Why you should NEVER EVER buy from BEGi
 

By linking you to this post on the UK MX5 forum (Nutz) means I can keep track of anyone who chooses to vote (I don't think voting is offered on here - edit - it is, i'm blind, but nevermind!)

Please respond to me on here if you don't want to join / aren't a member of Nutz if you would like to tell me I'm a tool or support me...


https://docs.google.com/fileview?id=...YTFlMmRl&hl=en

I think you should take a minute to at least copy and paste the issue over here, rather than expect people to join that forum to vote.

There has been lots of talk like this over the years and you'll come to find that others here have had problems as well (I myself never have, just stating the truth).

I'm not sure if anything has ever come from the ranting and raving, other than keeping potential buyers from buying maybe.

I browsed through the emails and have formed an opinion. It is not a good one....

Those emails took me on an adventure. I like the part about your attitude changing his view of the British people. That's intense.

You're a tool.

I read through them as well, and I formed a few opinions, the strongest one is that Mavalex is a tool.

I vote fucking tool...and ban.

ban.

Maybe my work browser is blocking it, but I don't see a link of any sort

Admin_edit > *

C

+1 :confused:

lots of Down's Syndrome in hurrrrr.

holy shit that's awesome!

MJ? Check
Akira? Check
Braineack hard? Need I ask?

Why?

You knowingly bought a turbo with a 15 day warranty. The turbo failed after the warranty had expired. Begi offered you a replacement at a discounted price. What's the problem?


Chinese turbo's are hit or miss and you should have known that before hand. I am on my second one that I got from ebay. The first one lasted 2 weeks, fortunately the place I got it from had a 30 day warranty and they replaced it without question and the replacement has been running strong for almost a year.

None of the parts Begi built failed on you, you chose to cheap out on the turbo and you fell into the miss category. It's sucks but that is the risk you took.
__________________
Best Car Insurance | Auto Protection Today | FREE Trade-In Quote

The problem is I expect my cheap chinese POS to last forever and if it does break sometime in the future that it should always be covered. I should also get is all shipped for free and have the new turbo sent out first for free.:giggle:

At least that is how I read his emails. He sounds like a little bitch.

So this brings the count for the month of march to:

BEGi 2
Whiners 0


EDIT:

I don't know why people go in with unreal expectations, and then think the best thing to do is air it out, which hurts the community (and vendors).

I had my problems, but stayed civil, and they were eventually resolved.

I've got no problems with Corky Bell. His sentence structure is occasionally a bit tortured, the homesy-wisdom attempts at humor sometimes fall flat, and the photography could be a lot better, but on the whole I'm really enjoying Maximum Boost and I think I'm learning a lot.

Oh, he sells turbo stuff, too?

Mavalex, tell your mom she owes me back my $20, I didn't come.

You want over the top customer service, you want to pay for it, and you want products that have been tested by what may be thousands, you go to FM.

You want more more cutting edge products and to deal with a smaller shop, with all that goes along with it, you go to Begi. You may have to work a little to really open the lines of communication, and you may not get your shit in a week, but from what I've seen they make good products. My parts are coming next week, I'll keep all you gaithz posted. If you are bitching because your cut rate Chinese turbo failed, whatever.

If you want bleeding edge, go with one of the guys making custom parts. Be prepared to wait, and to work with them to get you what you want, how you want it.

If some guys have persistent complaints with Begi, I hope they put in some serious effort to work it out with them, in private. I'm sure either Stephanie or Corky will answer your calls, and work with you to work out your issues.

By airing out this shit in public on these forums, especially without putting in some real effort to communicate properly with these people in private, you are doing the whole community a dis-service. It would be a truly sad day if some bad word of mouth injured this small company to the point where it couldn't continue providing some alternative parts in this market.

Let's all remember that we are not dealing with stock, off the shelf parts here.

My AF hot parts too a whopping 5-weeks. :) Tim is faster, cheaper, and superior to all. I hear he's also more fertile.

These aren't really valid/relevant points.

Obviously since I blathered them, I do think them relevant. Care to explain why they are not?

I'll probably be sorry I got involved with this discussion.

Everyone usually is.

Thing is: BEGI makes good shit but does whatever the fuck they want however the fuck they want and takes however much time they need. They are simply way too old to "change their habbits" or improve anything.

SO

You either accept that and still do business with them, or go to someone else. Simple as that.


There has been shit tons of threads about this already.

The issue is over a bad turbo & a warranty, really no more no less.

The fact that FM is larger with more OTS products, and BEGi smaller with more hand-made products shouldn't really change anything. You could say: FM, as a larger company, might have been able to work out a better deal with you. But you should not be able to say: Since you purchased through BEGi, as a small shop, you should not expect good customer service. He should be able to expect good customer service regardless. Now, how each handle a complaint, size might come into play.

