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Old 01-13-2016, 04:43 AM   #21
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I received the email with the shipping charges, but no link to confirm payment. I checked and they did charge my CC, so I'm assuming it's on the way. Nothing that I can decipher as tracking info, though. I'll advise when it arrives.
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Old 01-13-2016, 09:36 AM   #22
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Quote:
Originally Posted by rwyatt365 View Post
It's a multi-step process;
- First you order
- Then you get an email confirming the order - that's when you pay (via PayPal)
- Wait about 24hr to get another email (in Japanese) w/ a tracking number
- Then use this site (https://www.post.japanpost.jp/int/em.../index_en.html) to get tracking info
I received the Japanese email from [email protected] but I tried all the possible 11-13 digit tracking numbers but none worked. Oh well, I'm sure it's on the way.
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Old 01-13-2016, 11:00 AM   #23
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Tim, you're waiting for the next e-mail (from SUZUKIMOTORS). Your tracking number will be in there.
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Old 01-13-2016, 11:35 AM   #24
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ahh ok, thanks. I received an email from them just after I paid via paypal, but it's just a "thank you for your order".
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Old 01-13-2016, 11:40 AM   #25
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I received another email this morning "will be in stock"...

If my Engrish is correct, the email is telling me it's supposed to ship on 1/18/16...
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Old 01-13-2016, 12:54 PM   #26
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Quote:
Originally Posted by Roda View Post
I received another email this morning "will be in stock"...

If my Engrish is correct, the email is telling me it's supposed to ship on 1/18/16...
^^ That sounds like they are on back order again until the 18th. (I got a similar email)

Tim, you can drag and drop your emails into a online translator and get a general sense of what they are saying. You probably either haven't received the email with the tracking number yet, or the number was just generated and won't be alive until Suzuki gets the package to the shipper.

Those guys at Suzuki are probably wondering why all of the sudden there is this mad run on washer bottles for the Capuccinos.
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Old 01-13-2016, 12:57 PM   #27
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Quote:
Originally Posted by good2go View Post
Those guys at Suzuki are probably wondering why all of the sudden there is this mad run on washer bottles for the Capuccinos.
Especially since they were never sold in the US...
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Old 01-14-2016, 02:23 AM   #28
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Got another email tonight...

From the Google translation:

Quote:
This email for determining and changes, such as ordering information and shipping was carried out in shops, Rakuten Ichiba
Of the automatic delivery of e-mail that is sent to the next day it reaches the server. We will send you from the shop
Will be times when you want to overlap with the contact on your order, please understand.

***** ****** like

This time, we will contact you because the following procedure was completed in Suzuki Motors Corporation.
-Order content modification (confirm or change of postage, such as price, number and handling of change)

Since I have indicated your order after the proceedings below, please confirm.



If you have any questions, please contact the shop ", Ltd. Suzuki Motors."

-------------------------------------------------- -------------------
[Receipt number] 209078-20160113-0182956233
[Reception time and date] 2016-01-13 00:55:36
[Purchaser] ***** ****** like
〒 8 - 6314
Arizona United StatesPrescott Valley ***** ****** Rd.
(TEL) 9-2-8*******
[Payment method] credit card
[Point use method] None
[Coupon] None
[Delivery method] courier service
[Note]
[Specified delivery date:]



[Remarks:]
"Request" and "In the case of toning commodity color number" thank you to click here.

※ "question" in here, please refrain.

[Shop name] Co., Ltd. Suzuki Motors
==========
[Destination] ***** ****** like
〒 8 - 6314
Arizona United StatesPrescott Valley**** ****** Rd.
(TEL) 9-2-8*******
[Commodity]
Washer tank ■ "photo No10 only" Suzuki genuine parts cappuccino 3 EA21R fit year [Heisei May 07-July 09] [number] 38450-80F00 ^ 19 ^ [mail service possible] jrxl381a-10
Price 2350 (yen) 1 (number) = 2350 (circle) tax Shipping by

************************************************** ******************
Tax total of 188 (yen) Shipping Total 2000 (Yen)
Total 4538 (Yen)
I don't really have any idea what any of that means...

There was no link for a reply, just their main site and an email, but I don't think this was asking for a response.
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Old 01-14-2016, 03:04 AM   #29
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just got a email that the order has been canceld

only email i recived was

Thank you for shopping at 株式会社 スズキモータース.

later in that email the say

Your order has reached the shop below. Please check and confirm.

but can't find a link to check and confirm
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Old 01-14-2016, 04:08 AM   #30
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Quote:
Originally Posted by Roda View Post
Got another email tonight...

From the Google translation:



I don't really have any idea what any of that means...

