BEGi vs FM
11-29-2007, 01:53 PM
#1
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BEGi vs FM
Am I nuts or are the FM guys kinda rude?
Been emailing Stephanie with questions/options for turbo kits, and she always replies in a friendly tone, listing options ad nauseum, offering more help and options if needed.
FM, got some guy named Jeremy, who more-or-less bashes Bell, says their stuff is better, and I basically need to stop asking questions and order a full kit.
Been emailing Stephanie with questions/options for turbo kits, and she always replies in a friendly tone, listing options ad nauseum, offering more help and options if needed.
FM, got some guy named Jeremy, who more-or-less bashes Bell, says their stuff is better, and I basically need to stop asking questions and order a full kit.
deleted per jayc72
deleted per jayc72
Last edited by kyle242gt; 11-29-2007 at 02:58 PM.
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11-29-2007, 02:39 PM
#5
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me = need flexible lower radiator hose
me = see FM uses one on new kits.
FM = will sell me a $10 NAPA part for $20 and leave the label on it.
BEGi = will tell me to go buy same part at NAPA. Well, technically Corky wouldn't use a $10 universal radiator flex pipe as part of their turbo kit.....
me = see FM uses one on new kits.
FM = will sell me a $10 NAPA part for $20 and leave the label on it.
BEGi = will tell me to go buy same part at NAPA. Well, technically Corky wouldn't use a $10 universal radiator flex pipe as part of their turbo kit.....
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11-29-2007, 02:48 PM
#8
I did the same dance with FM too. Except their customer service told me to even get on the waiting list for their new kits, I would have to pay full price. (They had to date when the kits may ship) BEGI gave me a timespan and everything, you pay half up front, and the other half when your kit ships. The tech support is awesome. With the Xede you send your maps in to them and they tweak them. Every question I have had has been answered pretty much promptly.
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11-29-2007, 02:55 PM
#9
I've always found Jeremy to be dismissive and border line rude. Half the time via email he only answers about 1/2 my question ... keeping in mind I bought a link brand new from them. So I ain't a fan.
I've had both companies mess up on things I've ordered, both made it right with no hassle.
I've seen Bell and FM both claim their products are better than each others. I'd say they are about equal in terms of slinging mud.
I think posting private email messages on a forum is bad form with out the other parties permission. And I wonder what axe you are attempting to grind here? If you like BEGI buy from them. If you think Jeremy is a dick complain to someone at FM.
I've had both companies mess up on things I've ordered, both made it right with no hassle.
I've seen Bell and FM both claim their products are better than each others. I'd say they are about equal in terms of slinging mud.
I think posting private email messages on a forum is bad form with out the other parties permission. And I wonder what axe you are attempting to grind here? If you like BEGI buy from them. If you think Jeremy is a dick complain to someone at FM.
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11-29-2007, 02:57 PM
#10
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Yeah, not trying to start a flamewar here or anything, just kinda surprised. Is FM enough bigger than Bell that they don't have to be nice to their customer base? Or are they enough bigger that they get a lot of tirekicking emails like mine and don't want to encourage it?
Here I am, vaguely willing to shell out $2K for the big hard parts, and BEGi says, "yes sir yes sir right away sir." and FM says "Buy the kit. It's on the website."
Here I am, vaguely willing to shell out $2K for the big hard parts, and BEGi says, "yes sir yes sir right away sir." and FM says "Buy the kit. It's on the website."
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11-29-2007, 03:23 PM
#12
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Am I nuts or are the FM guys kinda rude?
Been emailing Stephanie with questions/options for turbo kits, and she always replies in a friendly tone, listing options ad nauseum, offering more help and options if needed.
FM, got some guy named Jeremy, who more-or-less bashes Bell, says their stuff is better, and I basically need to stop asking questions and order a full kit.
Been emailing Stephanie with questions/options for turbo kits, and she always replies in a friendly tone, listing options ad nauseum, offering more help and options if needed.
FM, got some guy named Jeremy, who more-or-less bashes Bell, says their stuff is better, and I basically need to stop asking questions and order a full kit.
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11-29-2007, 09:08 PM
#17
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Join Date: Mar 2006
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Yeah, not trying to start a flamewar here or anything, just kinda surprised. Is FM enough bigger than Bell that they don't have to be nice to their customer base? Or are they enough bigger that they get a lot of tirekicking emails like mine and don't want to encourage it?
Here I am, vaguely willing to shell out $2K for the big hard parts, and BEGi says, "yes sir yes sir right away sir." and FM says "Buy the kit. It's on the website."
Here I am, vaguely willing to shell out $2K for the big hard parts, and BEGi says, "yes sir yes sir right away sir." and FM says "Buy the kit. It's on the website."
I like BEGi, I have purchased components from both companies. FM has never let me down with service or in providing quality parts (which came from BEGi and other suppliers.) So I have nothing "bad" to say about FM, I just like the folks at BEGi a little more.
Mark
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11-30-2007, 10:57 AM
#20
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Join Date: Jun 2006
Location: Bell Tuning & Performance
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Stephanie
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