Another BEGi Customer Service Thread
 

Yep It's another BEGi customer service thread. Except this one is here to give Kudos to Steph and the crew.

I bought an intercooled S kit from them just under a year ago. Never used it due to the fact that I didn't have a healthy motor. I sold it yesterday, buyer reports a fitting missing, and oil feed line doesn't' fit.

I call Steph this morning, and the fitting is in the mail today to the new buyer. The oil feed line was a excommunication between the buyer and I. She is exchanging the parts for him.

She very easily could have told us to pound sand, and charged us for new parts.

Anyway, just spreading the love.:makeout:

http://forum.ntreev.net/grandchase/f..._5F00_chap.jpg

jk... or am I.

ha ha, I should have made some stuff up. Just a lot of BEGi hate lately.

Good to hear:)

I've been treated very well by them also. Above and beyond. Unexpected free parts on occasion. They, like most companies, have their good and bad. My experiences have been very positive.

I as well have had excellent customer service from BEGI

I haven't even purchased anything from them directly and they offered to modifying their dp to fit an external wastegate for free if i bought their dp (would have to send in my wastegate obviously, but not a bad offer to say the least)

great for you guys! I have not got any of that...maybe they've switched management...I had been trying to order an exhaust manifold for a month under our business account. couldnt get a price, cool faxed the info, heard nothing back....called yesterday spoke to Corky he says "I dont see the problem they're on the shelf" but Stephanie was out and she does billing...so she does return the call a few hours later... stating that she cant do the full business discount because for some reason our tax & license for resale doesn't meet their requirements. ??? same paper work for our accounts @ Mercedes ,@ bmw of south atl @ nissan South @ Advance Auto @ Autozone @ oriely's @ Allen vigil Ford ? ok she said she'd check with them and get back with me... these are the facts, feelings are hassled, harrased & still haven't heard back...end result it just got me looking closer @ getting another one from Bill's folks.

Good lord man. How can you expect anyone to take whatever the hell you just said even remotely close to seriously with your complete disregard for English sentence structure and punctuation?

Your whole complaint is that they didn't accept your Resale Certificate to be considered a dealer for a discount correct? I have people that call me all the time touting a Resale Certification that I know are either the end user themselves or a one time transaction that is more of a hassle than it is worth to setup a dealer account. Don't just expect to be able to get special pricing because your shop has Resale Certification and you get it elsewhere.

It sounds to me that if you just tried to buy it in a normal transaction, you would have a quick turn around. I don't really see how this reflects poorly on BEGi.

werd

Sounds like you're trying to give them your Georgia sales tax exemption paperwork, which is probably why it doesn't make sense to a company based in Texas. They shouldn't charge you sales tax anyway since the parts would be going out of state. I also kinda doubt any company is going to give you a business discount when you're buying one part, and they certainly wouldn't be obligated to do so.

first off if u can reed you can undastand it two the paper werk is fo REsale fu*k grammer , puctuation, & spelling punk. stupid does that mean it didnt happen how eye said it did? and I have purchased a few items from them before ...doesn't matter if it was 1 jackass I'm goimg to leave this right here ...i'll respond when your ready to suck what i have for you ok...:loser:

=pdexta; I lied you posted 213whp in your sig? theres the joke in the thread :jerkit:

evilmiata, you mad?

It might be time to step away........ I thought I heard the ominous swoosh of an incoming ban hammer.

I thought the Texas public school system was bad.

WeLL OBVIOUSLY... THERE IS A DUMBASS IN ATLANTA GA.... HE'S POSTING IN YOUR FORUMS, SNATCHING YoUR COMMENTS UP.

Hide your kids, hide your wives

and hide ya husband..becuz they be rapin erbody out here

Please read the dealer application a little closer. It explicitly states:
"BEGI will only extend wholesale / jobber pricing to those individuals or entities that operate legitimate, licensed businesses that offer for sale goods and/or services that are considered as related to the products and services offered by BEGi. BEGi reserves the sole right to determine the suitability of all applicants, and to extend, deny, revoke, or suspend any wholesale / jobber prices and accounts."

Your business's SIC code indicates that it is a used car dealership. We do not extend wholesale pricing to used car dealers. When you called to tell me that you are a service shop as well, I submitted a background check. It came back yesterday that you did indeed perform services and repairs. Which is in line with our policy.

Based on the report from the background check, I can set you up with a dealer account. However, your online antics will not win you any favors. You asked for reconsideration, and I investigated further. You also forget to mention that I offered you a "goodwill" discount when the application was denied. I was trying to be nice, and I apologize if that rubbed you the wrong way. If you would still like to order the manifold, please give me a call.
Stephanie

I know Evil personally, regardless of his grammar on here, he is an really nice guy, and wouldnt say anything just to hurt someone's business for the hell of it. He's just trying to other people on here by letting them know what his experiences were. I too have had communication problems with Begi and stuff not fitting right. I'm on my 3rd S4 manifold because they keep cracking, and I'm paying an "extra" $400 to get them to make a stronger one that will "hopefully" not crack. Fitment, missing parts, and communication seem to be a major problem for the people here in Atlanta for some reason. A lot of the guys out here dont use them for that reason. BUT they do stand behind their stuff, and are for the most part VERY friendly. Their ideas are unique and and out perform others to get the power you want. The headache of getting it all together is just part of building your car, and I feel is worth it in the end, but it can be a hassle.

Wow, nice necro post. Wish I'd seen this at the time it was posted.

If you google "resale certificate" you will see that this document is used to except a company from state sales taxes, preventing double taxation when the item is later sold to the end user and sales tax is collected. This is irrelevant in your situation since BEGI not in the same state as you and would not collect sales tax in the first place, but apparently you're too ignorant to comprehend that.

I have no idea what you're talking about. Are you trying to insult my car or trying to call me a liar? I know it's got to be tough for you to put together a sentence that others can actually comprehend, but just try real hard and I'll do my best to interpret what your feeble mind is trying to communicate. Thanks.

The warranty does not cover user error or incorrect installation - the type of failure your manifold experienced. We did still fix it for you at no charge, and even replaced the mounting hardware three additional times, at no charge. Additional supports were added to it, again, at no charge. Yes, we did send the wrong turbo studs initially. (As the 1.6L manifold gets a special length stud.) I overlooked this, and it was my mistake. I apologize.

As for the extra $400 for the stronger manifold - we asked you to pay for less than half of the weld elbow manifold. Retail price is $875. Especially since the failure was something that the S4 manifold is not warrantied for. Corky and I both feel that is more than fair. We have not had one of the weld elbow manifolds crack yet. But if someone can put it thru the wringer and that theory, it would be you.

Have you had some communication problems? Sure. You called and asked Corky for an update. He gave you wrong info. He does that occasionally. Unfortunately, he is not privy to the production schedule, nor does he know the delivery of materials schedule. I apologize for the mis-communication.

We appreciate your compliments on our unique ideas and parts outperforming others though. :)
Thanks,
Stephanie

I never said anything you did to fix the problems was unfair or unreasonable, and I sent you multiple pictures, and videos "Proving" that installation was correct, support brace was installed properly, and that the time was dead on where it should be. I really am not trying to put blame on your manifold, but especailly dont want blame put on my installation when I took every step/pictures to prove that. "AND I do really appreciate the fact that you all are standing behind what you make! That really means a lot in a busines"