Another BEGi Customer Service Thread - Miata Turbo Forum - Boost cars, acquire cats.

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Bellengineering - Miata Accessories Ordering and General Information Stephanie Turner 830-438-2890 ext. 103 [email protected]

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Old 05-18-2010, 02:15 PM   #1
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Default Another BEGi Customer Service Thread

Yep It's another BEGi customer service thread. Except this one is here to give Kudos to Steph and the crew.

I bought an intercooled S kit from them just under a year ago. Never used it due to the fact that I didn't have a healthy motor. I sold it yesterday, buyer reports a fitting missing, and oil feed line doesn't' fit.

I call Steph this morning, and the fitting is in the mail today to the new buyer. The oil feed line was a excommunication between the buyer and I. She is exchanging the parts for him.

She very easily could have told us to pound sand, and charged us for new parts.

Anyway, just spreading the love.
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Old 05-18-2010, 02:17 PM   #2
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jk... or am I.
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Old 05-18-2010, 02:21 PM   #3
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ha ha, I should have made some stuff up. Just a lot of BEGi hate lately.
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Old 05-18-2010, 02:29 PM   #4
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Good to hear
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Old 05-21-2010, 01:06 PM   #5
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I've been treated very well by them also. Above and beyond. Unexpected free parts on occasion. They, like most companies, have their good and bad. My experiences have been very positive.
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Old 05-21-2010, 01:09 PM   #6
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I as well have had excellent customer service from BEGI
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Old 05-29-2010, 03:09 PM   #7
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I haven't even purchased anything from them directly and they offered to modifying their dp to fit an external wastegate for free if i bought their dp (would have to send in my wastegate obviously, but not a bad offer to say the least)
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Old 10-28-2010, 05:31 PM   #8
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great for you guys! I have not got any of that...maybe they've switched management...I had been trying to order an exhaust manifold for a month under our business account. couldnt get a price, cool faxed the info, heard nothing back....called yesterday spoke to Corky he says "I dont see the problem they're on the shelf" but Stephanie was out and she does billing...so she does return the call a few hours later... stating that she cant do the full business discount because for some reason our tax & license for resale doesn't meet their requirements. ??? same paper work for our accounts @ Mercedes ,@ bmw of south atl @ nissan South @ Advance Auto @ Autozone @ oriely's @ Allen vigil Ford ? ok she said she'd check with them and get back with me... these are the facts, feelings are hassled, harrased & still haven't heard back...end result it just got me looking closer @ getting another one from Bill's folks.
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Old 10-28-2010, 06:44 PM   #9
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Good lord man. How can you expect anyone to take whatever the hell you just said even remotely close to seriously with your complete disregard for English sentence structure and punctuation?

Your whole complaint is that they didn't accept your Resale Certificate to be considered a dealer for a discount correct? I have people that call me all the time touting a Resale Certification that I know are either the end user themselves or a one time transaction that is more of a hassle than it is worth to setup a dealer account. Don't just expect to be able to get special pricing because your shop has Resale Certification and you get it elsewhere.

It sounds to me that if you just tried to buy it in a normal transaction, you would have a quick turn around. I don't really see how this reflects poorly on BEGi.
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Old 10-28-2010, 06:48 PM   #10
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Quote:
Originally Posted by rharris19 View Post
Good lord man. How can you expect anyone to take whatever the hell you just said even remotely close to seriously with your complete disregard for English sentence structure and punctuation?

Your whole complaint is that they didn't accept your Resale Certificate to be considered a dealer for a discount correct? I have people that call me all the time touting a Resale Certification that I know are either the end user themselves or a one time transaction that is more of a hassle than it is worth to setup a dealer account. Don't just expect to be able to get special pricing because your shop has Resale Certification and you get it elsewhere.

