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Bellengineering - Miata Accessories Ordering and General Information Stephanie Turner 830-438-2890 ext. 103 [email protected]

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Old 04-08-2009, 03:49 PM   #21
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I totally agree with you on the implied time limit. But, even two weeks ago, when we spoke it was still "take your time, I'm in no rush".

When someone says take your time they are usually being nice and courteous. What they mean is "move your *** god damnit I want my ****". If he was in no rush and you could take your time, then why would he call you and find out about his parts?

At least thats what I mean when I call up and badger people about my stuff without trying to burn bridges for being uncaring people that dont want too understand they are holding up a process.

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What would you do? Make the pipes that people are waiting on and/or back ordered, or make the one that there is "no rush" on?
Stephanie
Both.

-----

Shalom Loki, its been a long time. Happy Passover. Glad to see you are still around.
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Old 04-08-2009, 04:09 PM   #22
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do what the airline industry specializes in.

if a customer hasn't been inconvenienced yet, prevent their future inconvenience.

if a customer has been inconvenienced, put them behind the customers who haven't been.

the end result is you ROYALLY **** off only a few people and the masses are content.
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Old 04-08-2009, 04:17 PM   #23
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When someone says take your time they are usually being nice and courteous.
Stephanie,

I was definitely trying to be courteous, as I enjoy doing business with you guys, and plan on doing so again. If I had thought changing my tone would have had a more positive effect on the situation, I would have done so a long time ago. But I chose how to handle our dealings, and personally am glad I never got upset enough about two dinky intercooler pipes to cause me to come unglued on a nice lady I know personally. I was hoping you'd return the favor by quickly rectifying the situation.

I'm not going to nitpick on when I said what (eg: "take your time"), because it doesn't matter. I was relating my own personal experience for the education of others. Regardless of our amicable communication regarding the parts, it's still been over two months since you knew I was missing very important parts.


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Originally Posted by hustler View Post
Yes, the waiting sucks but I "hovered" and got my stuff in a moderately timely manner the 2nd time around (mutant car).

Would buy again.
I switched into hover (read annoying) mode almost a month ago, unfortunately I didn't get my calls returned for nearly two weeks of that time, so things have only started to move over the past two weeks, thank goodness. I tried being patient for about a month, and found that things move quicker if you give them a "daily reminder" that you're still waiting.

I would definitely buy again, and I'm always telling all the local Miata guys they should call up Corky or Stephanie, and that there is no substitute for BEGi design and quality.

I would however be more prepared for a wait next time, and I also let these guys know they should put in their orders well before they start the build.

Had this been a custom or even a standard build, I would understand the wait a little more, and even come to expect it. I must have made a poor assumption that it was a given I needed parts as soon as I picked up the kit. Not waiting for parts was the entire motivating factor behind buying a complete, used kit. Unfortunately it was hard for us to tell on that late January afternoon if all the pieces were there. I figured this out the next week doing test fits.


Don't get me wrong Stephanie...you guys are still golden in my book, but I eventually lose patience even with my wife whom I love dearly. In all honesty these kind of things are to be expected in such a niche market with specialty parts and setups. Please don't take offense at any posting here, I'm simply sharing my experience. I also hope to prepare your future customers for the likelihood of a similar experience, even if they are ordering something that should be "off the shelf." It's a lot easier to deal with something if you know what you're getting into.

Regardless, I enjoy the experience, I just hope to have a complete, functioning setup soon, so I can go along happily spouting nothing but goodness about Bell Engineering.

-Damon
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Old 04-08-2009, 05:33 PM   #24
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No offense taken. I completely understand your situation, and you have been very clear that you need the parts as soon as possible and made it known what was missing. We are good, no worries.
Stephanie
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Old 04-08-2009, 05:47 PM   #25
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When someone says take your time they are usually being nice and courteous. What they mean is "move your *** god damnit I want my ****". If he was in no rush and you could take your time, then why would he call you and find out about his parts?
Just to make sure they have not been lost. He sent a turbo, manifold and another downpipe.

I get what you are saying. But I am a literal person. Tell me what you mean. If someone tells me they are in no rush, that means get to it when you can. If circumstances have changed and he is ready for it or needs it soon, just tell me! It is at the top of the list. As soon as he tells me he is ready for it or needs it, it is the next one made. I would not make him wait longer. But my crystal ball has a crack in it, so please say what you mean. Apparently when I read between the lines, I come to the wrong conclusion.
Stephanie
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Old 04-08-2009, 06:57 PM   #26
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I would however be more prepared for a wait next time, and I also let these guys know they should put in their orders well before they start the build.
I know a 2-people who build cars from the ground-up with six figure price tags. They tell people "it will take a few months" to do simple stuff like cages, even longer if they're back-logged. I expected this when I went in, and ordered 6-months prior to the engine build for a reason.
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Old 04-08-2009, 11:24 PM   #27
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Originally Posted by Stephanie Turner View Post
Just to make sure they have not been lost. He sent a turbo, manifold and another downpipe.