There was no link for a reply, just their main site and an email, but I don't think this was asking for a response.
That looks identical to one of the initial emails I received, so you should be OK.

Quote:
Originally Posted by creon View Post
just got a email that the order has been canceld

only email i recived was

Thank you for shopping at 株式会社 スズキモータース.

later in that email the say

Your order has reached the shop below. Please check and confirm.

but can't find a link to check and confirm
Have you read the entire email through a translator? If not, post it here and someone can do it for you. Just edit your personal info for privacy. AS I recall, there was another person on M.net that ordered by bank transfer, but then he said his order got cancelled so he reordered it with Paypal instead. He still hasn't posted whether or not he got his or not yet though.

Last edited by good2go; 01-14-2016 at 04:21 AM.
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Old 01-14-2016, 08:54 AM   #31
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I just got my tracking number, shipping via airplane. Cool beans.
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Old 01-14-2016, 09:15 AM   #32
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this is the email i recived after i made the order and filled in my cc number

Quote:
---------------------------------------------------------------------
This e-mail is automatically sent when order information reaches
the Rakuten Ichiba server. Transaction is concluded either when the
order is confirmed by the shop or when the item is shipped from the shop.

Click here for an explanation in Chinese中文 and Korean韓国語.
?Rakuten Shopping Mall?Help
---------------------------------------------------------------------
Thank you for shopping at 株式会社 スズキモータース.

- For questions regarding goods ordered, payment methods or shipping,
please contact:
株式会社 スズキモータース
[email protected]

- For questions regarding other Rakuten Ichiba services,
please contact:
Rakuten Ichiba ?Rakuten Global Market?Help Central

Notice:
Please contact 株式会社 スズキモータース directly
for any questions or errors regarding your order.
Because the content of emails in Chinese or Korean may turn into garbled text, when
writing to Shops, please use either English or Japanese language.

Your order has reached the shop below. Please check and confirm.
================================================== ===================
- Shop name : 株式会社 スズキモータース
- Shop URL : ???????????????????!! ????????????????????????????????[??????]
- E-mail address : [email protected]
================================================== ===================

---------------------------------------------------------------------
Order number : 209078-20160112-0163887131
Date and time : 2016-01-12 20:38:27 (Japan time)
Name : Jan van den Berg
xxxxx Netherlands
(TEL) 0031xxx

Payment method : Credit card One time payment
Point usage : None
Shipping method : Domestic shipping

Remarks:


備考欄
「ご要望」や「調色商品の場合カラー番号」はこちらへお願い致します。

※こちらでの「ご質問」はご遠慮ください。
Shop name: 株式会社 スズキモータース
==========
Shipping address: Jan van den Berg
xx
xx
xxNetherlands
(TEL) 0031xxx
Items:
Washer tank ■ only "photo No10, Suzuki genuine parts cappuccino 3 EA21R fit age [5/1995-7/9] 38450-80F00 ^ 19 ^(jrxl381a-10)
Unit Price JPY 2538 x 2 pcs = JPY 5076 ( tax incl. Shipping fee not incl. )
************************************************** *******************
Subtotal JPY 5076
Shipping fee To be confirmed by shop
---------------------------------------------------
Total JPY 5076 (Shipping fee estimated separately)
---------------------------------------------------------------------
* Shipping fee:
The Shop may contact you by e-mail to let you know the shipping fee before
shipping. Upon receipt of such e-mail, please check the information and confirm by replying
to the e-mail.
For any other questions concerning shipping (shipping date, tracking number), please
contact the Shop directly.
---------------------------------------------------------------------
* Regarding tax
Tax percentage 8%
Method of tax calculation Tax calculated per item
Tax fractions are rounded down
(Tax refers to consumption tax)
---------------------------------------------------------------------
* Import duty and other taxes may be charged in addition to the above.
---------------------------------------------------------------------
* Shipping, tax and other fees may change.
* When "All" is selected for point usage, the amount of points used
may vary upon any price change or changes in points availability.
* Points through certain campaigns may be awarded separately from
points displayed in this e-mail.
If you have any questions, please contact 株式会社 スズキモータース.
---------------------------------------------------------------------
* Don't remember placing this order?
There is a chance that someone has used your e-mail address
by mistake. In that case, we ask that you please contact
both the shop above and Rakuten Ichiba.
* Please note that some parts of registration are in Japanese only.
---------------------------------------------------------------------

* Rakuten Ichiba is not involved in this transaction and does not have
any responsibility regarding this transaction. Therefore, if any issue
regarding this transaction arises, it shall be solved between customer
and the shop.
Rakuten: Shop from Japan's No.1 Shopping Site

************************************************** *******************
* Contact information
- Questions regarding goods, payment, or shipping:
[email protected]

- Questions regarding Rakuten Ichiba:
?Rakuten Global Market?Help Central

- Privacy policy:
-Rakuten Ichiba- Privacy Policy

- Rakuten Ichiba (Rakuten, Inc.)
??????Shopping is Entertainment! ? ???????????????????????????????????
************************************************** *******************
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Old 01-14-2016, 09:27 AM   #33
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Interesting, I ordered yesterday and got the following message this a.m. Looks like it ships on 1/19/2016?

