My Begi S5 Turbo Kit
 

As a noob and with limited mechanical/technical knowledge, I decided to go with a Kit option. I have a 2002 NB with 65K on it.
I went a little crazy with my purchase. I bought the S5 kit from Begi. I also bought the Clutch/flywheel, the big brake kit and the reinforcement rails from Flyin' miata. So far, I had installed the clutch/flywheel and I kept everything off the car waiting for the turbo kit. The 'big box' arrived and I started going through the instructions and components. Some things were listed as backordered, but, unfortunately, all the other little bags that came with the kit do not match the instructions :vash: . Since Stephanie has been responsive to my emails and questions, I have sent her an email describing the issue and I will keep everyone updated on how things progress. In the mean time, I have attached a few photos of the prep work, if anyone is interested. At the point the pics were taken, I had not removed the water inlet valve under the exhaust manifold. I removed the PWS pump as instructed in the new version of the instructions, version 1.4. Stephanie had emailed me an earlier version that did not ask for it to be removed... version 1.1. Anyone notice the repaired dipstick? It broke while I was putting the bellhousing back into position and rocking the engine/bellhousing apparently too much :bang:
I have a question about rust... my car was in Chicago when I bought it and there is quite a bit of rusted parts on the bottom of the car, like the parts of the steering mechanism, A arms...etc. When I removed the plastic undercarriage cover, at least 5 screws sheared off because of rust despite the penetrant that I used. I I don't want to take everything apart because I would have to just get EVERYTHING off, treat the rust, then put it back together. That would mean I won't drive my car for the next year (too little time to work on the car)... I bought the car as a project and I have another car that I can drive, but I like driving more than working on it. Suggestions?:dunno:

Update on the install progress
 

I started working on the installation. So far, I have one part of the coolant re-route done, the PWS cooler installed, the heater hose re-routed and heat wrap done... I included some pictures. My poor repair of the dipstick did not hold up, as you can see. I'm hoping to get more things done this weekend.

I wouldn't even replace the dipstick, It will melt or break anyway. The funny thing is, I just broke a new one yesterday. I forgot to take it out while working on the car.

I'm going to look into a meltal replacement if they have one.

Good luck on the build. Some of those parts with rust. I would just hit them with a wire brush and spray them rust kill black or silver etc. LOL

wow there is a serious amount of rust and corrosion there. If it was me I'd just try to clean up what I could in the engine bay before the turbo goes in, it will be easier to work in there without it. A die grinder with a flap wheel and scotchbrite disks will be your friend.

Your pics/build do a good job of illustrating the advantages of going with a kit. I agree with the brush and POR (paint over rust) paint. There's several different kinds of abrasive brush wheels you can use on grinders/drills to speed the clean up. But I'd definitely do it while things are apart.

Thanks guys for the suggestions. Today I tried to get some of the rust taken care of. I should have brushed things more, but I just sprayed the rust stopper stuff (black and gray). I have been waiting on more parts to come. Yesterday I finished tapping the sump and put in the adapter for the oil return line. I also temporarily installed the intercooler with the old tow hook bolts, the new ones are not here yet. I need to get a few more pictures tomorrow possibly and post them.

Looking pretty good. Could you describe your experience taping the oil pan? How did you flush it after taping?

Tapping oil sump
 

Thanks. I guess the tap was not very difficult. I did not have a drill large enough for the big drill bit so I borrowed one. I did things slowly and I used grease on several occasions on the drill bits and on the tap, stopping, cleaning it off, putting more grease. There were a lot of shavings but the grease did a good job in picking up the critical pieces. After drilling, which was not entirely straight, I used the tap. The tap is tapered, so when you start, if you are a bit off a straight line, just keep working on making it straight with every turn. By the end of the tap, everything was straight. I used grease on the tap to pick up shavings. The oil will come out of course when you do the drilling and tapping which helps with the shavings. I made the mistake of draining my oil before starting the installation, but I filled it with new oil (only to waste again) before doing the tap. I installed the adapter without issues, but I didn't screw it in too fast, because even with the threaded hole, it still wanted to move from horizontal. I did not know how much to tighten, so I tightened to my comfort level. I was worried about the thinkness of the sump wall - thin soft metal :eek3:. So, after I installed that, I hand tightened the hose and per the instructions, I took the oil drain plug out, let the oil drain out. I routed the braided hose up through the engine compartment, put a funnel in it, and poured about 30 oz of mineral spirits into the funnel. That pushes any remaining shavings towards the drain plug area. After I put the oil in a different container , I found shavings in the original drain pan I used, so it definitely worked out well. I think the hole, after all was said and done, is straigh, but lower than the picture in the manual, but I think it will be fine. When oil starts leaking out of it, I will have to deal with it :confused:. I will get some pictures later to show the position.