I get what you are saying. But I am a literal person. Tell me what you mean. If someone tells me they are in no rush, that means get to it when you can. If circumstances have changed and he is ready for it or needs it soon, just tell me! It is at the top of the list. As soon as he tells me he is ready for it or needs it, it is the next one made. I would not make him wait longer. But my crystal ball has a crack in it, so please say what you mean. Apparently when I read between the lines, I come to the wrong conclusion.
Stephanie
Stephanie and I spoke today and came to an understanding and cleared up all communications

My issue is that I have never received a phone call either A) confirming that the equipment was received or B) a time line has been developed. If I remember right we spoke in the middle of January to make sure the equipment was received, and that you guys were ramping up and would take a look at it in the coming weeks. The second time we talked it was that a fabricator was out and had just came back to work. The third time we talked I was next in line. Then today we spoke for the 4th time.

I am not in a hurry, but I did not expect to put me at the back of the pile every single time another order comes in. Also while I said I was not in a rush it never crossed my mind that 3 months would go by without ever getting a call from BEGI or take that long to get the work accomplished.
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Old 04-08-2009, 11:26 PM   #28
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Shalom Loki, its been a long time. Happy Passover. Glad to see you are still around.
Shalom Sam, ready for some constipated days? hmmm compote
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Old 04-09-2009, 01:02 AM   #29
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They are done and being powdercoated. You will get them when I get them back.

This is very, very good news!

I had tried to call earlier to check up on them, and then saw your posts. Thanks for the update.



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No offense taken. I completely understand your situation, and you have been very clear that you need the parts as soon as possible and made it known what was missing. We are good, no worries.
Stephanie


Yeah, I thought we were pretty clear in our communication, and I understand the issues ya'll had replicating a missing part from a kit you haven't produced in years.

I misunderstood your first reply in this thread, thinking it was directed at me, and thought there might have been a misunderstanding. Sorry for the long winded response.

Thanks again for working to resolve this, I know it's been a hassle for you guys too.
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Old 04-09-2009, 01:12 AM   #30
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I know a 2-people who build cars from the ground-up with six figure price tags. They tell people "it will take a few months" to do simple stuff like cages, even longer if they're back-logged. I expected this when I went in, and ordered 6-months prior to the engine build for a reason.
If I was having something BUILT I would anticipate this. That is what BEGi specializes in, and only an idiot would think they can pick up the phone and get a complete, fitting, custom turbo kit to their door in anything less than two months. You have to anticipate fitment issues, missing part issues, etc.

However, I picked up a complete kit that had just come off of a working turbo Miata. It was in a box, and should have had everything. I guess things got shuffled around in the shop, which is understandable. But since it should have been there, you can understand my frustration.

Stephanie understands this, and has been working to fix it. The hold-ups, and parts missing in the first place are probably not her fault at all, but she gets to hear from me right before lunch every day...so it is with work and responsibility.
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Old 04-21-2009, 05:10 PM   #31
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Please! Lay off of the BEGI staff. I think you guys have got these folks all jazzed up about getting stuff out the door- even when it doesn't make any sense! I had my first chat with Stephanie this AM and it wasn't pretty. Pretty much- I didn't get a used manifold I purchased over the weekend (it went to another fellow in Findland if I recall...) but the downpipe I ordered along with it did ship ASAP without ever my having the chance to cancel the order- (What good is a downpipe without a manifold?)... Anyway, now I'm hoping they get UPS to return the pipe to them and I don't have to pay for return shipping as well as UPS shipping out. As far as future orders go- I'm not looking forward to another misunderstanding..... In the mean time, lay off BEGI so when I try to order a kit this fall I won't be freaking out over every stumble.
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Old 04-21-2009, 05:21 PM   #32
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when did begi become a teenage girl?
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Old 04-22-2009, 02:12 AM   #33
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The Begi staff is being laid-off? That's terrible. I know the economy is bad and all. . .
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Old 04-22-2009, 04:27 AM   #34
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The Begi staff is being laid-off? That's terrible. I know the economy is bad and all. . .
Learn to read, where did you get that misinformation
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Old 04-22-2009, 04:59 AM   #35
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he's being sarcastic
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Old 04-22-2009, 07:31 AM   #36
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Please! Lay off of the BEGI staff.
He read out of context.
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