From: SUZUKIMOTORS <[email protected]>
Date: January 14, 2016 at 2:24:18 AM CST
To:
Subject: Will be in stock
SUZUKI-MOTORS
━━━━━━━━━━━━━━━━━━

━━━━━━━━━━━━━━━━━━
Please call this following URL for enquiries.
Http://www.dopnet.jp/inquiry/inquiry_top.html
━━━━━━━━━━━━━━━━━━

Dear 様 [receiver]

That will ship as below
━━━━━━━━━━━━━━━━━━
article   Date
S★【一般部品】 ワッシャー の タンク 【m】 38450-80F00 2016/01/19
  

━━━━━━━━━━━━━━━━━━

PIC youichi suzuki
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Old 01-14-2016, 09:50 AM   #34
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I selected the PayPal option but when I ordered it didn't redirect me to the PayPal page, will they send me an invoice eventually?
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Old 01-14-2016, 10:12 AM   #35
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Quote:
Originally Posted by btabor View Post
I selected the PayPal option but when I ordered it didn't redirect me to the PayPal page, will they send me an invoice eventually?
You'll get a separate email from "suzuki motors" in pretty much plain english with a link to the PayPal payment setup. Just like paying a Paypal invoice from any other supplier.

Click the link and it'll happen like any other PayPal transaction.

And then in a day or so you'll get an "order confirmation" pretty much in Japanese

Mine is supposed to ship on the 18th. Ordered on the 11th.
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Old 01-14-2016, 01:37 PM   #36
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Quote:
Originally Posted by creon View Post
this is the email i recived after i made the order and filled in my cc number
That all looks normal to me. I don't see where it says anywhere that your order was cancelled.

It looks like you ordered 2 bottles (is that right?), so your shipping fees might be be higher than for the rest of us, and it looks like you're also going to be charged an 8% tax, but nothing about canceling.


What part makes you think it got cancelled?
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Old 01-14-2016, 01:38 PM   #37
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Quote:
Originally Posted by btabor View Post
I selected the PayPal option but when I ordered it didn't redirect me to the PayPal page, will they send me an invoice eventually?
BE patient, you'll get about 5 or 6 emails by the time it's all done.
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Old 01-14-2016, 01:53 PM   #38
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Quote:
Originally Posted by good2go View Post
That all looks normal to me. I don't see where it says anywhere that your order was cancelled.

It looks like you ordered 2 bottles (is that right?), so your shipping fees might be be higher than for the rest of us, and it looks like you're also going to be charged an 8% tax, but nothing about canceling.


What part makes you think it got cancelled?
Quote:
---------------------------------------------------------------------
本メールはショップにて行ったご注文のキャンセルが楽天市場のサーバに
到達した時点で送信される、自動配信メールです。
---------------------------------------------------------------------

van den Berg Jan 様

この度、楽天市場内のショップ「株式会社 スズキモータース」のご注文キャンセル手続きが
完了しましたのでご連絡させていただきます。


このキャンセル処理は、下記のような理由によりおこなっております。

(キャンセル理由の例)
 ・お客様からキャンセルのご連絡があったため
 ・期限内のご入金がなくキャンセル扱いとしたため
 ・返品のお申し出があったため
 ・二重注文により、ひとつをキャンセル処理したため
※この度のキャンセルについてご不明な点がございましたら
 ショップまでお問い合わせください。

恐縮ではございますが、楽天会員登録を利用してご注文された
お客様には、今回のご注文で付与されていた楽天スーパーポイント分
は取消しさせていただきますので、ご注意ください。

ご不明な点がございましたら、ショップ「株式会社 スズキモータース」まで
お問い合わせください。

================================================== ===================
■ ショップ名 : 株式会社 スズキモータース
■ ショップURL: http://www.rakuten.co.jp/suzukimotors
■ 電話 : 0561-73-2300
■ メールアドレス: [email protected]
================================================== ===================
以下のご注文のキャンセルが行われましたことご報告申し上げます。

---------------------------------------------------------------------
[受付番号] 209078-20160112-0163887131
[受付日時] 2016-01-12 20:38:27
[注文者] van den Berg Jan 様
Netherlands
(TEL) 0-0-31
[支払方法] クレジットカード
[ポイント利用方法] なし
[クーポン利用] なし
[配送方法] 宅配便
[備考]
[配送日時指定:]