I'd switch that splice in the upper radiator hose to the lower radiator hose. I don't know how cold it gets in MO but in 50F whether here I was having my CLTs drop to 150F on the highway, with a stock radiator. Switched the splice to the bottom hose today and the temps stay between 187F and 196F right where I want them.

It does get cold here. Tonight it will hit 28 degrees. Thanks for the suggestion. I will ask Stephanie if they had dealt with this issue on my system. Some parts of my system are on back order and the lower coolant re-route parts are on that list. I kind of mocked it up with the old coolant hose and the solid metal tube they provided, so I don't impinge on that with other parts of the install while waiting for the parts.

If you find the metal replacement option, let me know. Thanks.:)

I asked Stephanie about this and here is the answer that I received: "The coolant temps will be less period. The important thing to remember is to use anti-freeze in the winter and water in the summer. As long as your car reaches operating temp before you turn it off, it is ok."

So, I will try that and if I need to, the switch is not complicated since both tubes have a metal portion that I can interchange.

More Pictures - Now I wait for backorder
 

Here are some updated pictures. I did not have any time to post them yesterday. At this point, I cannot proceed with anything else, because I have to get the rest of the order to move on.
You can see in the pictures I tried to use that paint over rust stuff on the engine, not the best job in the world, with the little lighting I had. I also took a couple of pictures of the sump connection, the oil supply line and the intercooler, which is temporarily held in with the old bolts from the tow hooks. The EGR tube is removed and a metal piece is used to close the hole (last picture). I mocked up the lower radiator hose re-route for now, waiting on those parts too!
It's getting colder out in the garage, and I wanted to get more done before winter temperatures hit :vash:, but it's not in my hands.

do they salt the roads like mofo's in chicago or something?!?!?
My car is from ontario and i feel they do it a lot, but never seen an engine block quite like that. but i agree with the POR-15 comment, that is great stuff.

I lived in Chicago for 3 years (I didn't own this car at the time) and yes, they do. I also think the previous owner had it sitting a lot of the time, so the rust took hold well. I have been trying to spray everything with POR wherever I can.
I haven't posted anything new because the parts are not in. I have been sending emails to Stephanie, and she tells me she expects them in a few days, I don't get anything, send another email, get the same promise...etc. Just a run around. From what I read, their system is better, but I wish their delivery was better. I have been waiting almost 3 months! It's ridiculous. Unforturnately, I can't go back and change my mind now :vash:

I found one, here is the link:
Mazda Miata Parts & Accessories at MiataMania.com
It's "Chrome" :)

New Pictures
 

I have been waiting on parts from Begi for quite a while and I finally got some more things, but still, far from receiving the whole order... 4 months later! :mad: Anyway, I installed the injectors a few days ago, put back the intake today, and installed the exhaust manifold and loosely connected the turbo. The manifold holes of course did not line up, so I had to widen on the of the holes slightly. I had problems with the turbo placement because the turbo would not go on without taking the studs on the exhaust manifold off first and leaving only one of the lower ones. Then I found that the turbo hit the shelf next to it, so I trimmed the shelf with a Dremel. :vash: I put on the turbo, then re-threaded the studs with the two nut method, through the holes in the turbo - pain the ass of course. Next came the down pipe to Cat and guess what, another glitch. :bang: The angle between the downpipe and the cat was off, the flange holes did not line up with the studs, and the holes in the down pipe flange were too small for the studs. I took out the studs from the Cat, tried different fasteners, just in case they were bent, but the discrepancy is so large, it is definitely not from the Cat. I sent an email to Stephanie, hopefully she can get this stuff resolved... I cannot believe this project is taking so long, let alone the amount of time it took to get the stuff in and now, it does not even fit :vash:. I will post any new updates as they occur.

What size turbo are you running? I've got a feeling I'm gonna have very similar problem with my manifold and turbo. I may use regular bolts instead of studs.

Man, those glitches kind of worry me. I had always heard that the BEGi kits were always pretty problem free. Maybe you just got a bad batch of stuff. Sucks having to wait on stuff doesnt it?

All of that rust makes me sad. Im glad I am in the south with no salt. I have a 65 year old tractor that had less than half of the rust that your 6 year old car has (before I restored it). Didnt know salt did that much damage, that fast.

