Zabac

iTrader: (39)

wow, FM joins and we find a new target...Shiv...lol
not that i care, i have little idea who he is and thats thanks to all the links in this thread

hustler

iTrader: (6)

I wish there were a sponsor forum, and sponsors could ONLY post there...aside from the DIY guys of course because as far as I know they've never talked **** about anyone.

spike

.....but Tom@FFS will always be the favorite target.

budget racer

iTrader: (1)

holy ****.......where have i been. this is my first time seeing this "debate". excellent reading.

did you know that when FM makes a mistake with your order they won't credit back your credit card, rather you have to wait several weeks for them to send you a check in the mail. i love paying credit card interest on somebody else's mistake!!!

MX5-4me

I didn't see that in their return policy..

http://www.flyinmiata.com/us/order.php

How about we get more details here? Your post is kind of vague..

Keith@FM

iTrader: (1)

That's not true. We'll credit your card, all you need to do is ask.

To be fair to Shiv, he never DNF'd at one of the SuperFour challenges. He was there with a lightly tuned EVO the first time and it survived just fine. He had some engine problems on the dyno before the second one and wasn't able to make it.

Ben

iTrader: (33)

You didn't credit mine; I got a check later. I was expecting it to go back to the card, so I'd have a 0 balance again. Instead I got to pay fees and interest. I was given no warning and no choice.

That was the first of three consecutive transactions that went poorly.

Keith@FM

iTrader: (1)

All you need to do is ask. The default is a check, yes. But if you want us to credit your card or to give you store credit, just say so.

MX5-4me

Might be a good idea to put that on the website.

budget racer

iTrader: (1)

Keith.....i did.......and FM didn't.
thank god Ben had the same problem.....i didn't feel like defending my comment.

jayc72

iTrader: (14)

Maybe spelling it out clearly in the return policy on the webpage would be a good idea, so that issues like Ben's don't happen.

Are we here to bitch or make it better?

Ben

iTrader: (33)

I shouldn't have to ask. If refund back to my payment source isn't your default, then I should be warned and asked. The only reason for you guys to cut a check is so you can sit on the interest for another 7 days. Receiving a check is a PITA, not just for the aforementioned credit card complication, but also because the bank held the check for another 7 days.

Jay, I think I have the right to bitch here, as the icing on the cake of a bad transaction was like $70 in extra fees for me.

Maybe FM can make it better for others in the future.

*PS If I paid originally with a check or cash, then I'd totally understand the refund by check policy.

*PSS I also paid my own return shipping, so I was more like $100 out of pocket total, for receiving broken product.

*PSSS if you issued a refund through your credit terminal, then you'd probably also get a refund on your imposed merchant's fees. That would definitely offset the cost of "losing" the interest + cost of postage + labor to cut the check.

Trent

iTrader: (11)

I think your office staff needs to have a quick meeting and revisit this policy. When someone pays with a credit card, they generally expect a refund to appear on the card.

At the very least, that should be spelled out in your return policy. Or have the office staff trained to ask the customer if they would prefer a credit card credit or a check.

That would totally eliminate that problem, and will solve a customer service issue that has effected at least two people in this very thread.

jayc72

iTrader: (14)

<started a new thread>

jayc72

iTrader: (14)

From what you've said in the past and now about the transaction on the Link, I agree you got fucked and FM should have made it right. Can't deny that. And you are correct, this is an opportunity to make it better in the future.

Stephanie Turner

Where did I post anything about this???

But, if you want the honesty truth, I was there. But then it would not surprise me that you do not remember. You did not speak to me at all. I spent all day at the track and saw everything that happened. I was standing next to Bill before your turn. I clearly heard Bill tell you something was not a good idea. But you went and did it anyway, and you ended up in the ditch. If that is racing...
Stephanie

Keith@FM

iTrader: (1)

Trent - the refund policy wording has been clarified on the website, and we're going to make sure that everyone here understands it. The only reason we won't give a credit card refund is if the original card is no longer valid.

Ben and budget racer, can you please contact me at keith@flyinmiata.com? We have a "we're sorry" present for you.

usd2bfst

You posted this earlier on this thread. Maybe you didn't know I show up here from time to time. I remember that you never introduced yourself when you arrived at FM- amongst the crowd of customers, someone else had to tell me who you were. I remember clearly that you were there at the track. You were in the pits however, and not driving.
There was no damage to the car. Just mud. Even if there was damage, as I said- that's racing.

I don't remember what was said. I don't have an EGO like some teenager. What I do have is a desire, when on track, to go faster than everyone else there (turbo 7 replicas not included) or go off trying. (When in my own car of course..) On that particular lap I went off because I spaced that I still had street pads in the car (HP+), and I cooked them off driving at the limit. Not to mention I was trail breaking. My *skill* kept me from flipping the car (if I would have went off sideways at 60+ instead of straightening out before I hit mud), it didn't *cause* the off. And if you want to talk about skills, my 1 and only recorded lap that day (2005) is the only real hot lap I have EVER had on that track in a Miata- compare that time to the fast laps of others in Miatas throughout the years who have tons of track time there.
http://www.flyinmiata.com/us/openhouse2004times.php
http://www.flyinmiata.com/us/openhouse2005times.php
*06 and 07 were reverse, so it's a different track.

I respectfully and professionally ask that you handle your business, let us handle our business, we can both take the best care of our customers that we can, and keep out of each others' business. I don't think that talking smack about something that has nothing to do with the topic at hand is appropriate.

And for you guys with bad return experiences- I'm really sorry about that. In the future, I bet if you let Keith, Bill, or myself mediate any problem returns between you and our return person (that is not our job and we often have no idea what happens), that the outcome might be better. It may be the difference between "by the book" and "let's see what we can do to keep you a happy customer". Otherwise what happened can happen and on a forum is the first we hear about it..

turbodog's dad

OK, I'll stay out of the pissing match between Jeremy and Stephanie and just address FM business.
Up front, let me say that we do/did have some confusion in our return policy. As Keith posted our default has been to issue a check. If the customer asked for a cc refund, he was supposed to be given a cc refund. I believe through miscommunication within our office some of our people may not have understood that. Either way, new policy is refunds are given in like funds. If you used a card, you get refunded on a card, unless it is no longer valid, in which case you will get a check. If you paid with check, refunded with check.
Ben, I spent quite awhile tonight going through the history of your ecu order disaster. Here is the way I read the notes:
On 2/26/07 we shipped you a used Link ecu.
Next note in order: "Customer told Jeremy the "02 input isn't working" so we'll retrieve the ECU, MAP sensor, chip and keypad for testing. Issued ARS label on order # 37997. Return to customer new or repaired parts at our cost. trc"
Received ecu back (at FM's shipping expense) 3/12/07
Gave to Jeremy to test 3/13 he determined the ecu was indeed defective and we contacted Ben with option of refund or buying a new one.
Next note:04/12/07--"issued ARS label on order # 37997 to retrieve serial link, boost control solenoid and keypad. Customer does not want to upgrade to a new unit and the used Link ECU is defective. Need to issue refund for products." I've run out of room, so will continue in next post.

soflarick

iTrader: (8)

This thread reminds me of the street gang fight in West Side Story.