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Old 08-27-2016, 02:15 AM   #1
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Default FAB9? More like BAD9

It's been 31 days since I received a damaged ATI Superdamper from FAB9. I have had various correspondence with them, but they will not replace the item, refund my money OR respond to emails. My last email was sent on the 22nd, demanding a refund or a replacement. I dont give a **** which. I won't be doing any business with FAB9 again. Add that to my vendor blacklist. (I'll give you a hint... FAB9 isn't the only vendor that starts with an F)

I have called multiple times, only the first couple conversations seemed helpful.

FAB9 refuses to take responsibility, saying that ATI is handling it...they aren't. I haven't received any information from either vendor about my issue.

Actually I don't care who handles it, but it has been far too long. I have much more important things to worry about. Like, for example, is the 2500 dollar new rotrex I bought from a 3rd party totally fucked.

Soooo, maybe you guys have more pull than I do, I'm not sure what more I can do. FAB9 is based in Michigan (At least the owner used to live there) and I sure as **** am not flying or driving there to hold their shop up for 500 bucks.
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Old 08-27-2016, 02:54 AM   #2
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You are not alone in issues simar to this.
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Old 08-27-2016, 07:44 AM   #3
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I got boned by them one time, same thing, received parts bad right out of the box. Learned my lesson, and I'm not the only one.

**** 'em.
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Old 08-27-2016, 11:20 AM   #4
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I don't understand this... why would a business do this kind of thing? I have spent over 40 grand in the past year on my car, and I keep getting treated like a piece of ****.

I can understand if it's in person, since I don't dress nice, never cared much for nice clothes, so I'm frequently discriminated against. But over the internet, where literally anyone can be your best or worst customer, why not treat everyone like your best customer?

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Old 08-27-2016, 11:52 AM   #5
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Helloooo FAB
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Old 08-27-2016, 12:57 PM   #6
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I've had some frustrating experiences with FAB9, but by and large it's been pretty good. Bryan is a good guy and knows his stuff. It seems to me like he just really needs more staff, and people he can trust. Unfortunately the longer he takes to sort out the issues, the closer his company's reputation gets to that of BEGI around here.

No bueno.
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Old 08-27-2016, 06:24 PM   #7
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You've spent 40 grand on your NB and it isn't even running or on track yet??? Just buy an ND dude...

I've had problems with Fab9 too. Well, actually before it was even Fab9.
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Old 08-27-2016, 06:27 PM   #8
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BEGi and Fab9 going down the same road... Very sad. Hopefully new competition will come along to pick up the slack.
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Old 08-27-2016, 06:37 PM   #9
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Quote:
Originally Posted by Chilicharger665 View Post
You've spent 40 grand on your NB and it isn't even running or on track yet??? Just buy an ND dude...
I would have bought an ND if I knew it was coming out. But then I'd be 60 grand into the car lol.
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Old 08-27-2016, 07:54 PM   #10
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he includes into the 40 grand all the tools and other equipment lol
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Old 08-27-2016, 08:19 PM   #11
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^plus the car. You know me so well!
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Old 08-27-2016, 08:35 PM   #12
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Hey thumpetto007 -

As I communicated we didn't have another unit to replace yours with. After a discussion with ATi they stated they would work up a replacement quickly. Our stocking order with ATI is now 4 weeks late so unfortunately it was my only option to let them come up with a replacement. As I said in my last email, I've even reached out to another close customer of ours who I know has a damper sitting on his bench, not installed. Since I couldn't give him a solid ETA on a replacement he declined to donate his.

Damaged shipments aren't usually this much fuss but we simply don't have a replacement due to the supply not being on hand. I've made my intentions very clear, I specifically said I've exhausted our resources to speed this issue up. A replacement has been sent, I've responded to every email and at the end I'm happy to refund you. I had no intentions of the replacement taking this long to arrive. My sincere apologies.
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Old 08-27-2016, 08:38 PM   #13
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Additionally if you have not seen the emails I've made reference to, I'm PMing you my cell phone number. Believe me, withholding communication on this isn't something that's been done intentionally. My email history shows a response to each of your messages.
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Old 08-27-2016, 09:04 PM   #14
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I think your e-mail spam filter is overactive, because I sent multiple e-mails about my order with no reply and I never got any of the e-mails you sent.

Might want to look into that.
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Old 08-27-2016, 09:27 PM   #15
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Ok, thanks for the response, I'm mostly frustrated, in general, about my life, I hope I wasn't too nasty.

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Old 08-28-2016, 12:26 AM   #16
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Bryan, if you could reimburse me the money it will cost to ship my dampner to Thumpetto and ship the new one is be happy to help. I'm several months out on my install anyhow..
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Old 08-28-2016, 12:41 AM   #17
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Quote:
Originally Posted by Chiburbian View Post
Bryan, if you could reimburse me the money it will cost to ship my dampner to Thumpetto and ship the new one is be happy to help. I'm several months out on my install anyhow..
Thats an incredibly generous offer but as of Thursday last week the replacement is already in transit. Thank you for coming out of the woodwork with a solution!
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Old 08-31-2016, 12:40 PM   #18
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What is the ETA? if his car doesn't make MRLS because of parts missing or in transit, I'm going to be an unhappy camper
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Old 08-31-2016, 12:47 PM   #19
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Quote:
Originally Posted by 18psi View Post
What is the ETA? if his car doesn't make MRLS because of parts missing or in transit, I'm going to be an unhappy camper
Tracking shows it should be there tomorrow or Friday. ATI shipped it to us first for reasons I can't explain.
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Old 08-31-2016, 12:49 PM   #20
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Ok cool thanks
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