Good luck on the rest of your build. Keep us updated, Im curious to see the results, and how the problems get resolved.

thank god I have a leaky front crank seal, keeping everything well lubricated and rust free. that rust makes me shiver. nasty.

why are you tapping into the brake booster line? and what is that thing you mounted below the bumper? sorry if these are obvious answers, I don't know much about BEGI kits.

Pretty sure thats the power steering cooler.

doesh it look like a lightshaber? if sho then thatsh what it ish

Take a tire wrench and (don't kink the hose, but move it over some) it will be fine. Where you ground, that looks good. People usually cut 2 slits there and bend a length of that down. See fm turbo instal instructions. But what you did looks good.

The exhaust sets on rubber flex hangers. Have a buddy help you move it some, or take it down ( or un hook the front ones). have a friend help hold it up, bolt it up, and re hang it.

Looks like you are doing a good job. These situations always take some improvising.

Hope this helps.

GOOD LUCK!

Seems your the closest member to me :bang:

Thanks for the encouragement. I just could not find anything about the shelf adjustment in the Begi instructions.
On the exhaust, it's not just the angle that's the problem. Even when I can move them as close as possible, the holes don't line up at all. I mean at least a 1/2 to 1 inch difference. If I try to grind that, I will be opening the hole up to the outside of the flange on at least one side of the down pipe.

It's the signal source fitting: Here is part of the instructions on the Begi Kit:
Signal Source Fitting:
"The signal source fitting (p/n 30016B) is placed into the hose that
leads to the brake vacuum assist unit." I don't really know why but I can follow instructions :noob: or at least I try.

The turbo is GT2860.
The studs were not bad, I just wish they had a better way of putting the turbo on, or at least, saved me time by saying you should do it like that in the instructions, but again, like the rest of these instructions, no mention of this problem!

Waiting is the worst part, and I usually get promises that things are going to get shipped, but have to keep pushing to get them shipped. The whole process has been a pain in the ass. I thought I was saving myself a lot of hassle by getting a "Kit" but it's more work to keep following up and checking email and tracking orders, and emailing when stuff goes wrong.... With my busy schedule, I just wanted to put the spare time I have into putting things together, not having fix the manufacturer's issues! Anyway, I still don't have everything, and I probably won't have everything into the beginning of the new year. I just hope I can finish by 2011!! :vash:

Yes, it is. One of the easier things to install on this kit :)

It sounds like the exhaust needs a smaller flange. A muffler shop should be able to do that cheap. Just get one bolt in the flange, and drive it to one. I wouldn't jack with the down pipe.

My cousin ran into this on his del sol with the greddy kit. The muffler shop fixed it quick with a flex joint and another flange. I think it cost him $50.00. But we always find the Redneck & mexican shops. And use CasH. LOL
you can get that fixed in less than a 1hr, and they will bolt it up. Cheap!

Man you are almost finished. I can't belive you haven't already recieved the parts.
Good Luck!

I had to send out the downpipe yesterday. They had sent the wrong one :mad: with the wrong flange. Stephanie said she should have a turn around time of one day and send it back. I am hoping I will receive it back before the holidays... but as with everything else, I'm not counting on it. I will be travelling through the holidays anyway, so no time to work on the car...

pretty typical..........

lol

Most of my stuff fit better than yours, but the fitment issues were minor. Considering I have a 99 motor in a 91, I expected this.

I'd still like to know why you get the big turbo inlet, and they chopped off my inlet and added a 2" to it. They gave me an intake pipe thats bigger on the air filter side than the turbo side.

If I had to do this again (which I might for the daily), I'm just going to drop my car off at the shop and tell them to call me when its done.

To bad they dont cross ship. Stupid on their part.

As for the downpipe, I knew it was the wrong one soon as I saw the picture. I am an expert in wrong downpipes, I had 3 of them before I got the right one.

So, December 17th is when I sent out the downpipe. Guess what... I still don't have it back. Of course all the excuses in the world come out... they don't have the right wastegate, they needed the exhaust manifold back too... I am so tired of this shit. I wish I knew more about doing this, I would have went the DIY route and dealt with my own issues instead of somebody else's excuses.

I can only imagine. That's gotta suck. I've done turbo'd mine. I can tell you that it was very frustrating during various parts of the build where I had to redo things several times to get it right. I spent 3 hours making ONE PIPE that I ended up junking and having to redo it because I just couldn't make it work. Anyways, I hope you get it all finished eventually. Boost is awesome. :)

Thanks for the encouragement. Stephanie sent an email today, they are waiting on a dummy WG so they can finish the DP. I am hoping before the end of the month, but I doubt it...

