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Old 01-31-2011, 02:41 PM   #1
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Default Anyone else having issues contacting Bernie @ Stewart Development?

I have left him multiple emails, voicemails and a PM here and have not heard back from him.

I sent him some shocks for modification as part of the group buy and the last update I received was from December 11, 2010.

Anyone else having any issues?
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Old 01-31-2011, 02:47 PM   #2
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I sent him a message in Dec, haven't heard from him since.
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Old 01-31-2011, 06:57 PM   #3
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I left several voice messages over the past few months and haven't heard back from him ever.
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Old 01-31-2011, 07:55 PM   #4
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I ordered a set of shocks in December but told him I wasn't in a hurry due to weather. A couple weeks ago Bernie pm'd me and told me he was swamped with orders and had done 80 shocks that week. I think this is the busy season before racing begins.
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Old 01-31-2011, 10:54 PM   #5
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Well he said he was busy back when I got the email from him in December as well and that my setup would be top of his list to get done.

I understand that the shop might have gotten flooded with work but all I wanted was some type of update in regards to my order. Now I'm wondering if I will even see the shocks I sent in to be modified again.
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Old 02-01-2011, 02:26 PM   #6
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I got an email from Bernie on the 22nd of Jan, he has been quiet since then.
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Old 02-04-2011, 04:46 PM   #7
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I spoke with Bernie a couple of days ago. He's alive and well and buried in racing shocks he has to get out yesterday. He'll eventually dig himself out of the pile, but in the meantime responses to his non-racing customers are probably going to be very slow. I wouldn't worry about whether or not you'll get the shocks you sent him back, but the wait might be frustratingly long and communication sparse.
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Old 02-08-2011, 12:51 AM   #8
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Thank you for the reply.

Hard for me not to worry as I paid in full for the work to be done and shipped out my cores too. I was hoping to install the shocks during the Winter to avoid downtime in the Spring.
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Old 02-08-2011, 01:57 AM   #9
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I went through pretty much the same thing. Don't expect your shocks back in a hurry, but he'll get them to you. Eventually. His pace of communication can be quite frankly glacial and definitely frustrating, apparently as a result of welcoming street car business into a small race shop, but he is interested in getting your shocks to you to spec and in good shape, and he's friendly and helpful when you do manage to catch him. So just keep trying, I guess.
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Old 02-17-2011, 05:19 PM   #10
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Trying to get in touch as well about some test shocks I need to send him for an S2000.
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Old 02-17-2011, 07:51 PM   #11
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Old 02-23-2011, 01:08 PM   #12
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Quote:
Originally Posted by mc hammered View Post
Thank you for the reply.

Hard for me not to worry as I paid in full for the work to be done and shipped out my cores too. I was hoping to install the shocks during the Winter to avoid downtime in the Spring.
I did EXACTLY the same thing. I am really starting to regret having sent him my shocks. I know we'll be out from under the ice and snow in a couple of weeks and I really REALLY want to drive my Miata when that happens.

I'm really thinking about contacting my credit card company (I prepaid using PayPal, but the payment was from my credit card not from my checking account).

It really makes it much worse for me because he isn't answering email or the phone.
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Old 02-23-2011, 01:43 PM   #13
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Come on guys, ease up. It's one thing to bust my *****, but don't bust my ***** when I am busting my ***. I'm at the shop from 7am - 10pm.

You want the same time and quality that everyone else recieves dedicated to your shocks? Then it takes time. If I am building shocks and decide to answer the phone, I'm out at least an hour. I am the only person here. If you wanted a general rebuild, or something simple, you wouldn't have come to me.

Another thing. I find it rather screwed that the people complaining the most are the ones that either had issues with bent shafts, dented bodies, or special orders. If I start on your shocks and find an issue, that stops everything.

MC Hammered: Come on man. You sent a set of shocks for a BMW as part of the Miata group buy. Shocks I explained I haven't done and would need time to alter my set-up. On top of that, you had to send shocks twice due to the first ones being damaged.
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Originally Posted by cruizin54 View Post
I did EXACTLY the same thing. I am really starting to regret having sent him my shocks. I know we'll be out from under the ice and snow in a couple of weeks and I really REALLY want to drive my Miata when that happens.

I'm really thinking about contacting my credit card company (I prepaid using PayPal, but the payment was from my credit card not from my checking account).

