Report all paypal sub issues here
 

READ THIS BELOW

When reporting issues please include your paypal

TRANSACTION ID

from your purchase.

This cuts the process down in half with regards to time and gets it resovled WAY faster.

Because my new motor is expensive!!!!

(I kid, I kid)

Lmao

well, someone tell me why before the account gets flagged!!

Well, first and foremost, MT has no control over payments.

Unless paypal is trying to jack you for $3.50 or you signed up twice, not sure what to tell you.

Sent you a pm, waiting to hear back.

Rick, I think there was indeed a problem with paypal. I just checked my paypal account and there were 2 charges at the beginning of March instead of the usual 1.

I'll contact paypal and get back to you.

Brainy is trying to pay off his car also...

Well, again, we actually don't control any of the billing. It's all subscription through paypal.

When I emailed PP and spoke with them, they pretty much told me peoples accounts didn't belong to me so they couldn't answer questions and that was it. Nothing else. LOL

You're the 2nd person to say they were double billed $3.50


Def. contact paypal. I have no issues refunding the $3.50 or even adding that 1 month on to the end or something. But really paypal needs to here from the people they are double billing.


And in fairness, this is the first time i have heard of paypal double billing, though a google search shows me otherwise.

Not complaining; I don't think I'll go broke because of it. I was just letting you know it happened to more than 1 guy. I'll contact paypal and straighten it out with them.

No, i know you're not complaining, but i would be pissed personally. I am guessing they have had some sort of hiccup with their system.

Please let us know what you find out.

mine is all good. :bigtu:

just checked mine and only one payment (march 4)

Paying My Fee Twice
 

I just noticed that for the last eight months, I have been charged the $3.5 twice each month. Anybody knows who do I contact or how you can simply stop one of the payments?

Yoram, contact paypal and let them know. I had that happen to me also.

Happens to me every month, not really sure what to do about it either.

and now you know why I want a one-time non-subscription-based payment option.

im not paying $3.5 at all..you should contact them and see whats going on..they should only be taking 3% commission on payments that are incoming

Rick; I was facing this same issue with duplication of monthly membership fees and complained to Paypal. I just got a message from Paypal telling me your site had canceled my subscription. I want to pay for year and forget about it. How do I go about doing that?

Thanks

Hi Rafa,

I seen the 10 complaints you filed, the issue is all 10 complaints were refuted because service was delivered. That said, no one new you were double paying and if that was the case or had it been mentioned, you would have been easily refunded by me (and still will be).

But so we are clear. I cannot initiate a payment. All payments are started by the end user. Why some of you got nailed 2x is unclear to me and of course paypal doesn't tell me crap because I am not you.

Anyhow Rafa, I have canceled your subs today as you seen and refunded the one month. I have no choice now but to wait till PP ends the disputes and then just refund you myself. In the complaint, had you put double paid or something to that affect it would have shed a totally different light on the Undelivered Goods complaint x10.

You can pay for a year through the same payments page. If you do, please ensure you cancel 10 seconds after if you do not want it to renew. The payments page is here: Payments.

So anyhow, coles notes. Paypal has locked the disputes and if they fall in our favor, I will still be refunding you.

Sounds to me like I blew this call. I thought I was following the correct procedure. I read in another thread that if one was facing issues with the subscription, one should contact Paypal. That was precisely what I did.

If in any way I cause you trouble with Paypal, please let me know and I'll withdraw the procedure.

BTW, the title I used with them was: "I'm paying monthly recurring fees to a forum that are being duplicated". I never said I wanted to cancel my subscription.

Once again; I'm very pleased with the service you are providing me with this forum and wouldn't have any issues doubling my payment if it was required. I just complained with Paypal because I had already sent them an email about 3 months ago and they hadn't done anything to correct my situation.

Sorry man, I hate being the source of trouble to anyone.

Let me know how can I help you.

Thanks,

BTW, I'd like to make it up to you. Please explain how can I subscribe for a full year and I'll do so immediately. I hate for you to wait until this thing is cleared up.

I just paid for a full year subscription.

Please accept my apologies.

100% not your fault man. I am not sure what the issue is, but it seems that for some reason every now and then there is a user here or on another site that gets hit 2x.

As I said, once the procedure resolves itself, if it ends up in my favor, I will still refund you as that shouldn't have happened.

:)

I pm'd you earlier my number if there are any issues.

Rick

I saw your pm but I'm not too sure we would be able to communicate too well by phone you and I. lol! :) I mean, you Canadian and I Spaniard speaking English? Trust me, when I had to speak with Chad on the phone he had trouble understanding me! :giggle:

subscription goof
 

I changed my paypal accounts email address to something thats easier to use. The one I had it linked with doesnt let me reply sometimes. Well in doing that, I messed up my MT subscription some how. So I fixed that but now Im not subscribed. So do I need to pay, or should it do it automaticly?