Sorry to hear you're having so much trouble. I'm almost ready to plunk down the cash for a Begi-S myself, but this is yet another bad experience that is making me wonder if I shouldn't take another look at FM. I too just want something to bolt up and then I plan on making additions as time/money becomes available.

Another update - So, yesterday - mind you this is weeks after I had sent my DP back, I get a voicemail and an e-mail about a 'snag'. I guess they did not figure out they needed a turbo housing to fix the DP! So, I had to unbolt that (studs also to get it out), take it to UPS and ship it back. This is after they had to wait for Tial to send a dummy wastegate for the mock up. So, the WG gets there, then they figure out they don't a damn turbo.... I cannot believe a company that makes turbo kits for a living does not have turbos and wastegates on hand, in stock ALWAYS. Very poor business policies. I guess one of their employees left to do his military training, no one can figure out what the hell he was working on... No structure for employees, no regard for clients... It's bullshit. Stephanie had to apologize profusely. I know it is just a poor management system in place... I run a business that is the backbone of any successful company... PERIOD. So, I don't know what to tell you about FM versus Begi... but so far, this is my experience... It sucks.

Yeah, that's terrible. I hate bullshit like that. They should seriously have those parts on hand. And if they needed them, they sure as hell shoulda got you to send them all in at once.

WOW.... Just wow.

If I were you I would pack all the shit up and send it back, ask for a refund. Maybe if enough people start man'ing up to them, they will get their shit straight.

Go buy the stuff from FM instead, at least they include extra shit you dont order, unlike begi that doesnt include what you do.

Thats great when one person is like the key stone that holds it all together.:rolleyes:

You started this thread on October 19 and already had part of your order in hand at that point. I assume that means you originally ordered this kit in early October? Damn, It will be February on Sunday! Did they bill your credit card in October?

I would be livid if I had paid that much for something that long ago and still had only a handful of promises. Yet you are stuck. You want it bad enough not to cancel the order so they've got you over a barrel.

Weak.

[QUOTE=Saml01;360803]WOW.... Just wow.

If I were you I would pack all the shit up and send it back, ask for a refund. Maybe if enough people start man'ing up to them, they will get their shit straight. QUOTE]

The problem with that is half the crap is already on my car and if I send it back I need to deal with getting my car back to normal or adapting the changes to another kit... I'm pretty stuck at this point.:vash:

Actually, the order was 9/30!! Yes, they charged the majority of it early october. Yes, the whole experience has been a damn nightmare and I am livid, but I want this transaction finished so I can move on. I'm sharing this nightmare with everyone so you can see the crap this company does to their clients. I cannot fix my situation but I hope I can help others 'see the light'... shitty customer service is made up for by a good product.

Good luck to you, brother. I'm looking forward to hearing about you driving a boosted car about the time of the Spring thaw. If you get the parts, do you think you'll get it together by then?

HOLY CRAP!!!!!!!!!!!!!!!!!!!

BEGi really needs to come in here for some explaining.....

This site is filled with nothing but BEGi love and praise, and its ridiculous how completely opposite your experience is. WOW

I hope so. I may not have it tuned completely, but I am hoping I will get it done before March.

That's a good idea. I would love an explanation besides all of the excuses and delays. I am very frustrated by I have to say that Stephanie has been very good about replying to emails... even though most of the replies were more delays. I know she has figured out how bad the situation is because she was very apologetic about this last screw up with not even having a turbo housing to fit the DP.

Wow, just wow....where's all the BEGi nut-swingers now?

that is EXACTLY what I'm thinking. you mention anything bad about BEGi in any thread and you will probably get flamed to shit.

here is an obvious fuck up of theirs, and this thread has next to no posts questioning why the FUCK they sucked so badly with this particular kit.

If I paid the money they charge for their setups (to most its fair, to me still WAYYYY overpriced for my liking) I would be so fucking pissed Id plaster this thread all over the net.

Sorry, no offense to BEGi, but for a company that is basically worshiped on this site I think they need to step it up a little bit. This is not the only thread like this, there are many others that either had to wait a long ass time or send stuff back due to being made incorrectly.