It really makes it much worse for me because he isn't answering email or the phone.
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Old 02-23-2011, 02:41 PM   #14
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Bernie,

What's the best way to get in touch? I've got some Miata Bilsteins to send to you for shortening and revalve. Want to get your recomendations first and have some feel for turn around. I'm not in a hurry, just curious about a ballpark time frame and cost.

Casey / Cueball1
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Old 02-23-2011, 03:34 PM   #15
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Good work takes time. I havent regretted sending my shocks to Bernie and will again in the future.
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Old 02-24-2011, 04:49 PM   #16
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Quote:
Originally Posted by kenzo42 View Post
Good work takes time. I havent regretted sending my shocks to Bernie and will again in the future.
I know what you mean. I had my Miata with Bernie's shocks out between rain storms last week, and the first thing that came to my mind wasn't how nice the day was, or great it was to drive with my top down, it was, "DAMN, these are great shocks".
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Old 02-25-2011, 04:44 AM   #17
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Quote:
Originally Posted by Bernie S. View Post
Come on guys, ease up. It's one thing to bust my *****, but don't bust my ***** when I am busting my ***. I'm at the shop from 7am - 10pm.

You want the same time and quality that everyone else recieves dedicated to your shocks? Then it takes time. If I am building shocks and decide to answer the phone, I'm out at least an hour. I am the only person here. If you wanted a general rebuild, or something simple, you wouldn't have come to me.

Another thing. I find it rather screwed that the people complaining the most are the ones that either had issues with bent shafts, dented bodies, or special orders. If I start on your shocks and find an issue, that stops everything.

MC Hammered: Come on man. You sent a set of shocks for a BMW as part of the Miata group buy. Shocks I explained I haven't done and would need time to alter my set-up. On top of that, you had to send shocks twice due to the first ones being damaged.
I don't know how busy you are, if your shop caved in from all the snow or if a pile of shocks buried you alive.

I'm not complaining if it takes time to do the job, it was the lack of communication. I run a business too and know what it is like to be overloaded, but a quick "I'm swamped and it'll be a few weeks before I can do anything with your job" would have sufficed.

Anyhow, thanks for the reply and I'll look forward to when I get a shipping notice from you when the work is done.
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Old 02-25-2011, 08:46 AM   #18
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Quote:
Originally Posted by Bernie S. View Post
Come on guys, ease up. It's one thing to bust my *****, but don't bust my ***** when I am busting my ***. I'm at the shop from 7am - 10pm.

You want the same time and quality that everyone else recieves dedicated to your shocks? Then it takes time. If I am building shocks and decide to answer the phone, I'm out at least an hour. I am the only person here. If you wanted a general rebuild, or something simple, you wouldn't have come to me.

Another thing. I find it rather screwed that the people complaining the most are the ones that either had issues with bent shafts, dented bodies, or special orders. If I start on your shocks and find an issue, that stops everything.

MC Hammered: Come on man. You sent a set of shocks for a BMW as part of the Miata group buy. Shocks I explained I haven't done and would need time to alter my set-up. On top of that, you had to send shocks twice due to the first ones being damaged.
I dont think anyone is trying to "bust your *****", or really even give you a hard time.

Communication is key. Saying your busy and buried up to your neck in shocks due to the amount of work ahead of you is one thing. Not returning phone calls or something as simple as an email is another.

You obviously have a good rep and people look to you for your expertise on the matter, it would be a shame to tarnish that over a couple returned emails here and there.

Just my
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Old 02-25-2011, 02:01 PM   #19
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All it takes is an email. Bernie could do it by writing and sending out one email per week. Let us know where we are in the pipeline. If there are 100 sets of shocks ahead of us and Bernie can complete 4 sets done per day, we can figure out about when we can get them. Give us some kind of an order number (heck, it could just be our street address (with no town) and list them in order on the email. All he'd need to do each week is add the new orders to the bottom of the list and delete the orders that were shipped.

I also understand that racing teams with a lot of repeat business are VERY important and do get a priority. However, I think we deserve a periodic status. I was starting to wonder if he'd closed up shop.

Yes, I had a bent shaft. I had another shock to Bernie within 3 days. I talked to him at least 3 weeks ago and the conversation with him led me to believe he'd be able to get them done the following week.
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Old 02-25-2011, 06:10 PM   #20
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I can sympathize with Bernie. I have customers call who think that I can drop everything and do a $35 job for them today or tomorrow. I explain that my core customers keep me in business and they are first priority.
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