Yes, send it back so that BEGi has both your money and the part. You should feel totally comfortable that you will receive excellent communication, prompt service, and all promises will be kept.

 

 

@Braineack - The thread is a review of a product I received from BEGi. It outlines the substandard quality of the intake manifold I paid for in earnest trust. All the required information was communicated to them in order to produce the item. And yet they sent me an incomplete, insufficient, dismal, incompatible and ugly commodity. It is so bad, you want to avoid looking at it. Mind you, this is from a business that uses the slogan, "Performance Innovation Reliability™", on their website.
Now after many attempts to open their eyes and see what a disastrous thing they have done.. and giving them a way to get back some respect, they refuse. They are untrustworthy, and absolutely unqualified. I will not give them any more of my time or money. But if you don't understand this thread, send me a Reverant/Braineack Megasquirt and I promise to pay you after I get. You can trust me!!

 

You have an expensive paperweight if you don't send it back.

I'm sure they want the old one to measure the location of items you said were off by x amount.

I'd have told you to go pound sand up your *** after the second time you snubbed an offer to fix the situation and bad-mouthed me in public, but that's just me.

 

I'd send it back and get a refund, or send it back and get a replacement. If I was BEGI I'd just tell you send it in for a refund and be done.

 

that's not how it works. I'd ask you to send yours back first, I'd either repair it or build you a new one. I once sent my personal MS out to someone that was having issues and I was incredibly stupid and lucky as hell he sent the other back.

I have no protections against you just taking both. You can always still request a chargeback on your CC. If you send it back and request a refund, I have no doubts BEGi will honor it. If they don't you'll sit around online all day posting about it until they do something about it. What can BEGi do to recover back their resources? Nothing. What stops you from getting the new IM from them and then still going out and selling the old one on eBay? Nothing.

Yeah, they messed up, it sucks, and its frustrating and I'm not making it any better -- but they offered resolution. You're seriously being an overdramatic little baby that no one gives a **** about.



and FWIW I have no relations with Reverant.

 

Business relations that is....i've seen the vids.

 

yeah. sorry I wasn't clear. sexual, yes; business, no.

 

Yes, It seems we are at an impasse. He has installed the manifold and does not want to remove it. Matt was offered a brand new manifold to replace the other one. He was promised a completely new manifold no less than 5 times and by two different people. Yes, he was told he could make some changes to it within reason. Here is what I emailed him:
"Matt,
That is fine. We are happy to do that. Within reason, though. We will not make major changes to runner length, dimensions, air horns, etc. We won’t change anything that compromises the power adding design of the manifold. However, if you need a bracket moved here, a different bung, flange at a different angle, flange moved forward (only a little bit) – we can do that. Send me a drawing of what you want done. Or, take a photo of the intake manifold and label/add/change dimensions on it on the computer.
Thanks,
Stephanie"

As I further explained to him, I will refuse design changes that are not proven to make power. Just because we CAN make it one way does not mean we SHOULD. The customer is paying for a part that is proven to add power. Most suggestions of changes we get have all been proven to not work, i.e. bent runners, D shaped plenum, longer runner between TB and plenum. There are also other factors to take into consideration such as fitment and hood clearance. Matt asked for longer runners, bent runners, and to move the TB closer to the radiator. In this case, the runners could be extended 0.5" but any more and it will be even more difficult to install. The bent runners will crack and moving the TB forward will hit the hood. We will not send him something we know will not work.

As for why we need the manifold back, Corky needs it back to get dimensions off of it to ensure the new manifold does not have the same faults. When Matt refused to send it back, Corky asked him for the specific dimensions he needed. He did not send those either only replied with "I don't understand, does he know how to make one?" Of course he knows how to make one, he just does not want to make the same mistake twice.

Since we lack the information necessary to send Matt what he wants, we can only honor our original offer of sending the correct flange and paying for it to be welded on locally.
Stephanie

 

This.

I would cancel my relationship with op if I were corky.

 

send back the original, get refund. move on
why even drag this out any longer?
if they don't refund your money you have a really simple and really easy chargeback or small claims court case

 

Corky, I knew I recognized your name from somewhere "Maximum Boost" Good read.

I am not gonna sit here and tell you how to run your business but your responses are frightening at best.

OP its simple send your old begi intake manifold back and either

A: ask for a refund
or
B: Have them make a new IM to their spec but make sure its not defective like the first one you received

Every business should have the oppertunity to fix something, if that will happen is undecided until you choose one of the only options that are available.
I hope both begi and the OP get it worked out.

OP: I know its hard to trust someone or company but there are rules to play by. It sucks they you got a defective product.

CORKY: I know it is infuriating to see someone talk bad about your work and business. Taking it on the chin is tough but we've all been there. Now its time time for you to really show what kind of business and person you are based on how you are gonna handle this scenario.

Hope all goes well for both.

 

All is well that ends well. But, it did not happen this time.

I was actually looking forward to making the thing, they're fun to build. I was surely expecting the gentlemen to sumit a note to this thread that I made a splendid piece and it fit his required dimensional changes and he loved it.

Ain't gonna happen.

Not only did he refuse to send the original back, he refused to give me any dimensions. I yielded on the need to send the original back first, just send the dims requested and I'd get on with making the replacement.

His answer was not quite what I either wanted or expected: "no, and do not communicate with me again, Stephanie has taken care of me."

Corky

 

Just curious -- are we supposed to feel unsympathetic toward your customer, or surprised that you and Stephanie aren't on the same page? Not sure what your intended effect was.

 

How did she take care of him?

 

At least there's one type of happy ending in this thread.

 

Hahahahahahahahahahahahahahahajahahajahahahahahaha

 

i dont understand y u just didnt write

((ha18(ja))ha2)ja)ha6

 

I don't know why you didn't spell out your words.