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Bellengineering - Miata Accessories Ordering and General Information Stephanie Turner 830-438-2890 ext. 103 [email protected]

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Old 12-23-2015, 09:55 PM   #41
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This isnt a review, this is a person who clearly got apologetic replies and offers to fix it via email, then decided to slander away anyway.

As a business owner you need to choose your customers. I think this was a bad choice.
What makes it not a review??? He describes the (crappy) product, his frustration and dissatisfaction with it, and notes how the vendor attempted to handle his problem. That it's a negative review doesn't make it slander.
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Old 12-23-2015, 10:02 PM   #42
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I think its poor form, thats the long and the short of it.
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Old 12-23-2015, 10:02 PM   #43
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Dann,
Find me one thread where a promise like the one made above was delievered on exactly how it was posted.
Find me just one.
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Old 12-23-2015, 10:06 PM   #44
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I agree and understand but it doesnt change my opinion on how to behave given the circumstances.
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Old 12-23-2015, 11:18 PM   #45
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@shuiend - Imagine what else you could have done with that time it took making a remote IAC? Now imagine a world in which crappy craftsmanship no longer wastes your time. But I see your resilience and acknowledge it.
The manifold I have uses a mustang throttle body that as far as I know never came with an integrated IAC. It was only added because I wanted slightly better idle control then leaving the throttle plate cracked when I was having trouble tuning idle. When my car goes back together it won't go back on, because honestly it is not needed.
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Old 12-24-2015, 12:10 AM   #46
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Sir,
You give me pause to reconsider my offer.

Thanks for your service in the military. As you've never made a mistake, you have clearly earned the right to cast stones.

A refund is probably easier than offering/risking building you another manifold. Your description of some of the features on the manifold sent to you are not correct. Even if the customer is always right. Maybe you better hold off on some of the stones.

It seems to me you still want a manifold. I must stick to my requirement for you to supply enough info for me to build what you want. The offer still stands even if it's pretty risky. I would vastly prefer to please you with a part of my making, and I'll take the risk. Surely, I was the one born that moment.

Send me a picture with notes, make a sketch with notes, write notes on the manifold I sent you, but you gotta tell me. For me to make a copy of someone's copy of my manifold may not prove in either of our best interests.

A new, and simple, request; If the new manifold has anything amiss that makes it unsatisfactory to you, I'd like you to announce it in on this forum, and with similar wording as you've used thus far. Of course, that needs to be done prior to notifying me.

Regards,
Corky
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Old 12-24-2015, 12:45 AM   #47
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Good grief. Just go drink another daiquiri and stay off the forums.
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Old 12-24-2015, 12:45 AM   #48
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Everything he said. lol.

Pick your battles corky.
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Old 12-24-2015, 01:59 AM   #49
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Originally Posted by Corky Bell View Post
Sir,
You give me pause to reconsider my offer.

Thanks for your service in the military. As you've never made a mistake, you have clearly earned the right to cast stones.

A refund is probably easier than offering/risking building you another manifold. Your description of some of the features on the manifold sent to you are not correct. Even if the customer is always right. Maybe you better hold off on some of the stones.

It seems to me you still want a manifold. I must stick to my requirement for you to supply enough info for me to build what you want. The offer still stands even if it's pretty risky. I would vastly prefer to please you with a part of my making, and I'll take the risk. Surely, I was the one born that moment.

Send me a picture with notes, make a sketch with notes, write notes on the manifold I sent you, but you gotta tell me. For me to make a copy of someone's copy of my manifold may not prove in either of our best interests.

A new, and simple, request; If the new manifold has anything amiss that makes it unsatisfactory to you, I'd like you to announce it in on this forum, and with similar wording as you've used thus far. Of course, that needs to be done prior to notifying me.

Regards,
Corky
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Old 12-24-2015, 03:53 AM   #50
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As a retired military avionics tech, one night actually believe he hasn't made a serious (read: rendering the project non-functional) mistake in his career. Is that hard to believe?

Corky's odd responses and Stephanie's response... as well as several other similar examples like this, illustrate to me that this is not being blown out of proportion.

BEGi, you guys need some serious help.
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Old 12-24-2015, 07:22 AM   #51
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One time someone set an ECU I built him on fire because he couldnt bother to remove the pull-down I have on the TPS input after he wired in a vTPS.
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Old 12-24-2015, 10:53 AM   #52
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One time someone set an ECU I built him on fire because he couldnt bother to remove the pull-down I have on the TPS input after he wired in a vTPS.
LOL. I have felt that way about my self built megasquirt.
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Old 12-24-2015, 11:40 AM   #53
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I'm torn here...