Add me to the list of people who ended up not liking the service at Begi. I bought (or tried to anyway) a cast mani for my 1.8 through a vendor who deals with Begi on a regular basis. Over the next 75 days of waiting, it was always supposed to ship out "next week".
Gentle prodding produced a backlash from Corky saying we "ruffled feathers" with Stephanie and Mary and buy elsewhere.
I did!

Reading the forums last year led me to believe that Begi was the way to go. Sure the prices were higher but usually with higher prices comes better service, so I don't mind paying more for better service. It didn't happen for me with this company.
If you have your heart set on Begi, put in a hell of a lead time for your order.

I ended up buying an HKS manifold from an e-bay vendor and even though the auto reply said the owner was on vacation in another country for 2 weeks, he contacted me and got me a manifold within 3 days! Now that is service!!

Dude, take all your shit off the car and send it back.

The changes you made are superficial and can be adapted to the FM kit or a DIY kit.

Send it all back.

I am hoping this is the last problem. If I take everything off, I will have to wait even longer for another kit, or start all over trying to get a DIY set up together with little or no research... I'm a noob, remember? So, this would be like starting a 100 mile drive, stopping at 90 miles and turning around... at least for me.

I would give them an ultimatum. If they dont get everything out to you by xxx you take it all off and send it back for a refund. then just go with FM

You wont wait as long as you think you will.

You can get a DIY set up spec'd out and ordered in a day or two, the rest is just waiting for them to come in, which will be as fast as shipping.

You can also call FM and ask how long the lead time will be if you order a kit now.

Yeah, I was hesitant to say anything like this, but I agree. You have to draw a line somewhere. This has clearly gotten out of hand. Though you may not want to now, starting over with a FM kit would probably be easier and faster in the long run than continuing with what you have. Bullshit gets old fast.

Yes, We totally, and 100% messed up this downpipe. My fabricator made a 94-97 downpipe instead of a '99. There is no questions about it. I did not have you send back the turbo, downpipe and WG originally, because we had a manifold here already and Corky and Justin assured me we had a turbine housing here that we could use. Unfortunately, Corky was incorrect and that necessitated the need for the turbo return. I cannot apologize enough for this screw up.

As for the WG, I am so sorry Tial screwed up and sent me the wrong part. I am sorry they cannot read plain English of "WG38". Another delay beyond my control. But frustrating and irritating, none the less. I occasionally stock WG's, but not often. There are customizing options on those as well. I sent the last one out to this customer and had not ordered a replacement yet because I do not have another S5 kit on order.

Why don't we stock your turbo? It is a highly modified, custom piece. GT2860's w/ T3 flanges and external waste gates are not your average miata turbo. ATP had to custom build it for us. I can't stock this turbo as I will probably never sell another one like it again.

All S5 kits are a one off, custom deal. That takes much longer to build than the standard BEGI-S and S1-3 parts. We build two or three of these kits a year. We build custom parts all the time, but it will take longer to get it done. We stock almost all other parts EXCEPT the S5 stuff. Too many turbo options, too many downpipe configurations, too many intercooler sizes, etc.. There is nothing simple about a S5 system and there are not two out there that are the same.

I can guarantee you there is no other miata turbo seller out that can put together the kit with his specs and ship it out, especially FM. It is simply not possible.

Has this taken to long to do? Of coarse. Do I like that it has taken this long, of coarse not. We are doing the best we can to rectify the situation. Overnight shipping of parts is least that we can do so that he can finish the project. The turbo finally arrived today, a day late thanks to the UPS store. There seem to have been several things that happened with this kit beyond our, or the customers, control. Don't get me wrong, it sucks. Some things we could have controlled though. I should have had the customer send back the turbo to begin with. That is entirely my fault.

My e-mails may have contained excuses or reasons for more delays, but what would you rather I do? Lie about it? Ignore you? That would not get either of us anywhere. I would show "no regard for my customers" as you put it, if I was not honest about it. You might not like what I have to say (Hell - I hate being the person to pass along bad news) but I will tell what I know.

The bottom line still remains, BEGI royally screwed up his downpipe and getting all the original parts back to fix it. For that we have apologized profusely, and will continue to make this the first priority until it is fixed or completed.
Stephanie

Now, I have no way of knowing if you were my dealers' customer, or my dealer. However, I never spoke to the dealers' customer, only with the dealer. So if you were the one doing the "Gentle prodding", think again! It was anything BUT! If you are the dealers' customer, I am sorry you had to deal with that person because he is truly a snake. We very rarely tell a customer to go elsewhere or cancel an order. In fact, I can think of three in the last 10 years. You (or my dealer who is no longer so), one person two weeks ago, and someone who called me "you f**king white people" (insinuating I was a racist), publicly.

