper and a coupler that connects the turbo inlet to the elbow that connects the stock maf sensor. After lot of calling and email the right coupler arrived in April. Yes, I was pissed! The system runs great! Quality is top notch! Still no freaking scooper!

Daryl

I've been reading this great forum for the past months trying to understand what's the best turbo kit for my needs and my intended use and Begi's S kit looked like the best choice so after speaking with them directly I placed my order.

From what I understand the most hiccups happen to bigger and more complicated kits so I hope missing parts or not all parts arriving at the same box/days isn't so common in the S kit because being outside US a missing or wrong part could mean a month delay with shipping internationally and our retarded customs.

thats not so bad. mines taken 9 months and counting... someday i'll have it. just gotta keep asking steph for it i guess.

Geeze, sounds like a lot of problems. There have to be some people out there that have gotten a complete kit when they were promised! Speak up guys, I'm getting kinda scared :(

Maybe the other parts were shipped seperate. Did he call them? Something I learned from dealing with mustang turbo kit companies, don't take you car apart or plan install until you have all the parts. It took the company I ordered from over 6 months to get me my stuff and even then they screwed it up.....bad

I'm trying to figure out where your gripe is?
Looks like they sent parts as they are built, and are in-line with their promised delivery time frame. And they went ahead and powdercoated the air box to match the charge pipes, and didn't ask for additional payment?

The only thing I could see a little unhappiness is not receiving a tracking # via email, just because of the value of the package.

Otherwise, quityerbitchin.

Pretty much agree except the powder coating issue. If I didn't want black powdercoat wouldn't matter to me if it cost extra. But like you, I wouldn't start bitching until after I called and talked to them. But then again, the guy that made the order is not the one posting.

9 months!?!?! it's been that long! So what are you going to do with the DP when it gets here? Your new engine is powered by 2 triangles,not 4 pistons.

I got around 75% of my BEGi-S parts, including the manifold, in 3-4 weeks iirc. There was a hold-up with the ceramic coating on my turbo, so the snail, lines, and DP came a couple of weeks later. I can't remember if the AFPR came with the first or second shipment, but from order to finished install was around 6 weeks.

Read more here
https://www.miataturbo.net/forum/showthread.php?t=19908

I ordered my BEGi S3 kit on Feb 29th still waiting for the right washer bottle relocation kit. In the end it took 9 shipments over 11 weeks and I had started to tear down my car before I realized the entire kit wasn't shipped. Because of this I missed almost 4 weeks of an already short driving season here in MN. I would say that order fullfillment was and continues to be the main problem with my dealing with BEGi. Anyway its in and running great now and the kit appears to be very well engineered and built, the service in all other aspects has been good, and all the people that I have talked with (about half the people who work there) have been extremly pleasent to work with. I understand the mom and pop business but as a business owner myself I have to wonder how much profit they are leaving on the table by not managing the business better. In the end I'm glad I went with them and the S3 but if I new before I ordered how the kit would have been shipped I would have insisted they bill me the 50% down and then not shipped or billed the remaining 50% until 100% of the parts were available and ready for shipping.

The infamous Greddy Pipe problem... Making this pipe has not been a good thing for us. There is alot of interest, but we had some fitment issues due to two different manifolds used, and also two different turbine outlet flanges. Then testing the new pipe did not go so well as we have not heard back from the customer. So.... yeah, 9 months. Regular miata downpipes don't have this time problem though. Though, there are a few that have slipped thru the cracks and I am trying to rectify the situation as soon as possible.

On the powdercoated air box - please contact me! I had no idea this had happened. I would be slightly irritated also. We can switch it out, no problem.

On tracking #'s, we do out best. But we are humans trying to ship gobs of stuff in one day. Poor Mike runs non stop all day and I am sure he forgets an e-mail address or two. I encourage people to e-mail me if they think something has shipped and they did not get a notification. I can copy a tracking # or find out what is up without too much trouble.
Stephanie