18psi

iTrader: (76)

Basically begi is wanting to band aid this "fix" and not have to warranty the whole unit.
In the mean time, you paid retail for a quality product with a warranty and are getting shafted. Pun may be intended

I would demand a new turbo. Not a fixed turbo. Not a band aided turbo. Not a re-balanced turbo. A new turbo

FRT_Fun

iTrader: (19)

Not that I'm going to be in the market for a turbo from Begi anytime soon, but it sounds like this should be an issue between garrett and Begi. Let them sort out who gives you a new turbo.

mlev

iTrader: (5)

Turbo is in the mail to BEGi, I insured the living **** out of it. Hoping that the post office does some damage to the box and then I can just cash in on the insurance and buy a whole new setup that way. :-P

I called back to BEGi this afternoon and spoke with Corky. I filled him in on Stephanie and my conversation and he expressed concern about just filing down the fins and trying to make it work.

I let him know that I was 100% in agreement, and that it made me very very nervous just trying to fix this one and to run a repaired bb turbo.

He said it was very likely that it would need a whole new CHRA at least, and I thanked him very much.

Nice guy, funny guy, runs a great shop. He said that he has never ever heard of something like this happening, and he doesn't believe that they've EVER had to send something in to Garrett before on warranty.

Doppelgänger

iTrader: (12)

There's always a first for everything. Just ask me about the **** that has broken in my presence...

Leafy

iTrader: (1)

It seems like Corky is better at the customer appeasement part of the business than stephanie. She told me I was dead wrong over the phone about a miss thread on my reroute spacer. I then proceeded to re-tap the hole for the thread spec she said it was guaranteed to be because they test fit all of them before they ship them and took off a whole lot of material with the tap and all of a sudden the coolant sensor actually threaded in.

mlev

iTrader: (5)

I don't know the entire backstory of BEGi, but he basically built that company from the ground up, right? That doesn't happen unless you're business savvy, people savvy, and in this case car-tech-engineering-y-stuff savvy.

soviet

iTrader: (10)

Sucks dude! I hate those circlips so much. And speaking of BEGi - they messaged me in the past asking me why I dislike them so much.....

In other news, EFR has a ginormous v-band for the compressor housing and I <3 it so much.

albumleaf

iTrader: (7)

Glad they're going to fix it, but it's really just another page in the BEGI incompetence book.

Savington

iTrader: (31)

LOL, no.

Much better.

Braineack

iTrader: (62)

i told you something wasnt hooked up right...

mlev

iTrader: (5)

Haha fact.

That being said, I don't really think "compressor housing" is on the list of things you normally check when checking your "ebc plumbing"

Also, it's weird, because a few weeks back I was building boost just fine, if a bit slowly, but my EBC set to DC 100% was overboosting me to my boost cut of 12psi.

I guess it was just a bit loose and rattled free over time....?

Braineack

iTrader: (62)

i hate the circlip design. that's why I like the T3s; even if it's loose and can spin freely, it won't come off so long as one of the three brackets hold. plus it's so much easier to loosen 6 bolts and turn if you need to rotate.

mlev

iTrader: (5)

I am quickly becoming a part of this camp as well.

Braineack

iTrader: (62)

id rather have a functioning GT2560 than any T3.

mlev

iTrader: (5)

Maybe I'll just tack weld the compressor housing to the CHRA......













kidding, kidding

mlev

iTrader: (5)

Just got off the phone with Corky again, they got the turbo in and gave it a looking over. He said he trusts two different repair shops that do really good work and he'll be sending the turbo out today to get a new compressor wheel and re-balance, and all that good stuff.

I should have a like-new turbo in my hands in a couple weeks at the most, assuming the repair shop isn't booked way way out or something like that.

I used the 'car-is-up-on-blocks-anyways' situation as an excuse to do some exchanging of parts. Since I won't be driving for a couple weeks anyways, I sold my rev built MS2E and bought a new MS3 basic from him. Also sold my FM 2.25" exhaust and bought a 3" catless midpipe from 18psi, and bought a 3" enthuza XR turbo "muffler" (we'll just call it an axle back... it probably isn't going to muffle much).

I have an autocross on June 29th. Here's to hoping I get everything in time to get her tuned up and on the road before then.

mlev

iTrader: (5)

He also mentioned that they beat up the installment guy who made the circlip error, and "buried him on Friday".

Pretty sure he was joking..? :-S

FRT_Fun

iTrader: (19)

So they admit to it being an install error... I'd be more happy with an 1 for 1 exchange for a new turbo. Now you get a repaired turbo and two plus weeks of down time. But it is what it is I guess.

mlev

iTrader: (5)

Maybe it's the good Midwestern-er in me, but I'm having a hard time being too upset about this, aside from the downtime.

Assuming the repairs are quality, it will be just fine. You don't get a brand new phone when you do a warranty exchange either, you get a factory refurb.

They could have told me to go **** myself, and probably had zero consequences aside from maybe a bit of goodwill loss. There's absolutely no proof that this isn't my fault.

He even mentioned a few times that it sure seems weird that it happened. I just agreed, it sure is weird.

They're making it right, and I appreciate that. They will continue to receive my business assuming the "repaired" turbo performs as expected.

FRT_Fun

iTrader: (19)

As long as you are happy