"The payment for your subscription to Supporting Member Subscription failed because you do not currently have a back-up funding source for your instant transfer payment.ForuMedia Inc. has been notified of this failed payment.

We will try to make payment again on Mar 27, 2009."

Should I just wait until the 27th?

Hey I just had a similar problem. I changed funding sources and I got a PP notice that my subscription was canceled. How can I be sure I don't get dropped? I'd hate to lose all the info I have in my PMs. PP seems like it's OK now but I'm still not sure if MT is getting my money.

Subscriber Issue - Recurring Payment Trouble
 

Rick,
I was setup up for $3.50/month plan for the last few months. Looks like something messed up this month (money's in the bank, no worries there).

Please shoot me an email as my PM is overfilled at this point.

Chris

If it has failed, you just need to resub. :)

Just do the year. It's cheaper ($40) and you only have to do it once a year.

That happened to me. I lost my vendorness for a day, and had rick on my email telling me I'd failed payment. Paypal is easy, but completely stupid sometimes.

Subscription Renewal
 

Hey Rick,

ForuMedia just hit me for my automatic $40 renewal on 4/12 but today the ads were back, PM box is full and I lost my avatar. Tried to send a PM but it says my box is full as I'm now over the standard 50 or 100.

Can you fix this please?

Thanks,

John

Hey John,

Shoot me your trans ID. I have fixed it until we get it sorted out. I am guessing more PP fail.

Rick

Thanks man. I was going crazy with all of the ads again.

he's back baby!

This just happened to me... In the middle of selling/buying things too. Please fix :D

Hey FRT Fun,

Shoot me your trans ID. I have fixed it until we get it sorted out. I am guessing more PP fail.

Rick

#55r43859a0271445g

Also doesn't seem to be temp fixed either... message box still full :(

Sorted out. That wasnt the trans ID though :)

Subscription Payment Sent (Unique Transaction ID #55R43859A0271445G)

you can thank paypal again then :D

Subscription problem
 

Rick, my subscription payment in October has failed twice. I want to PM you, but I have 516 out of a possible 25 PMs. :giggle: Do you need the subscription number? item number? I don't see a transaction id in the e-mail they sent me.

I am having a similar problem, even though I got payment conf through paypal with the automatic re-up. Whassup?!

I think my problem was caused by getting a new credit card with an updated security code. You would think paypal would have handled that correctly since the card was updated with them. I ended up deleting the subscription and signing up again and the problem is gone.

Problem with my deal is that my paypal account was already charged.

Calling Rick? I PM'd, but I'm not even sure if it got sent because my inbox is somehow now seriously overloaded :giggle:.

I'm fixed up now. Thanks, mystery man!

Restore subscriber status please
 

I am posting here because I am not going to clear out my PM box just to send a PM to a mod.

I was just charged a couple of days ago for my subscription, $40 through paypal. I cancelled the automatic renewal, and subsequently lost my subscribed user status. Seeing as how I just paid $40 for a year I should have my subscriber status for one more year, auto renewal or not.

Please restore my subscriber status or send me back my $40. Thanks

sent Rick a PM to come check it out.

Because my PM limit was knocked down with the demotion, my PM box is 900% full. I have to delete almost all of the PMs out of my account just to be able to send him a PM. I am keeping them for info so I do not want to do that.

Checked the email associated with your account vs paypal. Nada.

Please post the transaction ID or use the contact us link at the bottom of the page to send the transaction id.

I know, that's why [I] senT him a PM... :)

Oh snap! Sorry, I was in a hurry and incorrectly read what you typed.

Still need a transaction id if you want me to look at it.

All sorted now.

Paypal - Subscription problem
 

I'm on a monthly subscription and I just renewed. I was charged $3.50 twice this month. Last time I created a subscription it didn't do this on the first month. Am I missing something? :dunno:

https://www.miataturbo.net/attachmen...4&d=1289983937

Thanks
Luis A. Guerrero

Bump!

Apparently, you folks love to pay taxes.... What did you expect:jerkit:

Hi Luis, everything related to paypal requires a transaction ID to be resolved half quick.

I know you have prolly read that a few times in this section if you searched paypal. Its a pain, but really it does make finding transactions that much more smoother.

The thing with paypal is the forum MT cannot take money. Money / funds can only be pushed. At some point there was a double sub set up. Both are now canceled.

You should also see a refund for both in your account. This means your account will drop back to normal status. You will need to renew to reset the system. Its a tedious way to do things, but it is the best way to make sure your account doesn't have this happen again.

Okie dokie. Thank you sir.

NP!, thanks for the support turotufas

neverminedddd

:)

Subscription issue
 

Hey guys,

my renewal came up and my automatic payment failed because I had the payment linked to a bank account not credit card...

anyway it rescheduled my payment for today and it went through. I got billed the money, but my account still hasnt returned to subscriber status (aka no adds, bigger inbox, etc).

What needs to be done?