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Old 03-06-2008, 04:11 PM   #1
I'm Miserable!
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Default Report all paypal sub issues here

READ THIS BELOW

When reporting issues please include your paypal

TRANSACTION ID

from your purchase.

This cuts the process down in half with regards to time and gets it resovled WAY faster.
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Old 03-06-2008, 04:17 PM   #2
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Because my new motor is expensive!!!!

(I kid, I kid)
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Old 03-06-2008, 04:23 PM   #3
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Lmao
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Old 03-07-2008, 04:28 PM   #4
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well, someone tell me why before the account gets flagged!!
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Old 03-10-2008, 11:18 PM   #5
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Well, first and foremost, MT has no control over payments.

Unless paypal is trying to jack you for $3.50 or you signed up twice, not sure what to tell you.

Sent you a pm, waiting to hear back.
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Old 03-17-2008, 11:09 AM   #6
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Quote:
Originally Posted by Rick View Post
Well, first and foremost, MT has no control over payments.

Unless paypal is trying to jack you for $3.50 or you signed up twice, not sure what to tell you.

Sent you a pm, waiting to hear back.
Rick, I think there was indeed a problem with paypal. I just checked my paypal account and there were 2 charges at the beginning of March instead of the usual 1.

I'll contact paypal and get back to you.
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Old 03-17-2008, 01:15 PM   #7
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Brainy is trying to pay off his car also...
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Old 03-17-2008, 01:37 PM   #8
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Quote:
Originally Posted by Rafa View Post
Rick, I think there was indeed a problem with paypal. I just checked my paypal account and there were 2 charges at the beginning of March instead of the usual 1.

I'll contact paypal and get back to you.
Well, again, we actually don't control any of the billing. It's all subscription through paypal.

When I emailed PP and spoke with them, they pretty much told me peoples accounts didn't belong to me so they couldn't answer questions and that was it. Nothing else. LOL

You're the 2nd person to say they were double billed $3.50


Def. contact paypal. I have no issues refunding the $3.50 or even adding that 1 month on to the end or something. But really paypal needs to here from the people they are double billing.


And in fairness, this is the first time i have heard of paypal double billing, though a google search shows me otherwise.
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Old 03-17-2008, 04:55 PM   #9
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Not complaining; I don't think I'll go broke because of it. I was just letting you know it happened to more than 1 guy. I'll contact paypal and straighten it out with them.
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Old 03-17-2008, 06:52 PM   #10
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Quote:
Originally Posted by Rafa View Post
Not complaining; I don't think I'll go broke because of it. I was just letting you know it happened to more than 1 guy. I'll contact paypal and straighten it out with them.
No, i know you're not complaining, but i would be pissed personally. I am guessing they have had some sort of hiccup with their system.

Please let us know what you find out.
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Old 03-19-2008, 12:47 AM   #11
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mine is all good.
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Old 03-19-2008, 12:49 AM   #12
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just checked mine and only one payment (march 4)
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Old 08-19-2008, 03:34 PM   #13
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Default Paying My Fee Twice

I just noticed that for the last eight months, I have been charged the $3.5 twice each month. Anybody knows who do I contact or how you can simply stop one of the payments?
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Old 08-19-2008, 07:01 PM   #14
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Yoram, contact paypal and let them know. I had that happen to me also.
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Old 08-20-2008, 06:24 AM   #15
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Happens to me every month, not really sure what to do about it either.
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Old 08-20-2008, 02:29 PM   #16
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and now you know why I want a one-time non-subscription-based payment option.
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Old 08-20-2008, 10:43 PM   #17
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im not paying $3.5 at all..you should contact them and see whats going on..they should only be taking 3% commission on payments that are incoming
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Old 12-05-2008, 12:30 PM   #18
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Rick; I was facing this same issue with duplication of monthly membership fees and complained to Paypal. I just got a message from Paypal telling me your site had canceled my subscription. I want to pay for year and forget about it. How do I go about doing that?

Thanks
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Old 12-05-2008, 12:51 PM   #19
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Quote:
Originally Posted by Rafa View Post
Rick; I was facing this same issue with duplication of monthly membership fees and complained to Paypal. I just got a message from Paypal telling me your site had canceled my subscription. I want to pay for year and forget about it. How do I go about doing that?

Thanks
Hi Rafa,

I seen the 10 complaints you filed, the issue is all 10 complaints were refuted because service was delivered. That said, no one new you were double paying and if that was the case or had it been mentioned, you would have been easily refunded by me (and still will be).

But so we are clear. I cannot initiate a payment. All payments are started by the end user. Why some of you got nailed 2x is unclear to me and of course paypal doesn't tell me crap because I am not you.

Anyhow Rafa, I have canceled your subs today as you seen and refunded the one month. I have no choice now but to wait till PP ends the disputes and then just refund you myself. In the complaint, had you put double paid or something to that affect it would have shed a totally different light on the Undelivered Goods complaint x10.

You can pay for a year through the same payments page. If you do, please ensure you cancel 10 seconds after if you do not want it to renew. The payments page is here: Payments.

So anyhow, coles notes. Paypal has locked the disputes and if they fall in our favor, I will still be refunding you.
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Old 12-05-2008, 01:35 PM   #20
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Quote:
Originally Posted by Rick View Post
Hi Rafa,

I seen the 10 complaints you filed, the issue is all 10 complaints were refuted because service was delivered. That said, no one new you were double paying and if that was the case or had it been mentioned, you would have been easily refunded by me (and still will be).

But so we are clear. I cannot initiate a payment. All payments are started by the end user. Why some of you got nailed 2x is unclear to me and of course paypal doesn't tell me crap because I am not you.

Anyhow Rafa, I have canceled your subs today as you seen and refunded the one month. I have no choice now but to wait till PP ends the disputes and then just refund you myself. In the complaint, had you put double paid or something to that affect it would have shed a totally different light on the Undelivered Goods complaint x10.

You can pay for a year through the same payments page. If you do, please ensure you cancel 10 seconds after if you do not want it to renew. The payments page is here: Payments.

So anyhow, coles notes. Paypal has locked the disputes and if they fall in our favor, I will still be refunding you.
Sounds to me like I blew this call. I thought I was following the correct procedure. I read in another thread that if one was facing issues with the subscription, one should contact Paypal. That was precisely what I did.

If in any way I cause you trouble with Paypal, please let me know and I'll withdraw the procedure.

BTW, the title I used with them was: "I'm paying monthly recurring fees to a forum that are being duplicated". I never said I wanted to cancel my subscription.

Once again; I'm very pleased with the service you are providing me with this forum and wouldn't have any issues doubling my payment if it was required. I just complained with Paypal because I had already sent them an email about 3 months ago and they hadn't done anything to correct my situation.

Sorry man, I hate being the source of trouble to anyone.

Let me know how can I help you.

Thanks,
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