Am I nuts or are the FM guys kinda rude?

Been emailing Stephanie with questions/options for turbo kits, and she always replies in a friendly tone, listing options ad nauseum, offering more help and options if needed.

FM, got some guy named Jeremy, who more-or-less bashes Bell, says their stuff is better, and I basically need to stop asking questions and order a full kit.

 

Lets not take this to a thread about who is better. I will just say, I've only dealt with bell and I find their products and service to be fantastic.

 

I've dealt with both companies a few times. My personal preference is for BEGi. Stephanie is a great gal to deal with and her voice is kinda sexy

 

Jeremy is a dick. I was less than pleased dealing with him.

 

me = need flexible lower radiator hose

me = see FM uses one on new kits.

FM = will sell me a $10 NAPA part for $20 and leave the label on it.

BEGi = will tell me to go buy same part at NAPA. Well, technically Corky wouldn't use a $10 universal radiator flex pipe as part of their turbo kit.....

 

This thread is going to get ugly. i'm pretty sure begi is going to have a more loyal following.

 

there are a total of 4 members here that acutally like FM and defend them. BEGi has their days as well, but all-in-all the consensus here is easily determined.

 

I did the same dance with FM too. Except their customer service told me to even get on the waiting list for their new kits, I would have to pay full price. (They had to date when the kits may ship) BEGI gave me a timespan and everything, you pay half up front, and the other half when your kit ships. The tech support is awesome. With the Xede you send your maps in to them and they tweak them. Every question I have had has been answered pretty much promptly.

 

I've always found Jeremy to be dismissive and border line rude. Half the time via email he only answers about 1/2 my question ... keeping in mind I bought a link brand new from them. So I ain't a fan.

I've had both companies mess up on things I've ordered, both made it right with no hassle.

I've seen Bell and FM both claim their products are better than each others. I'd say they are about equal in terms of slinging mud.

I think posting private email messages on a forum is bad form with out the other parties permission. And I wonder what axe you are attempting to grind here? If you like BEGI buy from them. If you think Jeremy is a dick complain to someone at FM.

 

Yeah, not trying to start a flamewar here or anything, just kinda surprised. Is FM enough bigger than Bell that they don't have to be nice to their customer base? Or are they enough bigger that they get a lot of tirekicking emails like mine and don't want to encourage it?

Here I am, vaguely willing to shell out $2K for the big hard parts, and BEGi says, "yes sir yes sir right away sir." and FM says "Buy the kit. It's on the website."

 

Yup.

miata.net = FM Fanboys
miataturbo.net = BEGI Fanboys

 

You should post this on M.net and see what kind of reaction you will get.

 

The thread would get deleted...

 

you dont pay over $200 a month to sponsor "power mods" for nothing!

 

I know it will get deleted,but at least some of the FM fanboys will see it,and that in itself is worth it.

 

I have BEGI in my phone soo..

 

They have very different mentalities. I know the Bell's personally and they go to great lengths to make business a personal affair. I would say that FM is about to be bigger shop wise than BEGi but BEGi (in most cases) actually makes the parts you buy. FM is a value added reseller of parts, very different models. I might add that I have met the Cardell's as well.

I like BEGi, I have purchased components from both companies. FM has never let me down with service or in providing quality parts (which came from BEGi and other suppliers.) So I have nothing "bad" to say about FM, I just like the folks at BEGi a little more.

Mark

 

I like FM turbo setups...particularly the ones made by BEGI.

 

I perfer ARC racing products like the Evo boys. They never fail me with their inspirational words.

 

To a point I agree. However, If I were to write something totally unprofessional or stupid, I would fully expect it to show up on a forum. That is just the nature of things today.
Stephanie