@nitrodann - I would see it as a honest, sincere and decent thing to do. So would other customers thinking about purchasing their products. Future consumers browsing the web in search of Miata parts and stumble upon this thread, read it entirely and say, "Hey, they had the integrity to admit they messed up and made it right by ensuring the customer was satisfied by regaining their trust. I think I'll make an order today". They gain respect nitrodann.
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Originally Posted by nitrodann
(Post 1294442)
All bets are off when you immediately badmouth them online. Corky has clearly offered everything that he can read his reply.
In a past life I worked in customer service long enough to spot someone who will bitch and moan openly regardless of the offers of help that they receive, and thats what I am seeing. "I never made any mistakes in my career." You actually said that. I mean, for real? But this thread would have never been started if things would have been taken care of professionally from the get go. Then again, when i'm not satisfied with a product, i simply ask for a refund for returning their product. Sometimes there's a restocking fee... |
Originally Posted by NwaR
(Post 1294448)
@nitrodann - I would see it as a honest, sincere and decent thing to do. So would other customers thinking about purchasing their products. Future consumers browsing the web in search of Miata parts and stumble upon this thread, read it entirely and say, "Hey, they had the integrity to admit they messed up and made it right by ensuring the customer was satisfied by regaining their trust. I think I'll make an order today". They gain respect nitrodann.
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Originally Posted by Erat
(Post 1294450)
Obviously. :jerkit:
But this thread would have never been started if things would have been taken care of professionally from the get go. |
Just Corky being Corky.
"Yeah, I know I'm fucking shit, but you are too. And excuses, excuses, excuses. Blablabla. Now admit you suck too, before I do what it is you originally paid me for." Fucking serious? It's pretty common knowledge that Bell sucks on timelines, customer service, and communication. If you DON'T come to the forum to raise a stink, you don't get satisfaction. Not the first time I've seen it, by far. What is the common denominator? Always the same complains? Really? |
Interesting read here in Britain.A company that seems to have made a genuine mistake and offered to correct it in many ways.
A shame it has happened but full marks to Corky Bell for a full admission of fault and the tremendous offers to correct it. I only wish we could get this honesty and service in Britain. As someone who is just about to dive in and turbocharge his 2001 1.8 I shall certainly now be using Begi for parts and advice,I like dealing with companies like them. Although I know it is disappointing for the person who originally bought it slagging Begi off on a forum for exemplary after sale service is not a mature or helpful act. Incidentally anybody who has never made a mistake has never done anything.We are all human and I am a surgeon who's mistakes could kill. |
Originally Posted by phildent
(Post 1294457)
Interesting read here in Britain.A company that seems to have made a genuine mistake and offered to correct it in many ways.
A shame it has happened but full marks to Corky Bell for a full admission of fault and the tremendous offers to correct it. I only wish we could get this honesty and service in Britain. As someone who is just about to dive in and turbocharge his 2001 1.8 I shall certainly now be using Begi for parts and advice,I like dealing with companies like them. Although I know it is disappointing for the person who originally bought it slagging Begi off on a forum for exemplary after sale service is not a mature or helpful act. Incidentally anybody who has never made a mistake has never done anything.We are all human and I am a surgeon who's mistakes could kill. |
Originally Posted by aidandj
(Post 1294459)
Except this happens with every order. Over and over again. Good luck. Don't come crying back here when your car still isn't turbo'd in 2 years.
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Originally Posted by nitrodann
(Post 1294460)
I also know this BTW. Doesn't change a damned thing about disrespecting the company repeatedly in public rather than just being an adult and speaking over the phone.
Calling parts that don't fit and work for them "normal" has taken any credibility you may have in this thread away. |
Aidandj,yes I have read of problems but I have also read good stories as well.
Getting such parts over here is very difficult and choice is limited unlike you lucky guys. I am in no rush and having used Corky's book as a bible of learning I am aware of craftsmen that are a little scatterbrained. I shall give begi a chance with some of the parts difficult to obtain over here. I will report back honestly and lets see what happens. |
^harsh to say it happens on every order.
And Dann... are you sure Corky made such a genuine offer BEFORE this post? Last time I checked, posts on this forum on in chronological order, and Corky's involvement happened AFTER the negative review was posted. Also, I agree more with Deezums' assessment of Corky's post, than your assessment. |
Happened to my one order twice. And took another 4 weeks and 3 phone calls to get a 3an adapter.
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Originally Posted by turbofan
(Post 1294468)
^harsh to say it happens on every order.
And Dann... are you sure Corky made such a genuine offer BEFORE this post? Last time I checked, posts on this forum on in chronological order, and Corky's involvement happened AFTER the negative review was posted. Also, I agree more with Deezums' assessment of Corky's post, than your assessment. |
OK. "Happened on both my orders with them."
There has to have been a flawless order carried out by them at some point in history... |
I think the biggest problem, as most decided, were Stephanie in customer support.
...and keeping Corky from the Jose and Quaker long enough to weld the thing on straight. |
Originally Posted by turbofan
(Post 1294473)
OK. "Happened on both my orders with them."
There has to have been a flawless order carried out by them at some point in history... |
Originally Posted by nitrodann
(Post 1294472)
Corey made an offer before a few of the OPs further bitching and slandering posts. Read this thread above. Guy slanders Corky.corky replies. Guy slanders at least twice again.
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I think it was agreed that the organisation and customer service is borked, which is probably due to corky not having the will to replace steph.
But here its just meaningless slander. |
Originally Posted by nitrodann
(Post 1294478)
I think it was agreed that the organisation and customer service is borked, which is probably due to corky not having the will to replace steph.
But here its just meaningless slander. |
This isnt a review, this is a person who clearly got apologetic replies and offers to fix it via email, then decided to slander away anyway.
As a business owner you need to choose your customers. I think this was a bad choice. |
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