Installed new memory and now my monitor is dead!!!
 

WTF!!! :vash:

I ordered some Crucial 2gb memory to upgrade the existing 1gb of memory in my Asus EEEpc and now the fucking monitor is dead!!!

I got the exact kind it said to replace it with! I use this little fucker daily, so this kinda screws me up hardcore.

I'm going to call Asus and see what they say. Any advice?

Put the old memory back in and see what happens. Maybe the new ram is no good. i've had that happen before. i've also had companies send me ECC memory and i couldnt figure out why it wouldnt work.

Put the old memory back in and see if you jiggled anything while in there.

Jinx!

I can't see where memory would fall into the equation. Do like stated before and check to see if you might have done something to the monitor connection. I can't see why the connection for that would be accessible from the memory port cover, but it's possible.

AARGGH....I rotated my tires, and now my car won't start!

argh, i just found out that I'm braineack...I just offed myself.

Same shit happened to me with the same computer and same RAM upgrade. However, mine worked for a week with the new RAM then died out of nowhere while browsing...

The EEEpc should be running the video off shared memory... thus if he has memory issues... then the video won't work.

So its either bad memory or the wrong memory. Could be other things... but those first two are the more likely.

So in theory if he puts the old 1GB RAM back in, it should work?

Most likely. Unless something else got messed up somehow.

I should have mentioned that I tried putting the old memory back in with the same deal, no monitor.

I was careful not to fuck anything up when I removed the old memory and put in the new one, so I don't think I could have done it myself.

I bought the memory that Amazon recommends for the EEEpc, only I didnt buy it from them.

The indian bitch on the phone just got me so aggravated that I'm going outside to have a smoke. This fucking lady was such a soft talker, and paused so long between words, etc etc. If I could have reached through the phone and choked the slut, I would have. :vash:

I'm going to give Amazon a call now and see what they'll do for me, seeing that I bought it from them.

Does the eeePC have a VGA output on the side? You can try to hook it up to an external monitor and see if it works. If it does and your laptop screen doesn't work then there is something wrong with the screen or a connector leading to it.

But as mentioned you should try swapping in your original ram to see if the ram is the problem. I've had RAM cause issues with booting before.

Well I was reading it like posted. Dead typically means fried or broken. I guess memory in this case would matter if the monitor is showing black and/or isn't booting. Not sure why putting the old memory back in wouldn't fix the issue. If it doesn't boot, it doesn't boot. It shouldn't change anything itself, settings wise.

Any time I've had bad memory, it wouldn't post and the mobo code indicated the memory.

I'm on hold with Amazon now. Of course the first thing out of her mouth was "since its been more than 30 days.......blah blah blah".

I'm pissed. The computer was working fine until I put the new memory in. Now it wont even work with the old memory back in place. God DAMMIT! :vash:

So I just tried this but I'm not sure if its automatic or not. I hooked up the cable from the EEEpc to this monitor I'm on now, and when I switch from digital to analog there's no signal, but the EEEpc is on.

I think I might take it down to geekfags at bestbuy and see what they say. I want to know what caused this you know. Was it my fault? Was it the wrong type of memory? Was the memory bad?

At first the lady from Amazon told me to call Asus directly and deal with them, seeing that they offer a 1 year warranty. I told her that I was already on the phone with Asus and that I don't want to deal with them. She asked if I had a case number from them, which I did. Once I gave her that she put me on hold and came back and said her supervisor authorized a replacement unit, but unfortunately they don't have any in stock. :cry: So I can wait till they come in stock and call back, but who knows when that will be.

I think I'll see what the geeks say first I guess. Does anyone have an idea on what they charge for something like this? I'm hoping its something in the range of free. lol

It just doesn't make any sense to me that the memory would cause an irreversible issue with being able to boot. Swapping the faulty/incorrect hardware back to the old should make it work again. I have never had something like this happen with any hardware. At most it will fail to post and then work fine once I either seat it correctly, or swap back to old. Did you by any chance feel the old memory catch, hard to remove, or the new stuff tough to seat? Maybe it's a socket issue.

It came out easily and the new one popped in easily. I did snap the head off the screw that holds the little cover on, but I didnt mention that cause I'm sure it would matter. Other than that it seemed to seat just fine. Snapped in all the way, pushed down, and the clips swung in and held it.

I tried using this cable to see if anything comes up on this monitor, but with either the old memory or the new, still nothing. And now it's randomly shutting off on me. I tried hitting the FN and what looks like a monitor key (F8), and it just shut off.

See, I tired to save like $10 fucking dollars by getting the memory off ebay rather than Amazon, and now this shit happens. I assume there is such a thing as "bad" new memory? The package was sealed so it was new, but could it be bad?

This is only the 2nd time I've changed memory so please bear with me. I'm not very computer savvy by any means. lol

That's what confuses me. Even if it was "bad" memory, it shouldn't cause any irreversible damage. Why it's now not doing anything is beyond me. If it was a desktop and you had the post beep codes, and lights on the motherboard it would be much simpler to troubleshoot. With a laptop you don't typically have any of those nice to have diagnosis tools. My experience with laptops anyway is very limited.

You could be a victim of "ESD"

Did you ground yourself properly before inserting the RAM?

Were you wearing socks and shoes, or just socks, when you did the RAM upgrade?

Were you standing on carpet, hardwood, tile, or a rubber mat?

Were you wearing any nylon clothing?

Had you been playing with balloons prior?

I didnt know I was supposed to. :dunno:

I was wearing socks. Actually, that's all I was wearing. :gay:

I was standing on carpet.

Jeans and a t-shirt.

Wasn't playing with any ballooos.

In all seriousness though...is this for real? Like maybe I had some static on me when I was touching the computer's insides and fucked it up?

