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Old 11-21-2010, 11:00 PM   #21
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He should not have sent the parts back to you. That must have been an angry knee jerk reaction.
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Old 11-21-2010, 11:12 PM   #22
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I'm going to revise my advice. I was unaware that you said you would give a full refund. Here is my suggestion. I would now resell the items for whatever you can get. It seems that it will be less than the the original price due to damage. After the items resell, withhold the difference of the original sale price and final sale price from the original purchasers refund. You get your original sell price, and he gets a partial refund.
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Old 11-22-2010, 01:29 AM   #23
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You should have sent him a pm/phone call stating that just because he sent the item back doesn't mean your obligated to refund him. Offer to mail it back at his cost or FU. Now that you told him you would give a full refund, you really need to stay with your word. Even though he is a moron.
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Old 11-22-2010, 02:26 AM   #24
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If he didn't insure it when he shipped back, sell it for what you can and forward that $$ to him, if he did, make your claim and give him a refund.
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Old 11-22-2010, 10:17 AM   #25
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Quote:
Originally Posted by djp0623 View Post
I'm going to revise my advice. I was unaware that you said you would give a full refund. Here is my suggestion. I would now resell the items for whatever you can get. It seems that it will be less than the the original price due to damage. After the items resell, withhold the difference of the original sale price and final sale price from the original purchasers refund. You get your original sell price, and he gets a partial refund.
I missed that as well.

If you EVER offer something, be prepared to actually do it.

However, seeing that you say the items are damaged, I would contact the buyer and ask him exactly what his intentions were sending back the items with no contact beforehand, let alone more damaged than he initially claimed.

PayPal is tricky, and it depends on your status with them and who you get on the phone, but you might be able to get them to cover the refund. If you explain to them what happened and ask them now what do you do with the damaged item, as well as your obligation to refund the buyer, see what they say.

Worst case, do like the others say and sell it for whatever you can, then refund him that amount.
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Old 12-07-2010, 12:37 PM   #26
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I am the Buyer.
I did not ship him the parts. Fedex picked them up from me to send them to their claims department. FedEx then shipped them back to him after denying the claim(I told them to ship them back to me). Now nothing. As of now I feel like $320 have been stolen from me even after giving plenty of time to make this right.
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Old 12-07-2010, 12:56 PM   #27
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it doesn't sound like either of you are trying to burn one and another, it sounds more like Fedex burned both of you. What happens between both of you is what happens, but I would be more focused on trying to get Fedex to take responsibility for the damaged that was caused because of it.

Good luck fellas
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Old 12-07-2010, 01:02 PM   #28
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Originally Posted by yellowihss View Post
FedEx then shipped them back to him after denying the claim(I told them to ship them back to me).
I've got no dog in this fight, but I'll say that Fedex did the EXACT same thing to me, except it wasn't a radiator, it was a $600 bike.

I sold it, shipped it with insurance, and they layed the box flat and put something heavy on top of it (despite the box being clearly marked). Buyer found the damage, we initiated a claim, and I made clear and direct instructions to return it to the recipient after claim investigation was complete.

Lo and behold, a week later, the bike shows up at my door again, except they couldn't figure out how to pack a bike so all the pointy ends were poking through the cardboard.

And they denied the claim anyway. Bastards.
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Old 12-07-2010, 02:36 PM   #29
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FedEx recently screwed me over as well. Wish there was something we could all do about it, but it looks like even if they purposely lit the box on fire there would be nothing you could do about it, even with insurance..
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Old 12-07-2010, 02:46 PM   #30
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FedEx has screwed me similarly multiple times.

Cost me a bit over $2k for the worst of their fuckups, and they didn't even refund the damned shipping costs. Nor did they ship it to the buyer as instructed when done with claim, they shipped it back to me.

Needless to say, I don't ship via FedEx anymore. @OP: You and your buyer got screwed via FedEx. I've had it happen many a time as I've said.
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Old 12-07-2010, 02:56 PM   #31
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Really, I don't know why so many of you guys on here have these issues with all 3 major shipping companies. Whether its a lack of packing material, too large or small of a box, no "fragile" or "handle with care" stickers, etc, then that's on the seller. If it was packed properly but received mangled like a raped ape, that's on the shipping company.

I don't know how FedEx would differ from UPS, but EVERYTIME I've had an issue, whatever it may be, I call them right the **** up and TELL THEM what they're going to do to fix it. If you let them tell you what they cant do, its too late. If all else fails, ask for a supervisor. Get a little mad if you have to, raise your voice, cut them off mid sentence, yell at them!

**** that. When **** leaves one person's hand and its in xyz condition, if its not delivered in the same condition, FILE A CLAIM RIGHT AWAY! Too many of these companies have little shitbags working for them that toss the packages around like its a game. They forget sometimes that they're at work and not playtime with their ****** friends.