But false accusations and outright lies do not get you far around here. I am sorry, but if someone is going to out right lie to us, accuse of things we did not do, change the parts ordered then blame me for the delay (before the products are even shipped!), we will refuse to do business with you. I think most sane people would.

This dealer has been cut off after doing business with him and putting up with his foul attitude for 4 years. So it's not like he pissed us of once and it was "off with his head". This was FOUR years of dealing with someone who was verbally abusive and I had had enough. I am sorry if you were caught in the middle of the 'straw that broke the camels back'. You just happened to be the first miata part he ordered from us. Until then he was an FMU dealer. If Gerhard chooses to continue doing business with him, that is his choice.

That said, It takes a hell of alot to piss off myself, Mary AND Corky - all three of us at the same time! Everyone knows Corky would say "go make a pitcher of margaritas and chill out".
Stephanie

I appreciated the emails and the updates, but it was and still is very frustrating. When we initially made contact and discussed this kit, I thought it would take 2 months to get everything sent to me. I was OK with that. But you can see my point now... 4 months later and my car is still on jack stands.
I am not bashing your product or you personally, I am just reporting my experience other miata owners who may be thinking about getting a kit like I did. Yes, I believe more regard should have been given to my time and the money I invested in this project. For example, the Xede took until the middle of December to come in, 3 months after the order was placed. The harness was even 3 or 4 weeks later. I just think that having some control over suppliers results in more predictable results and happier clients. Suppliers need your business like you need your client's business. I work with two laboratories that I use for my cases... I send a case, and I expect back in two weeks... I get it in two weeks. I order my supplies from 3 companies... I get them next day. My clients expect their treatment done within the allotted appointment time, and that is what I have to deliver.... It's a basic ethic in business. So, not having that understanding with Tial or with Xede or whomever... is just not good business... Period.
Anyway, I hope my things get here tomorrow and I hope the rest of this project goes without problems, because I would like to put this experience behind me.

Stephanie, these are the emails that were forwarded to me showing me that the vendor did everything he could to resolve the long wait. The language on both sides seems to be professional without the hint of animosity. This looks like just a case of poor customer service.

-----Original Message-----
From: xxx [mailto:xxxxxxxxxxxxxxx]
Sent: Tuesday, July 15, 2008 5:53 PM
To: corky@bellengineering.net
Subject: Re: xxx Order

Corky,

It saddens me that you prefer send me away than deal with the problem at
hand. You and I have always had a good working relationship and I have
always appreciated your guidance. I'll let my customer know that you
prefer
he buy a manifold elsewhere.

I'll continue to order the intercoolers from Gerhard and expect to
receive
the same high quality and service than he has always provided.

Regards,
xxxx

corky wrote:
> xxxx,
> Not sure about all aspects of this, but manifolds have been trickling
> in rather slowly. It was not in the cards to supply one on your
schedule.
>
> Regardless of times, dates or other, it seems you have ruffled the
> feathers of both Mary and Stephanie several times. As for me, I am
> much to old to find space for such actions any more. I think it best
> we call it a day and send you elsewhere.
>
> Best wishes,
> Corky
>
>
>
>
>
> -----Original Message-----
> From: xxx [xxxxxxxxxxxxxxxx]
> Sent: Monday, July 14, 2008 1:22 PM
> To: corky@bellengineering.net
> Subject: xxx Order
>
> Hey Corky,
>
> I have a problem that requires your attention. I placed and order for

> a
> T3 flange external WG Miata manifold on May 1st. Stephanie took the
> order and remarked that it would be shipped promptly. A few weeks
> later my customer called to say that the manifold had not been
received.
> During the course of the following 60 days I have been told numerous
> times that the manifolds would be shipping within a week.
>
> I do understand that during this time you received some manifolds in
> and promptly shipped them to other customers. I would like to think
> that we have a good relationship and continue to support you by
> selling your
> 2025 and having you build all of our intercoolers. I am surprised
> that the manifold that I ordered was not shipped nor was I informed
> that it was not.
>
> This is not the sort of service that you have provided previously and
> I am embarrassed that I collected $$ from my customer over 75 days ago

> and have yet to deliver the product he purchased.
>
> In addition, I find Stephanie's "tough luck" attitude offensive.
>
> Can you please give me a realistic date for shipping the manifold so
> that I can give the customer the option to wait or a refund.
>
> Thanks,
> xxxx xxxxxx