So I have a customer with cash in hand dying to put a turbokit on his NA, I suggested that he go the MK route. He has been in touch(roughly...) with MK and FM. Neither can A) provide reliable communication or B) supply a complete kit ready to go within a set timeframe(he said he would be happy to pay them if they could guarantee him to have parts in hand within 30 days...never got a reply). I understand we all lead busy lives...but after him spending 2 months trying to communicate with them and getting the run around he has come to me again to put together a kit. In looking the MK looks like the best bang for buck....likely cheaper than I could put the whole thing together for almost.

What to do?

 

I'm not aware of anyone having communication issues with me or wanting a setup within a specific time. Depending on what setup and parts you need I can have less then a week turn around time right now.

 

ExVi: interesting post history. I think that, By Definition; you are as clueless as the title of this thread.

 

PM'd

Sorry, you are right I do not post on here much. I originally created the account when I was trying to decide what to do about adding power to my track miata, and while I was building a turbo setup for one of my dad's street miata's. I have since changed track cars, and sadly my dad as he ages hasn't been able to get in and out of the miata's as well as he used to. We just sold the last one 2 months ago:( I do still help out with a few track ones, and a few street ones. Just trying to help my customer get his car where he wants it to be.

 

Good way to start helping your customer. Come in here with bad information and trash a vendor. We like this.

 

No bad information here, also my intent was never to trash anyone. Customer had wanted turbokit by august and couldnt get a phone call or email reply from Mk. He has been in touch off and on since, but hasn't been able to lock anything down or get a phone call when he was told he would. Trying to assist the 2 of them to get on the same page, at least that's my goal.

FM had random pieces on backorder every time he tried to order, they were the ones he was trying to get to commit to the 30 day timeframe.

I was a little surprised that nobody appeared to have an off the shelf kit assembled and ready, which is why I came here for assistance, since you guys are the de facto source.

 

Define "kit".

 

why are your customers sourcing parts, rather than yourself? this seems like a broken system and basically guarantees "telephone game" type communication error.

but yeah, slamming locals, especially with second hand info, is a bad way to start.

 

I have had several emails back and forth with the guy you are talking about. I am a one man shop who works out of my garage. I don't usually offer phone support due to not having the time and energy to do it. Especially when it needs to be after hours to fit the customers schedule. Usually I am off trying to do family things then. We tried to call this past weekend, but I didn't hear back from him with a time frame until it was to late in the day.

Holding inventory takes a good amount of space and capital. The miata market is not the largest, so it is hard to have niche product sitting on a shelf ready to go. Sometime's I have long lead times, other times I have 90% of most things ready to go. Right now I am ahead and probably have about a week turn around.

 

Just wanted to update that I have spoken with Lars a few times and we have everything all straightened out. Thanks for the assistance guys!