It sounds to me that if you just tried to buy it in a normal transaction, you would have a quick turn around. I don't really see how this reflects poorly on BEGi.
werd
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Old 10-28-2010, 09:53 PM   #11
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Sounds like you're trying to give them your Georgia sales tax exemption paperwork, which is probably why it doesn't make sense to a company based in Texas. They shouldn't charge you sales tax anyway since the parts would be going out of state. I also kinda doubt any company is going to give you a business discount when you're buying one part, and they certainly wouldn't be obligated to do so.
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Old 10-29-2010, 03:22 PM   #12
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Originally Posted by pdexta View Post
Sounds like you're trying to give them your Georgia sales tax exemption paperwork, which is probably why it doesn't make sense to a company based in Texas. They shouldn't charge you sales tax anyway since the parts would be going out of state. I also kinda doubt any company is going to give you a business discount when you're buying one part, and they certainly wouldn't be obligated to do so.
first off if u can reed you can undastand it two the paper werk is fo REsale fu*k grammer , puctuation, & spelling punk. stupid does that mean it didnt happen how eye said it did? and I have purchased a few items from them before ...doesn't matter if it was 1 jackass I'm goimg to leave this right here ...i'll respond when your ready to suck what i have for you ok...
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Old 10-29-2010, 03:25 PM   #13
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=pdexta; I lied you posted 213whp in your sig? theres the joke in the thread
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Old 10-29-2010, 03:27 PM   #14
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evilmiata, you mad?
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Old 10-29-2010, 03:30 PM   #15
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Originally Posted by EvilMiata View Post
first off if u can reed you can undastand it two the paper werk is fo REsale fu*k grammer , puctuation, & spelling punk. stupid does that mean it didnt happen how eye said it did? and I have purchased a few items from them before ...doesn't matter if it was 1 jackass I'm goimg to leave this right here ...i'll respond when your ready to suck what i have for you ok...
It might be time to step away........ I thought I heard the ominous swoosh of an incoming ban hammer.
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Old 10-29-2010, 08:02 PM   #16
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I thought the Texas public school system was bad.
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Old 10-29-2010, 08:10 PM   #17
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WeLL OBVIOUSLY... THERE IS A DUMBASS IN ATLANTA GA.... HE'S POSTING IN YOUR FORUMS, SNATCHING YoUR COMMENTS UP.
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Old 10-29-2010, 08:12 PM   #18
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Hide your kids, hide your wives
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Old 10-29-2010, 09:09 PM   #19
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and hide ya husband..becuz they be rapin erbody out here
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Old 11-02-2010, 05:50 PM   #20
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Quote:
Originally Posted by EvilMiata View Post
great for you guys! I have not got any of that...maybe they've switched management...I had been trying to order an exhaust manifold for a month under our business account. couldnt get a price, cool faxed the info, heard nothing back....called yesterday spoke to Corky he says "I dont see the problem they're on the shelf" but Stephanie was out and she does billing...so she does return the call a few hours later... stating that she cant do the full business discount because for some reason our tax & license for resale doesn't meet their requirements. ??? same paper work for our accounts @ Mercedes ,@ bmw of south atl @ nissan South @ Advance Auto @ Autozone @ oriely's @ Allen vigil Ford ? ok she said she'd check with them and get back with me... these are the facts, feelings are hassled, harrased & still haven't heard back...end result it just got me looking closer @ getting another one from Bill's folks.
Please read the dealer application a little closer. It explicitly states:
"BEGI will only extend wholesale / jobber pricing to those individuals or entities that operate legitimate, licensed businesses that offer for sale goods and/or services that are considered as related to the products and services offered by BEGi. BEGi reserves the sole right to determine the suitability of all applicants, and to extend, deny, revoke, or suspend any wholesale / jobber prices and accounts."

Your business's SIC code indicates that it is a used car dealership. We do not extend wholesale pricing to used car dealers. When you called to tell me that you are a service shop as well, I submitted a background check. It came back yesterday that you did indeed perform services and repairs. Which is in line with our policy.

Based on the report from the background check, I can set you up with a dealer account. However, your online antics will not win you any favors. You asked for reconsideration, and I investigated further. You also forget to mention that I offered you a "goodwill" discount when the application was denied. I was trying to be nice, and I apologize if that rubbed you the wrong way. If you would still like to order the manifold, please give me a call.
Stephanie
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