This isn't the first time someone has jumped on Bell for build-quality issues.

Several years ago, I bought an early version of the coolant reroute thermostat spacer which Bell sells. I think mine was the first sold for a 1.6 engine. It didn't fit.

I got in touch with Steph and sent her pictures showing the areas of interference, along with a couple of suggestions to improve functionality.

They sent me another one which incorporated the changes I suggested. It fit perfectly.

Everyone makes mistakes. Companies which specialize in selling unusual and essentially one-off products probably make more mistakes than usual.

People buying these products might or might not expect the same degree of "out of the box perfection" which is customary with high-volume mass produced products.
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Old 12-24-2015, 12:40 PM   #54
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Nevermind. Not worth the argument.

Last edited by Trent; 12-24-2015 at 03:29 PM.
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Old 12-24-2015, 02:05 PM   #55
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Originally Posted by nitrodann View Post
But here its just meaningless slander.
It's not slander -- slander is spoken. In written form, it would be libel.

It would also need to be factually untrue.

--Ian
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Old 12-24-2015, 03:25 PM   #56
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Quote:
Originally Posted by Corky Bell View Post
It seems to me you still want a manifold. I must stick to my requirement for you to supply enough info for me to build what you want. The offer still stands even if it's pretty risky. I would vastly prefer to please you with a part of my making, and I'll take the risk. Surely, I was the one born that moment.

Send me a picture with notes, make a sketch with notes, write notes on the manifold I sent you, but you gotta tell me. For me to make a copy of someone's copy of my manifold may not prove in either of our best interests.
I emailed Stephanie in April 2013 about getting an intake manifold made. She replied once, but never replied to my follow up email.

Will you make that manifold with a larger diameter plenum? Also, can you make the runners a bit longer or shorter if it poses no packaging problem?
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Old 12-24-2015, 03:47 PM   #57
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Originally Posted by patsmx5 View Post
I emailed Stephanie in April 2013 about getting an intake manifold made. She replied once, but never replied to my follow up email.

Will you make that manifold with a larger diameter plenum? Also, can you make the runners a bit longer or shorter if it poses no packaging problem?
Honestly, call and talk to Corky. It is a much better way to get to them.
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Old 12-24-2015, 05:21 PM   #58
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As someone who is still new to this particular community, I am not new to these sorts of issues.

First off, the customer should not be designing his own manifold because you made mistakes. It's not like he contacted you in attempts to have a custom manifold made.

Second, why should he confess his mistakes to you in order for you to make your wrongs right, you as a man, and a businessman, should be doing those on your own without expectation of anything in return. Who you customer is professionally is completely irrelevant.

Thirdly, as stated, the customer is always, and will always be right, no matter the amount of nonsense you spill off at the mouth on an Internet forum. You made a mistake, own up to it and make it right, because in the end, you bickering back and forth, asking things of your customer only reflects poorly on you as a business.


Want to resolve this, stop replying here and make it right at all costs. Because if you don't make this situation right, you didn't just lose him ad a customer, but you also lose plenty others as well who read this and see no resolution.


Again, when you make a mistake, you have absolutely zero room to request others to admit their mistakes in exchange for you to make your wrongs right. The reality is, that's just pathetic.
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Old 12-24-2015, 10:25 PM   #59
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@Corky - I will take your offer of a one for one trade at your expense. A new intake manifold according to my specifications, for the defective one you made prior. Upon deliver and install of the new one, I will honestly give my review of your product again on this forum, and other forums.

As it is the holidays, I will wait until the new year to forward the detailed requirements for the new intake. Until then, Merry Christmas and Happy New Year.
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Old 12-25-2015, 07:16 AM   #60
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Originally Posted by nitrodann View Post
This isnt a review, this is a person who clearly got apologetic replies and offers to fix it via email, then decided to slander away anyway.

As a business owner you need to choose your customers. I think this was a bad choice.
Dann I luv ya to death but I think you are wrong on this one.

BEGI seem to have some good stuff but with all the 'service' issues I hear over and over on forums, I would have no confidence in dealing with them.

Similarly, I would have no fears in purchasing from you as you go overboard to make sure that stupid mistakes don't get made, you do not overpromise and underdeliver (and if there are problems you are more than willing to do all you can). Your reputation is GOLD here in Australia.
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