Originally Posted by Stephanie Turner (Post 547956)

I am sorry, but I would have to say Alex has received good customer service from BEGi. He got answers to his e-mails. Even though his turbo was not technically still under warranty, I went to bat for him (even after the sour attitude) and secured a warranty for his turbo. He received plenty of help trouble shooting from us, to which he even acknowledged in a thread he posted here about it. However, warranty issues have to follow a proper procedure when dealing with other manufacturers. Not my rules, not Corky's rules. Industry standard policies.

The manufacturer knows that we posted "Warranty covered by Manufacturer" on the website. As Alex's turbo was purchased during that time, before things were "clearly stated", the manufacturer and I came to an agreement that they would warranty it, if it tested to be defective. However, they had to have the turbo in hand to test it and/or to warranty it. Alex refused to send it back. When I offered to trade parts to cover the cost of freight, he still refused. Corky and I have done what we feel is fair, right, and ALL that we can possibly do to help him. Without his cooperation, our hands are tied. I am sorry that his location overseas (to us) is an issue, however, I can't help that either. Sort of allowing him to dictate another company's warranty policy, we have done all we can to help him. If he decided to send the turbo back to us, we would still send it in for warranty testing, evaluation, and possible replacement. The "proverbial" ball is in his court.
Stephanie

Originally Posted by Braineack (Post 547979)

Mines still running, and everything I touch breaks...

Originally Posted by Stephanie Turner (Post 548021)

Some how the engine is still ok. (knocking on wood now). :eek5:
Stephanie

Originally Posted by Stephanie Turner (Post 548021)

... The numerous coil pack failures probably did not help. The coil pack failures have been out the wahzoo, some even accidental failures when testing parts...

Stephanie

Originally Posted by jayc72 (Post 548038)

This tread is full of win. I learned a new word today and intend to use it as much as possible.

twattery

Awesome.

Originally Posted by Braineack (Post 548043)

I always want to say tally-wager

Originally Posted by webby459 (Post 548032)

COPs.

Originally Posted by levnubhin (Post 547842)

You knowingly bought a turbo with a 15 day warranty. The turbo failed after the warranty had expired. Begi offered you a replacement at a discounted price. What's the problem?


Chinese turbo's are hit or miss and you should have known that before hand. I am on my second one that I got from ebay. The first one lasted 2 weeks, fortunately the place I got it from had a 30 day warranty and they replaced it without question and the replacement has been running strong for almost a year.

None of the parts Begi built failed on you, you chose to cheap out on the turbo and you fell into the miss category. It's sucks but that is the risk you took.

Originally Posted by Stephanie Turner (Post 548049)

Excellent! Unpack, inspect, and let me know if there are problems.
Stephanie

Originally Posted by hustler (Post 547829)

lots of Down's Syndrome in hurrrrr.

Originally Posted by hustler (Post 548054)

Stephanie,
My turbo is not longer puking smoke or blowing oil out the BOV with the restricter.

Thanks,
Mr. Universe

Originally Posted by thymer (Post 548058)

The way I read it the 15 day warranty was not communicated until after the sale was already completed. Sounds like he has a valid claim.

Originally Posted by Stephanie Turner (Post 547956)

Even though his turbo was not technically still under warranty, I went to bat for him (even after the sour attitude) and secured a warranty for his turbo. However, warranty issues have to follow a proper procedure when dealing with other manufacturers. Not my rules, not Corky's rules. Industry standard policies.

The manufacturer knows that we posted "Warranty covered by Manufacturer" on the website. As Alex's turbo was purchased during that time, before things were "clearly stated", the manufacturer and I came to an agreement that they would warranty it, if it tested to be defective. However, they had to have the turbo in hand to test it and/or to warranty it. Alex refused to send it back. When I offered to trade parts to cover the cost of freight, he still refused. Corky and I have done what we feel is fair, right, and ALL that we can possibly do to help him. Without his cooperation, our hands are tied. I am sorry that his location overseas (to us) is an issue, however, I can't help that either. Sort of allowing him to dictate another company's warranty policy, we have done all we can to help him. If he decided to send the turbo back to us, we would still send it in for warranty testing, evaluation, and possible replacement. The "proverbial" ball is in his court.
Stephanie

Originally Posted by webby459 (Post 548059)

Just to be clear on the approved method, if there are any issues should I: 1. call or email you to try to work it out or 2. come on here and bitch about it? :giggle:

Mr. Universe, Jr.