United broke his guitar
 

YouTube - United Breaks Guitars

As the video states, United Airlines trashed his Taylor guitar. Since the video has hit, and become a hit, United is now in negotiations with him :bowrofl:

damn you! that tune is going to be stuck in my head all day.

Awesome! Catchy tune, and I love when John Q. Public extracts sweet revenge on a big corporation that's slighted him.

Great video, and some nice songwriting too. Ive flown many times with guitars, its pretty hard to damage a guitar that's in a decent case. United probably assumed the guitar belonged to a terrorist or average American,removed it from its case to sniff it for bombs or even worse marijuana,then dropped it broke it, then put it back in its almost indestructible case and denied everything.
Edit- He was on his way to Nebraska, that can only mean methamphetamine.

Carroll: "Ma'am, you've heard of the internet, right?"

Irlwig: "Well, yes."

Carroll: "If you don't reimburse me for my guitar, I'm going to make sure the entire world knows you broke it, publicly embarrass the company enough that on Friday the stock takes a dip, and make Irlwig a household name."

Irlwig: "Sir, I seriously doubt that would happen, but the answer is still no."

Carroll: "OK then, you've got my number, I'll wait to hear back from you."

Irlig: "Mr. Carroll, we consider this matter settled and will not be calling you back."

Carroll: "OK, see to you Friday." CLICK

Brilliant!!

I finally watched this when I got home last night (no youtube at work) and loved it.

Great job (and revenge) by the guy.

I had it stuck in my head all night, and even had dreams I was playing guitar like a fiend (I can barely pluck three chords).

lol.

That is awesome.