Anyone notice a change in customer service in recent months? - Miata Turbo Forum - Boost cars, acquire cats.

Welcome to Miataturbo.net   Members
 


Insert BS here A place to discuss anything you want

Reply
 
 
 
LinkBack Thread Tools Search this Thread
Old 02-02-2009, 12:46 PM   #1
Elite Member
Thread Starter
iTrader: (41)
 
Join Date: Jan 2006
Location: Seabrook, TX
Posts: 2,409
Total Cats: 19
Default Anyone notice a change in customer service in recent months?

I have been noticing a gradual change in customer service that started maybe six months ago. Everyone is really going out of their way to be helpful and make me happy. I know it has to do with the ecomony going sour and trying to retain as many customers as they can, but it is still amazing how much it has changed.

For example:

I went to autozone this morning to pick up some jack stands. There were two associates there waiting by the door to ask me if i needed help with anything. I told them no and they said "let me know if you need anything". On my way back there i got distracted by the horribly ricer parts they sell in there, and the manager can up to me and asked if i was finding everything ok and they can specail anything that i don't see that i may need. I was only in there for about 5-7 minutes.

After that i decided to treat myself to, the always healthy, Jack in the Box ultimate breakfast sandwich. Normally these people don't give a crap whether or not i am there. This time they were very polite and greeted me with a "how are you doing this morning sir?".

It sucks that it takes this for people to change and i know that it won't last after things get better. Atleast there is something good coming out of this though.
rharris19 is offline   Reply With Quote
Old 02-02-2009, 01:35 PM   #2
Elite Member
iTrader: (7)
 
samnavy's Avatar
 
Join Date: Apr 2006
Location: VIRGINIA BEACH, VA
Posts: 6,020
Total Cats: 175
Default

When the economy starts to suck, businesses lay people off.
Those that are retained are usually senior which makes them more experienced so you get better service. Those employees also know damn well if they weren't as good as they are, they'd be unemployed like the dipshit 20yr old who show's up late and blames it on his girlfriend or forgets to shower or some other stupid ****.

On the other hand, a very good buddy of mine lives in Midland TX. 2 years ago during the oil boom, it was IMPOSSIBLE to get good service anywhere. All the oil companies snagged up every single moderately capable person for the fields. The guys slinging hash were the ones so dumb that they couldn't get hired to work a rig or drive a truck. Y'all have watched the TV series Black Gold, right... those are some of the dumbest ************* I've ever seen.
samnavy is offline   Reply With Quote
Old 02-02-2009, 02:41 PM   #3
y8s
2 Props,3 Dildos,& 1 Cat
iTrader: (8)
 
y8s's Avatar
 
Join Date: Jun 2005
Location: Fake Virginia
Posts: 19,038
Total Cats: 407
Default

for about a month in DC following the election, the normally surly and unhelpful black CVS (drugstore) employees were very friendly. now they are back to apathy and barely notice that people shop there.

and before you think this is a racist commentary, shop there.
y8s is offline   Reply With Quote
Old 02-02-2009, 06:22 PM   #4
Junior Member
iTrader: (5)
 
Join Date: Jun 2007
Location: Brunswick, Maryland
Posts: 262
Total Cats: 0
Default

Gotta agree with y8s...I work for the gov't in a predom black "organization" and people I work with acted the same way.
boardboy330 is offline   Reply With Quote
Old 02-03-2009, 07:14 PM   #5
Elite Member
Thread Starter
iTrader: (41)
 
Join Date: Jan 2006
Location: Seabrook, TX
Posts: 2,409
Total Cats: 19
Default

I am not naive enough to think this will last very long after the economy does better, but i'm glad it is here for now.

One of my customers is black and he always sits down to talk with me for a while when he is here. He said that he was having a conversation with another (black) guy and the guy said he must have been excited Obama got elected. When he told him no and that he voted for McCain, the guy went off on him yelling that they could have missed out on their chance to "stick it to the man" because of him.

Anyway I am off subject. I stopped going to Home Depot and started just shopping at my local mom and pop hardware store a long time ago. Sure i pay a little more, but the service has always been out of this world. It didn't take the rough economy to do it. Places like that are rare these days.
rharris19 is offline   Reply With Quote
Old 02-03-2009, 07:54 PM   #6
Senior Member
iTrader: (3)
 
Join Date: Dec 2007
Location: Fayetteville NC
Posts: 828
Total Cats: 0
Default

Quote:
Originally Posted by y8s View Post
for about a month in DC following the election, the normally surly and unhelpful black CVS (drugstore) employees were very friendly. now they are back to apathy and barely notice that people shop there.

and before you think this is a racist commentary, shop there.

So, some CVS drug stores are black and some are white?
msydnor is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Project Gemini - Turbo Civic on the Cheap Full_Tilt_Boogie Build Threads 59 12-15-2017 09:00 PM
Bad head gasket or ? shooterschmidty Engine Performance 8 09-30-2015 11:28 PM
Odd Steering issue interestedofold Suspension, Brakes, Drivetrain 5 09-29-2015 02:42 PM
Another Alternator thread ihiryu General Miata Chat 9 09-28-2015 11:22 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -4. The time now is 06:26 AM.