I'd love to work at a shipping company warehouse just for a month or so to get some **** on camera and leak it all over the internet.
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Old 12-07-2010, 03:13 PM   #32
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Quote:
Originally Posted by Vashthestampede View Post
Really, I don't know why so many of you guys on here have these issues with all 3 major shipping companies.
I've never had an issue with UPS.*

But my package was packed correctly (I have worked in a bike shop and shipped several bikes). The box was marked clearly. I insured it for a fair amount based on the selling price. As soon as the buyer indicated there was damage (and indicated that it appeared they had laid the box flat and stacked something on top of it), I initiated the claim process. I made sure the buyer had the original box, all the packing material, and the damage clearly labeled. I included quotes for frame restoration and repainting as well as the cost of an equivalent replacement frame. I included clear instructions that the package should be returned to the recipient at the completion of the investigation.

And at the end of all that, FedEx sent me one sheet in the mail that read, "The damage claim investigation has been completed and your request for compensation has been denied." and a half-opened box on my front porch with the seat tube, front fork, and one end of the drop handlebars sticking out of the cardboard.

I called and bitched for days and the only concession they would make is to send me a call tag to have the bike returned to the buyer.

FedEx sucks.




*More accurately, I've never had an issue with UPS that wasn't resolved to my satisfaction. They've had their share of lost packages, damaged packages, etc. They even lost some of our store shipments due to a "train derailment" and a "shipping depot fire". But in each case, the claims process was straightforward and I was refunded a fair amount.

Last edited by mgeoffriau; 12-07-2010 at 03:27 PM.
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Old 12-07-2010, 03:15 PM   #33
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Quote:
Originally Posted by Vashthestampede View Post
Really, I don't know why so many of you guys on here have these issues with all 3 major shipping companies.
I've never had an issue with UPS, USPS, or DHL.

It's only FedEx that I've had a problem with, and as I've been doing the online trade thing for nigh on a decade now with hundreds if not thousands of deals under my belt, I'd like to think I know how to handle them. Then again, that could just be my ego.
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Old 12-07-2010, 03:23 PM   #34
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Quote:
Originally Posted by blaen99 View Post
I've never had an issue with UPS, USPS, or DHL.

It's only FedEx that I've had a problem with, and as I've been doing the online trade thing for nigh on a decade now with hundreds if not thousands of deals under my belt, I'd like to think I know how to handle them. Then again, that could just be my ego.
I'm speaking more to the forum as a whole, not just those in this thread.

There's been a lot of threads on this site regarding shipping issues, primarily when its regarding a transaction that took place through the forum.

I didnt mean for it to come off as an attack toward anyone, I just hate to see buyers/sellers alike have these things happen to them.
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Old 12-07-2010, 04:15 PM   #35
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i've never sent anything via fedex. I always used UPS and every now and then USPS. I've shipped some large items with both, and they let me pack it myself to my standards. The only thing was I would be paying for weight and size. I shipped about 7 guitars through UPS, and 4 were acoustic and very fragile. Each made it through the shipping process just fine. I feel for you, though. I would raise a stick and keep pestering them until they get you the money back. I know people say it's hopeless, but I would continue pushing. Did you take pics after you got it back? Send those to them since they will have pics of it when it got to them. If they keep bullshitting you, keep talking and keep asking for the next higher up.
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Old 12-07-2010, 05:11 PM   #36
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I have had things arrive that look like they were used to chock the wheels on the airplane from both Fedex and UPS, so I can imagine what kind of shape my outgoing packages arrive in. Unfortunately you guys got screwed by the shipper. I don't know what you can do other than try sending the radiator back to yellowhiss or sell it and send him the money. The fan sounds unsalvageable and you might not find anything more fair to do than to split the loss. Neither of you are at fault.
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Old 12-07-2010, 06:31 PM   #37
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Coingratulations, you are both fucked.

Since it was the seller who was seeking to profit from the sale, and it was their responsibility to ensure that goods were delivered to the buyer in proper condition, and that they are now in possession of said goods, I think a full refund is in order. The seller assumed risk that the goods would be damaged when shipped, and the buyer is not liable for damaged incurred by the shipping company, either initially or during the attempted insurance claim and final return to the seller. It is the seller's responsibility to press liability for damages to the shipper.
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Old 12-07-2010, 06:40 PM   #38
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BTW suck a dick because your election bullshit has absolutely nothing to do with this transaction. And nobody gives a ****. It doesn't make you more important.
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Old 12-07-2010, 07:05 PM   #39
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I can handle almost anything when dealing with buyers and sellers and keep a cool head...except for one thing:

LACK OF COMMUNICATION


Tell me you're lazy...tell me you haven't shipped yet...tell me you're a lying ****** or a scammer and I can handle it.

But ignoring emails and phone calls makes me want to take a ******* road trip.
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Old 12-09-2010, 10:25 PM   #40
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He has logged on a number of times with no response to either thread.
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