vendor help: MaxQ Data
 

I ordered something from them on 3/8 with a 2-week back-order. Its been one month and I've attempted to contact them:
3/9: email requesting shipping info
3/11: email, no reply
3/15 email, no reply
3/16: MaxQ replies, 2-week wait
3/29: email, no reply
3/29: left voice mail
3/31 email, no reply
3/31: left voicemail
4/5: voicemail
4/7: voicemail
4/9: voicemail
4/12: voice mail informing them that I would obtain a refund through my CC company
4/12: initiated refund process with Visa
4/13: started pricing basic traqmate

I'd love to contact these guys if anyone knows how other than the phone numbers and emails they've put on the website. I'm going to dispute the charge on Monday unless you guys can suggest something better. ITs a $500 order, I'd appreciate some correspondence at this point since I wanted data for the last 2-events.

Maybe I'll edit these out later so that they are not so public, but here are two email addresses I have for them, I think Kevin can send/receive them remotely. They are also a support vendor on sccaforums.com, if you have a uname there you can post a request for contact on their subforum, too. Good luck, they were a little hard for me to get in touch with, too.

Thanks, you can edit your post if you like.

let me guess: MaxQData Quantum unit?

yep. What's up?

good unit.

5-weeks is long enough to give up and get my money back, right?

yup, go traqmate

Wow. That's bad.

F#$# it if they don't want business. Take your money and spend on some other vendor.

I guess something is better than nothing:
I replied with a request for a telephone call, of course they won't check that email for a week...which I guess I'm fine with. I'm tempted to call the credit card company back and tell them to halt the recoupment. Any thoughts? I'd like to have the logger more than I'd like to have my money back. I think I've been polite and reasonable every step of the way.

Do you really want a technical product from someone who has "hurtles" to overcome?

I ran track. I jumped hurdles. I hurtled the javelin. I simply hurled the shot put. Then I soaped up excessively while showering in the locker room. :giggle:

I just recieved an email from them informing me that they cannot call me on a telephone because "telephone support is down."

I replied with, "you really don't have a telephone around where you can call me?" I'd like to go with the whole, "do you want $500 from me or not?" but I'm not a man.

Are you being serious? Cancel that order. What a crappy response.

Yeah, they have a cool datalogger but customer service sucks. When you get $500 and you're 30-days over-due...you're a shitty company.

5/10/10 and still waiting on them to ship something. What a mess of a company. PLEASE SEND ME WHAT I PAID FOR 8-GOD DAMNED WEEKS AGO.

dude f'em and get your money back. i mean shit, they arent going to send you anything at this point so move on

They spoke to the credit card company and told them it would ship on 4/23. I'm going to call Visa and try again.

You should find a long rope and an even longer tree. Get it over with.

traqmate

If you get it eventually, great, but what happens if you have any install questions or heaven forbid something goes wrong with it! How easily available is customer service going to be?

You passed the end of my patience about a month ago, I would have denied them my business at that point, even if it meant returning the product they just shipped, purely on principle. No thanks.

fuck that shit motherfuckers would be answering me or the $$ would be back in my account that day. Visa would be liable to make it happen to those bitches are supposed to work for you not maxq. Get a damn traqmate man and get visa off there ass and back to working for you dont pussy out on those mofo's.

Unless I hear it first hand from someone who really knows, it is my impression that these guys are OUT OF BUSINESS. I had a couple conversations over this past weekend at an Evolution autocross school that suggested so.

Even if you do already have the hardware, you need a software unlock code on each machine that you want to connect to the device. If you already have one, make sure you don't wipe out your PDA memory or switch laptops, since then you'll only get 5hz sampling rate in the software with the new laptop/PDA build.

This fucking shit is DRM at it's worst, and these guys are a bunch of buttfuckers because of it. Had I known about the unlock code, I would not have gotten involved in the bullfuck that they are peddling to the unsuspecting.

Get a refund through your credit card company, Trey. Sorry you've had this trouble.

I posted this on SCCAForums.com, of which they are a sponsor:

"This will probably get modded out, but it appears like these guys have flown the coop.

Good product, but with the unlock code being necessary to get full functionality, the fact that they are outta here makes it tough to use the product as intended. Shame on them for implementing DRM style badness when I've shelled out real money for a product I own and potentially can't use to it's advertised potential.

This is bad business, they should be ashamed to show their faces at any event in the country."

More:

http://sccaforums.com/forums/thread/414669.aspx

$400-more falling out of my ass.

Thanks...time to call Visa again.

Good job on SCCAforums.

I just lambasted them there and on my region's web site. I'm sure I'll end up getting modded out or banned, but whatever. Now I've got a unit that I probably won't be able to use at full function with my new PDA because it doesn't look like I'm going to be able to get another unlock code. Total crap. No one will even want to buy it, because you can only access the log at 5Hz.

Anyone want to post something about this on m.net? I don't want to look (more) like I'm piling on.

traqmate

Hustler lol on scca forum. The no telephone thing still has me cracking up.

Amazing:

1. That I didn't get so much as a warning on SCCAForum about my loading up on the fuckheads.
2. That they haven't responded in any way, whether on the forum publicly or by PM.

I am very serious about wanting a permanent unlock. One of my friends is stuck on 1Hz now because of their shitty policy, when he paid for 5Hz.

I'd think about the racepak from Emilio. It gives you a lot, and a lot of add-on flexibility. It's obviously expensive, but you gotta pay to be big balla. Maybe do one of those PDA software solutions in the meantime?

I still look at that racepak at least weekly, and I probably could have cut costs in other places to be able to afford it. Just think of that IQ3 logger dash looking out at you from behind the steering wheel....