Imagine that, FM has proactive customer service... - Page 2 - Miata Turbo Forum - Boost cars, acquire cats.

Welcome to Miataturbo.net   Members
 


Flyin Miata - Miata Accessories 1-800-FLY-MX5s (orders) 1-970-242-3800 (tech)

Reply
 
 
 
LinkBack Thread Tools Search this Thread
Old 02-24-2011, 11:57 PM   #21
Elite Member
iTrader: (9)
 
TurboTim's Avatar
 
Join Date: Jun 2006
Location: Chesterfield, NJ
Posts: 6,485
Total Cats: 248
Default

Both Bill & Ken Hill helped me out tremendously back when I ran a Link. What I spent days on and had given up on, Bill fixed with 5 minutes on the phone. Damn EBC settings.

I'm jealous of FM. Boohoohoooo
TurboTim is offline   Reply With Quote
Old 02-25-2011, 11:40 AM   #22
y8s
2 Props,3 Dildos,& 1 Cat
iTrader: (8)
 
y8s's Avatar
 
Join Date: Jun 2005
Location: Fake Virginia
Posts: 19,038
Total Cats: 407
Default

when I drove out from the SF bay area to DC, Bill and Teri (I think) and Jeremy met up with me for lunch and beers. I didn't even buy anything.
y8s is offline   Reply With Quote
Old 03-25-2011, 02:11 AM   #23
Elite Member
iTrader: (3)
 
Join Date: Dec 2004
Location: Houston
Posts: 2,904
Total Cats: 4
Default

I'll be honest I did not have a good experience the one time I talk to you Keith. You seemed curt and uninterested in what I was asking.

Jeremy on the other had spent days going back and forth with me through e-mail, pm's, and text messages while trying to track down a problem with my Link on my previous miata.
Pitlab77 is offline   Reply With Quote
Old 03-25-2011, 10:19 AM   #24
Junior Member
iTrader: (14)
 
Join Date: Jan 2010
Location: Buford GA
Posts: 213
Total Cats: 1
Default

Quote:
Originally Posted by Pitlab77 View Post
I'll be honest I did not have a good experience the one time I talk to you Keith. You seemed curt and uninterested in what I was asking.

Jeremy on the other had spent days going back and forth with me through e-mail, pm's, and text messages while trying to track down a problem with my Link on my previous miata.
Ill second that, I had a similar experience with Kieth, so much so that I wont buy anything from Flyin Miata.
VitaminD is offline   Reply With Quote
Old 03-25-2011, 10:58 AM   #25
Elite Member
iTrader: (9)
 
TurboTim's Avatar
 
Join Date: Jun 2006
Location: Chesterfield, NJ
Posts: 6,485
Total Cats: 248
Default

Keith spent some time replying to a lengthy email I recently sent him regarding DIY car painting. I was fully expecting either no reply or a halfassed answer to only one question in my email, but he spent the time and wrote me a good email. A+

I'm a nice guy person who honestly cares about customer service but sometimes I have days where i'm sure the poor customer on the other end of the phone think's I'm an ***. Perhaps the person Keith talked to before you was a complete idiot or maybe he didn't get any *** the night before.
TurboTim is offline   Reply With Quote
Old 03-25-2011, 11:28 AM   #26
y8s
2 Props,3 Dildos,& 1 Cat
iTrader: (8)
 
y8s's Avatar
 
Join Date: Jun 2005
Location: Fake Virginia
Posts: 19,038
Total Cats: 407
Default

Keith gave me a ride in the 7 around thunderhill. that's service.
y8s is offline   Reply With Quote
Old 03-25-2011, 11:31 AM   #27
Supporting Vendor
iTrader: (10)
 
Reverant's Avatar
 
Join Date: Jun 2006
Location: Athens, Greece
Posts: 5,441
Total Cats: 198
Default

Quote:
Originally Posted by TurboTim View Post
I'm a nice guy person who honestly cares about customer service but sometimes I have days where i'm sure the poor customer on the other end of the phone think's I'm an ***.
This. I'm struggling to reply to people's emails within the first hour (if not within 10 minutes) and answer questions to people upfront and as honest as possible yet there are always people who will still think you're an ***. It's inevitable I guess.
Reverant is offline   Reply With Quote
Old 03-25-2011, 11:51 AM   #28
Elite Member
iTrader: (41)
 
Join Date: Jan 2006
Location: Seabrook, TX
Posts: 2,409
Total Cats: 19
Default

Keith and Jeremy both can be precieved that way because that is their personality type. They are both very calm and to the point, but that can be misconstrued as not caring. Brandon on the other hand, can have a better phone personality, but at the end of the day they really do all care about getting you where you need to be. When I first interacted with them, I felt the same way, but as I talked with them more, I saw past that.

It's like our local Veterinarian, she is socially akward and has somewhat poor bed side manner, but always goes the extra mile to make sure our dogs are ok. We always get a call a week after our visits to make sure everything is going well. She loves animals and it takes a little to understand that you need to see past what can be a bad impression.
rharris19 is offline   Reply With Quote
Old 01-12-2012, 09:05 PM   #29
Junior Member
 
Join Date: Oct 2009
Location: Anderson, SC
Posts: 321
Total Cats: -2
Default

I have to second Flyin Miata's customer service. I have bought sway bars, coilovers, and a happy meal clutch kit and have always received to call to make sure everything was ok. I even bought a differential used and had some trouble installing it and they helped me troubleshoot. Great customer service.
cowboys647 is offline   Reply With Quote
Old 01-12-2012, 09:46 PM   #30
I'm a terrible person
iTrader: (19)
 