How, without experience, would one know that they might have to deal harder/easier with one or the other? Why does that even matter in this particular situation? Whos to say how FM might have handled this? Differently? Probably, but would the end result be the same...dunno.

Yes, and most have been about issues that happened in the past. Last time I spoke with Steph (months ago) they had hired a new shop manager to help deal with their load/quality control, so it's not like they are blind to the issue.

As far as them doing "whatever the fuck they want, and however long it takes," I'm not exact sure what you mean by whatever they want, but I'm also assuming the customer knows they might be a wait period for somethings and they do make the customer aware that things are built to order.


We are drifting like crazy. Their website clearly states: So if you want to discuss it, talk about the actual "issue" on hand.

Yeah, I dunno either:giggle:
Just talking shit and stirring the pot

I read the emails. This guy seriously reminds me of the guy I sold my T25 setup to.

On three different occasions I offered reasonable resolutions, and he kept asking for more, even when I offered what he originally asked for, or a full return/refund, which I never do.

Corky eventually offered this guy what he asked for in the first email, and he still turned it down, and decided he'd just air it out instead of actually continuing to communicate with BEGi. Where he himself left off the ball is in his court. They offered a few other solutions, and he kept asking to be reimbursed for more, incidental, expenses.

Not to mention he was a royal douche, and bounced all around on the subjects of his emails instead of focusing on the real issue.

A company, regardless of size, can only do so much to rectify a situation, and it's impossible when the target keeps moving.

Never dealt with BEGi, and I'm not taking sides but... No one forced this guy to take the car to a specialist to have these tests done. Most of them could easily be done by a novice. Funny how BEGi is somehow the bad guy for him having a huge bill for running all these tests... they never told him it had to be done by a specialist.

On the other hand, I don't think BEGi was very tactful in their emails. In my opinion no matter how unreasonable a customer is, there should be a certain level of kindness on the company side. Not to mention their response time was lacking. And Stephanie's excuse (no matter how valid) is not really a good enough reason for the customer to be stuck in limbo for over a week. Pass it off to someone that is working, or let the customer know you will be out of the office.

Either way these threads come up quite often and I'm sure this won't be the last.

I could post all my issues with various random companies....but it's not worth my time and what benefit will i get?

No shit. Ya'll want to get some angry posts going, let's talk about cell phone companies.

I say we just turn this into a porn thread:)

Did you know Comcast has a team of people dedicated to surfing the web for complaints about service and go out of their way to solve the issue and get the hot heads from mouthing off?

Sounds smart.

Did you know Sprint has a retention staff that goes out of their way to not resolve your issue to keep you with the company, then asks their stupid "would you say we've successfully resolved your issue?" question before hanging up when you JUST told them they didn't and that they suck.

best post ever

worst thread ever

Did you know that Verizon tries to retain customers by offering early upgrades that their customers are already eligible for?

I sent in an email about bumping up my New Every 2 date, and got a call back a few days later from a supervisor, who was all happy to tell me that he couldn't change my New Every 2 date, but he could offer me a discounted annual upgrade. This was 16 months into my most recent 2 year renewal.

I am sorry, but I would have to say Alex has received good customer service from BEGi. He got answers to his e-mails. Even though his turbo was not technically still under warranty, I went to bat for him (even after the sour attitude) and secured a warranty for his turbo. He received plenty of help trouble shooting from us, to which he even acknowledged in a thread he posted here about it. However, warranty issues have to follow a proper procedure when dealing with other manufacturers. Not my rules, not Corky's rules. Industry standard policies.

The manufacturer knows that we posted "Warranty covered by Manufacturer" on the website. As Alex's turbo was purchased during that time, before things were "clearly stated", the manufacturer and I came to an agreement that they would warranty it, if it tested to be defective. However, they had to have the turbo in hand to test it and/or to warranty it. Alex refused to send it back. When I offered to trade parts to cover the cost of freight, he still refused. Corky and I have done what we feel is fair, right, and ALL that we can possibly do to help him. Without his cooperation, our hands are tied. I am sorry that his location overseas (to us) is an issue, however, I can't help that either. Sort of allowing him to dictate another company's warranty policy, we have done all we can to help him. If he decided to send the turbo back to us, we would still send it in for warranty testing, evaluation, and possible replacement. The "proverbial" ball is in his court.
Stephanie

ok

For the interested, a good and rationally worded post over on the 'nutz forum by a dood named Alex Robinson:

"Couple of points....

I'd like to echo what dinkytoy says - Buy cheap, buy twice...you were told and you knew that there was a good chance a chinacharger would lunch itself. Irrespective of what it said on BEGi's website at the time.

Secondly...I could be wrong but I'm pretty sure publication of private correspondence breaches a fair number of privacy laws.

