FM-FU......again.
01-29-2008, 07:06 PM
#41
I'm glad we were able to sort this out with budget racer. I made a mistake in my posting to Miata.net, I got the 1.6 and 1.8 backwards. It certainly wasn't a known problem, and it's a problem we'll be able to avoid from now on. budget racer did get personal apologies from both Bill and I and we expedited the shipping of the part, so he'll have it for Friday.
The rollbar problem appears to have been a communication problem between us and Hard Dog. We have the right address in our system, so I'm not sure if I can find out where the mistake was made. Every time something like this happens, we do try to track down the cause so we can prevent it from happening again.
I don't "track people down". Contrary to popular belief, we do have a few happy customers. They'll often let me know if FM is getting abused somewhere.
I do enjoy the conspiracy theories, though. We keep a database of miataturbo.net members so we can give them crappy service? That would be a lot more difficult than trying to provide good service to everyone. So we go with the latter. It's a shame that we make mistakes once in a while, but it gives you all something to complain about
The rollbar problem appears to have been a communication problem between us and Hard Dog. We have the right address in our system, so I'm not sure if I can find out where the mistake was made. Every time something like this happens, we do try to track down the cause so we can prevent it from happening again.
I don't "track people down". Contrary to popular belief, we do have a few happy customers. They'll often let me know if FM is getting abused somewhere.
I do enjoy the conspiracy theories, though. We keep a database of miataturbo.net members so we can give them crappy service? That would be a lot more difficult than trying to provide good service to everyone. So we go with the latter. It's a shame that we make mistakes once in a while, but it gives you all something to complain about
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02-01-2008, 07:33 PM
#49
Oh, great.
The cat left here with 3-day shipping on Tuesday, just like we promised. Guaranteed delivery by close of business Friday. And UPS didn't get it there. Fan-bloody-tastic. Thanks for that, UPS. We get the credit for the screwup.
budget racer, you can track the package through our website using the order number. I've emailed the tracking info to you in case you don't have it on file. The cat is about 40 miles from your home right now but UPS isn't going to deliver it until Monday.
Can I make a request to all of our customers? If there's a problem with a shipment from us, please let us know directly. We have email and toll-free phone lines to make it as easy as possible. We can't fix problems we don't know about.
Not that we can fix this one anyhow, UPS is pretty inflexible.
elesjuan, your gif caused a fair amount of entertainment around the office. I'm glad we're not the subject!
budget racer, you can track the package through our website using the order number. I've emailed the tracking info to you in case you don't have it on file. The cat is about 40 miles from your home right now but UPS isn't going to deliver it until Monday.
Can I make a request to all of our customers? If there's a problem with a shipment from us, please let us know directly. We have email and toll-free phone lines to make it as easy as possible. We can't fix problems we don't know about.
Not that we can fix this one anyhow, UPS is pretty inflexible.
elesjuan, your gif caused a fair amount of entertainment around the office. I'm glad we're not the subject!
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02-01-2008, 08:48 PM
#50
Boost Czar
iTrader: (62)
Join Date: May 2005
Location: Chantilly, VA
Posts: 79,493
Total Cats: 4,080
Keith, you and FM at least know what you're talking about when it comes to miatas. The day you try to argue that a duck is a chicken, and you'll be animated within ten minutes.
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02-01-2008, 08:51 PM
#51
Supporting Vendor
iTrader: (33)
Join Date: Jul 2006
Location: atlanta-ish
Posts: 12,659
Total Cats: 134
If UPS missed the delivery, you can call up their 800 number and ask to speak to a manager. They can delivery Saturday AM. They use independent contractors to do it, so you may get a little friction at first, but they WILL agree to do it at their expense.
Also sometimes, you can get a driver to swing back by on a weekday evening. They're typically willing to do it because they get overtime. Though I could see someone not wanting to work late on Friday.
Also sometimes, you can get a driver to swing back by on a weekday evening. They're typically willing to do it because they get overtime. Though I could see someone not wanting to work late on Friday.
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02-01-2008, 09:21 PM
#52
Senior Member
Join Date: Mar 2006
Posts: 1,380
Total Cats: 2
You missed Tom telling his customers that E85 would have the same latent cooling using "E-Cool" as gasoline because it's only 15% ethanol.
Mark
PS - I want to add that I have purchased 1000's of dollars in stuff from FM, and they always went the extra mile for service. So despite being "anti-FM" as I am often told I am, I wanted to add that just for clarity.
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