FRT_Fun's Avatar
 
Join Date: Apr 2009
Location: Arizona
Posts: 7,293
Total Cats: 180
Default

Quote:
Originally Posted by cowboys647 View Post
I have to second Flyin Miata's customer service. I have bought sway bars, coilovers, and a happy meal clutch kit and have always received to call to make sure everything was ok. I even bought a differential used and had some trouble installing it and they helped me troubleshoot. Great customer service.
You are 100000th'ing FM's customer service. Their bombdiggity status is well known.
FRT_Fun is offline   Reply With Quote
Old 01-12-2012, 09:59 PM   #31
Tour de Franzia
iTrader: (6)
 
hustler's Avatar
 
Join Date: Jun 2006
Location: Republic of Dallas
Posts: 29,114
Total Cats: 351
Default

FM treats me better than the Bugatti dealer.
hustler is offline   Reply With Quote
Old 01-13-2012, 02:56 AM   #32
Elite Member
iTrader: (2)
 
Join Date: Jan 2007
Location: Los Angeles, CA
Posts: 8,782
Total Cats: 119
Default

Jeremy has provided me with endless help with the hydra for the past 5 years.

They also REALLY came through for me when I had endless problems with the Hydramist.
Faeflora is offline   Reply With Quote
Old 01-13-2012, 03:17 AM   #33
Elite Member
iTrader: (12)
 
Join Date: Apr 2008
Location: Springfield IL
Posts: 2,750
Total Cats: 24
Default

Yeah, there customer service after the sale had me speechless. I now know why the PO of my car was an FM addict.
chpmnsws6 is offline   Reply With Quote
Old 01-13-2012, 03:24 AM   #34
Elite Member
iTrader: (6)
 
Join Date: Sep 2007
Location: CA
Posts: 1,990
Total Cats: 9
Default

Quote:
Originally Posted by Pitlab77 View Post
I'll be honest I did not have a good experience the one time I talk to you Keith. You seemed curt and uninterested in what I was asking.

Jeremy on the other had spent days going back and forth with me through e-mail, pm's, and text messages while trying to track down a problem with my Link on my previous miata.
I had this same experience.
kenzo42 is offline   Reply With Quote
Old 01-13-2012, 08:30 AM   #35
Junior Member
 
Join Date: Jun 2010
Location: South Jersey
Posts: 152
Total Cats: 3
Default



Quote:
Originally Posted by kenzo42
Quote:
Originally Posted by Pitlab77 View Post
I'll be honest I did not have a good experience the one time I talk to you Keith. You seemed curt and uninterested in what I was asking.

Jeremy on the other had spent days going back and forth with me through e-mail, pm's, and text messages while trying to track down a problem with my Link on my previous miata.
I had this same experience.
+1 I was sold an FM happy meal and the flywheel wasn't machined right. The pilot bearing wouldn't stay in the flywheel, it fell out with pinky pressure. He never once apologized. The only thing he said was, "Ship it back and take that video off you tube". The video was of the bearing being pushed through the flywheel with a finger. I had to ask him to send me a UPS return label and then (it gets better) they shipped me another flywheel because he didn't communicate well with his assistant or whatever, and I had to go to UPS and return the package. Again. So I got screwed out of the cost of a flywheel for about a month and Keith screwed himself out of an FMII sale.

Last edited by thegrapist; 01-13-2012 at 04:21 PM. Reason: stupid phone didn't post anything
thegrapist is offline   Reply With Quote
Old 01-13-2012, 06:08 PM   #36
Senior Member
iTrader: (5)
 
Join Date: Apr 2007
Location: Atlanta
Posts: 581
Total Cats: 33
Default

Another +1 for FM customer service. They always do a great job taking the time to fully understand any issues I'm having and always have a solution. Big shout out to Bill, Jeremy, Keith, Brandon, and anyone else I drive up the wall at FM on a semi-regular basis. I'll continue to be a loyal customer. I even rock my intercooler FM logo side out.
nickt93 is offline   Reply With Quote
Old 01-13-2012, 06:20 PM   #37
Elite Member
iTrader: (21)
 
Join Date: Jun 2007
Location: Rochester, NY
Posts: 5,689
Total Cats: 560
Default

I participated in the Touge Run Lip group buy. About a day later, I got a call from FM asking me if everything was okay. Surprised (and impressed) the hell out of me that they would take the time for one part less than 80 bucks.
rleete is offline   Reply With Quote
Old 01-13-2012, 06:21 PM   #38
Boost Czar
iTrader: (61)
 
Braineack's Avatar
 
Join Date: May 2005
Location: Chantilly, VA
Posts: 72,899
Total Cats: 1,792
Default

Weird, a lot of times Bill, Jeremy, and Keith call me to get help with stuff... pretty cool guys none-the-less.
Braineack is offline   Reply With Quote
Old 01-13-2012, 08:44 PM   #39
I'm a terrible person
iTrader: (19)
 
FRT_Fun's Avatar
 
Join Date: Apr 2009
Location: Arizona
Posts: 7,293
Total Cats: 180
Default

Quote:
Originally Posted by Braineack View Post
Weird, a lot of times Bill, Jeremy, and Keith call me to get help with stuff... pretty cool guys none-the-less.
Hopefully it's not SC2 tips.
FRT_Fun is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
91 1.6l turbo complete part out. Tony the Tiger Miata parts for sale/trade 63 12-29-2016 03:23 AM
Turbo 1995 Miata Low mileage Clean Tekel Cars for sale/trade 29 02-05-2016 05:16 PM
1991 Turbo Miata partout tottestad Miata parts for sale/trade 18 09-14-2015 08:52 PM
ME221 Now has Autotune and Long Term Fuel Trim Tables Motorsport-Electronics ECUs and Tuning 0 09-05-2015 09:02 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -4. The time now is 10:04 AM.