Finally...Having read the correspondence, BEGi were playing largely fair during the first half of the conversation...then through twattery on both sides it escalated into an almighty furore.

Ultimately I'd have taken his offer of sending the turbo back at a cost of 40$ and await the results of the testing. That was a relatively fair offer. Unfortunately what happened is you went off the deep end...and the fact is in 90% of cases, you get a much more satisfactory conclusion if you are level headed and work towards a conclusion. (This is especially true when dealing with Americans)

Anyway, congratulations you now have a car missing a turbo and give it 6 weeks this thread in all it's forms on all it's forums will be dead and buried...and you'll still be out a shit load of money. Rather than attacking BEGi as a whole you would have done better finding a solution, than complaining about a problem.

Also you can be truthful here....do you REALLY keep copies of your temp cache on your computer? Or is that the standard bullshitty empty threat that really never works.

Oh and WeeT doubt it will have any impact on their UK sales, they have no UK distributor..so the people buying are the people that know who they are what they do and they in all honesty won't be opting for a chinacharger, as they will have to go direct to BEGi "

I'll be honest - this is the first hint of a Chinese turbo failure. From all indications, it could be a failure, but we won't know until it is tested. There are still so many other factors that can cause issues too. From the reliability standpoint, I'd still put a china-charger on my car. If the turbo is truly bad, it is a 1 out of 75 failure rate. Those are still odds I'd play. The whole point is if it breaks, it is cheap to replace.
Stephanie

Mines still running, and everything I touch breaks...

I think anyone with 2 brain cells to rub together would have to agree with Stephanie/Corky on this one. It is hassles like this that make companys decline overseas business, and customers like this that screw up nice things for us all in the long run.

I read 4 or 5 of the emails from that dumbass and got tired of reading his bullshita! from what i read BEGi jumped through loops for that guy who didnt even deserve to have that kind of help! have have ordered alot of parts from BEGi and if there were ever any discrepancies with a part/parts they did what they could to help me, and if i had a problem with install i would call and they would help me sort it out!


somobdy please BAN that SOB!

I seem to have the same luck. Two PWS pump failures in 2 years. Seriously! The PWS pump rarely fails, yet I've managed to bust two of them. A metallic core cat failure! Supposed to be the most hardy converter there is, but yet I still am able to fail it. The numerous coil pack failures probably did not help. The coil pack failures have been out the wahzoo, some even accidental failures when testing parts. Two convertible latch failures, radiator failure, turbo failure, and the list goes on. Some how the engine is still ok. (knocking on wood now). :eek5:
Stephanie

Then is sounds like you need MOAR BOOOOOST!!!!

That should take care of breaking your engine, and put an even bigger smile on your face at the same .

COPs.

Looking forward to getting my "Partial S4," Stephanie, should be here Friday!

LOL. Maybe......

I've busted a few engines already, that were not mine. That sinking feeling in your head and stomach is not pleasant. But hey, more boost solves all problems!
Stephanie

This tread is full of win. I learned a new word today and intend to use it as much as possible.

twattery

Awesome.

what twattery!

I always want to say tally-wager

wait so its wager? i thought it was tally-wacker!

My '02 does have COPS. Not all four, but two.

Excellent! Unpack, inspect, and let me know if there are problems.
Stephanie

Malevalax is obviously a spiteful asshat. He is spending more time and effort badmouthing BEGI on the internet than on a solution or compromise. Uber twattery.

That is a good word. If you pay attention you really can learn something new every day!

Stephanie,
My turbo is not longer puking smoke or blowing oil out the BOV with the restricter.

Thanks,
Mr. Universe

The way I read it the 15 day warranty was not communicated until after the sale was already completed. Sounds like he has a valid claim.

Just to be clear on the approved method, if there are any issues should I: 1. call or email you to try to work it out or 2. come on here and bitch about it? :giggle:

Mr. Universe, Jr.

I've had my Begi S4 for about 18 months now. Steph and everyone at Begi have been more than available and helpful, far and above what I would ever have expected. Anyone who mentions them and poor customer service in the same sentence has no credibility with me.

Finally, we found the solution!!!! Glad to hear it works well.
Stephanie

Since you're in here, I have a question:

Say I wanted to place an order for an s4 tubular manifold for a 99-00 miata non egr. How soon should I expect to get one? What about a log style?

Already addressed. Please read what I previously posted .

So we are left with:
1. IF his turbo is defective, it can be replaced.
2. IF he sends it back to me.
3. If the turbo is defective, it will be replaced by the manufacturer with a new one.
4. If the turbo is not bad, he is still left with trouble shooting to do on his car.

Where did we not address his claim? Where did we not go the extra mile to find a solution for him?
Stephanie

What ever floats your boat. :giggle:
Stephanie