It's certainly possible, but after having built 10+ computers and changing components probably more than 100 times, I have never taken any precaution and have never had an issue with it. I think it's a myth :giggle: You are supposed to at least discharge static before touching anything, preferably wearing a grounding strap, but I think it's a bit over the top. Especially in the summer. If it were winter and I was being shocked every time I touched anything I might be worried.

im with NA6C, build hundreds wearing wollen jumpers sitting on carpet and dancing about to 99 red balloons and never had an issue. Can Ram be DOA? certainly can, and its not uncommon. Where i work ive probibly upgraded ram in 4-500 pc's and about 5% of the ram was DOA.

Sounds like someone didn't remove the battery when they upgraded the ram in their laptop... Hopefully it wasn't in sleep mode.

Oh and static is definitely a myth. Built computers at a retail location for 12 years. Never used ground straps once, and never had a customer damage something through static.

Shit! Was I supposed to? It was off for sure, not in sleep mode. But I didnt take the battery out. :vash:

You definitely were. When a computer is plugged in, there's always voltage running through the system. You always have to unplug the computer before you do anything on it, and with a laptop that means removing the battery. I would suspect that was your problem. It probably happened when you removed the 1gb.

You fucked up. What they said about hardware changes with power is correct. It's bad.

IF you bought it with credit card, some credit cards have automatic extended warranties with all purchases.

Exactly this. You could have discharged some static electricity along the way that could be the cause of your problems. That would be the most likely since both RAM modules dont bring the computer back. Did you get the Black Tie Proection from Best Buy? If that is where you bought it.

It's also a good idea to hold the power button down for about 30 secs to make sure alll the power is discharged. Installing RAM really isn't as much of a drop in and deal as you'd think.

Asus specifically does not void warranties for swapping ram. Man up, call the Indian chick and RMA your stuff.

What exactly would the problem be with leaving the battery in/power supplied to the computer when changing memory? I can't really imagine what processes would damage components. I understand you aren't supposed to though, and I don't think I ever have. Kind of have to unplug a desktop anyway to turn it on the side and remove the side, unless you fight with cords.

I think this is more likely the issue though, at least more so than static.

Do you need to change your timingz for your RAM w EEEpc? BIOS issue? How about putting your ram back and setting it back to defaults in BIOS and see what happens.

The only other time I swapped memory it was on a desktop, so all the cords in the back were definitely unplugged. I had no idea about removing the battery on this thing though. :vash:

I was thinking about it and now I remember that I have some shit on this netbook that I might need. I wonder what my best approach is now. I mean, I'm not fucking dealing with that indian bitch again, so scratch that idea. And I'm not really cool with sending it in and having it fixed for who knows how long. I'd really just like a replacement, and Amazon offered it, so maybe that's my best bet.

So if that was the problem, what damage did I cause? Like say I go to geeksquad tomorrow and ask them to fix it, what will they have to do to fix it and is it expensive?

If you had important stuff there shouldn't be a problem swapping the HDD when you get a replacement. For me, I wouldn't trust Geek Squad for shit. I've seen and known people who work there, and they honestly don't know their ass from a hole in the ground, and really don't give a shit about the quality of their work.

+1 and they are way expensive. Someone has to pay for those V-Dubz

BTW: i have replaced hardware in well over 25,000 systems and I can say I have only experienced ESD a few times. But it does happen, even with shoes on. But I can say that every time it did happen there was carpet involved.

And BTW: I have changed RAM, MDC's, WIFI, CPU's with the battery in. Just like your its no way it could be ESD I could say the same about the battery. As long as there is no electrical current running through the system its fine.

What model do you have? Your eee is completely dead, right? If so,

Try unplugging AC, pull out battery, hold power button for 20 seconds, replace battery

Try removing the internal battery.

If that doesn't work, try shorting the CMOS triangles seen under the ram cover (see attachment)

Also look for a common burnt transistor to the left of the mainboard: http://forum.eeeuser.com/viewtopic.php?id=21063

I just swapped to 2gig DDR2 2 weeks ago with the battery left in on my 701 eee. Using it now...

Seriously though, if you get this figured out your machine will scream. You'll be able to browse porn faster than you could imagine.

What model eeepc do you have? Did it have the 8gb of solid state memory or the spinning disk 160ish gb hard drive? If it's solid state I don't think you can retrieve your data if you can't power the laptop on. If it's a conventional laptop drive then you can stick it in an enclosure and access the data as if it were an external hard drive.

Seriously this is a really odd case, the only thing I can think of is something was shorted when you removed the ram or installed the new stick. I've never had an issue with ESD on all the computers I've worked on. I would stick with amazon and let them exchange it for a new one, I doubt that the geek squad will be able to diagnose this thing properly.

Well it turns out that Amazon didn't have any replacements in stock, and I explained how I use this for work and kinda need one ASAP, so the lady sent me an email with a label to mail it back.

I'm going to return it for a full refund and then use that money ($320) plus the amount Ill get back from returning the memory ($40) to put toward a actual laptop. Something with a bigger screen and more memory from the factory.

I just have one last question. I don't really have anything on the computer that I need (only thing I would really need would be the maps for MS, but I can just load the current one thats in the car and go from there), so I'm not worried about any files that are on the computer. But I am wondering about websites that I've logged into that have important information on them. Such as my bank account, etrade, etc etc. I don't think I have any passwords automatically saved, but I don't know for certain.

Do you think I should worry at all about sending this back and having someone fuck around with it looking for information like that? Or am I just being a paranoid fuck?

I wouldn't worry about it.

Just open up the case and apply some A/C directly to that hard drive and don't worry about it. Nobody other than the NSA will get that info back.

If youre really worried pop the HD into an external enclosure and wipe it. That will also give you the opprotunity to get any data off it you'd like to keep.