[備考欄:]
「ご要望」や「調色商品の場合カラー番号」はこちらへお願い致します。

※こちらでの「ご質問」はご遠慮ください。

[ショップ名] 株式会社 スズキモータース
==========
[送付先] van den Berg Jan 様

(TEL) 0-0-3
[商品]
ワッシャー の タンク ■ 『写真No10のみ』 スズキ純正部品 カプチーノ 3 EA21R適合年式[平成07年05月~09年07月]【品番】 38450-80F00 ^19^【メール便可能】 jrxl381a-10
価格 2350(円) 2(個)= 4700(円)税別 送料別

************************************************** ******************
税額計 376(円) 送料計 3000(円)
合計 8076(円)


─────────────問い合わせ─────────────────
商品、決済・発送に関するお問い合わせ [email protected]
楽天市場に関するご質問 http://www.rakuten.co.jp/com/faq/

楽天市場 http://www.rakuten.co.jp/
───────────────────────────────────
This is the next mail i get

Last edited by creon; 01-15-2016 at 02:49 AM.
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Old 01-14-2016, 02:22 PM   #39
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[QUOTE=creon;1299223]
Quote:
---------------------------------------------------------------------
本メールはショップにて行ったご注文のキャンセルが楽天市場のサーバに
到達した時点で送信される、自動配信メールです。
---------------------------------------------------------------------

van den Berg Jan 様

この度、楽天市場内のショップ「株式会社 スズキモータース」のご注文キャンセル手続きが
完了しましたのでご連絡させていただきます。


このキャンセル処理は、下記のような理由によりおこなっております。

(キャンセル理由の例)
 ・お客様からキャンセルのご連絡があったため
 ・期限内のご入金がなくキャンセル扱いとしたため
 ・返品のお申し出があったため
 ・二重注文により、ひとつをキャンセル処理したため
※この度のキャンセルについてご不明な点がございましたら
 ショップまでお問い合わせください。

恐縮ではございますが、楽天会員登録を利用してご注文された
お客様には、今回のご注文で付与されていた楽天スーパーポイント分
は取消しさせていただきますので、ご注意ください。

ご不明な点がございましたら、ショップ「株式会社 スズキモータース」まで
お問い合わせください。

================================================== ===================
■ ショップ名 : 株式会社 スズキモータース
■ ショップURL: ???????????????????!! ????????????????????????????????[??????]
■ 電話 : 0561-73-2300
■ メールアドレス: [email protected]
================================================== ===================
以下のご注文のキャンセルが行われましたことご報告申し上げます。

---------------------------------------------------------------------
[受付番号] 209078-20160112-0163887131
[受付日時] 2016-01-12 20:38:27
[注文者] van den Berg Jan 様
Netherlands
(TEL) 0-0-31
[支払方法] クレジットカード
[ポイント利用方法] なし
[クーポン利用] なし
[配送方法] 宅配便
[備考]
[配送日時指定:]



[備考欄:]
「ご要望」や「調色商品の場合カラー番号」はこちらへお願い致します。

※こちらでの「ご質問」はご遠慮ください。

[ショップ名] 株式会社 スズキモータース
==========
[送付先] van den Berg Jan 様

(TEL) 0-0-3
[商品]
ワッシャー の タンク ■ 『写真No10のみ』 スズキ純正部品 カプチーノ 3 EA21R適合年式[平成07年05月~09年07月]【品番】 38450-80F00 ^19^【メール便可能】 jrxl381a-10
価格 2350(円) 2(個)= 4700(円)税別 送料別

************************************************** ******************
税額計 376(円) 送料計 3000(円)
合計 8076(円)


─────────────問い合わせ─────────────────
商品、決済・発送に関するお問い合わせ [email protected]
楽天市場に関するご質問 ?????????

楽天市場 ??????Shopping is Entertainment! ? ???????????????????????????????????
───────────────────────────────────
[\QUOTE]

This is the next mail i get


Throwing that in a translator I get the following which does look like a cancellation:




This e-mail cancellation of orders was carried out in shops in server Rakuten Ichiba
Is sent at the time of the reached , it is automatic delivery of e-mail .
-------------------------------------------------- -------------------

van den Berg Jan -like

This time , your order cancellation procedures shop " Corporation Suzuki Motors " in the Rakuten Ichiba
Now that we've completed we will contact you .


The cancellation process , it has been carried out by the following reasons .

(Example of cancellation reasons )
Customers because there was a cancellation of contact from
- For payment in the deadline it was treated as canceled without
Returned goods because there was the offer of
By - double order , because it was one canceled processing
※ If you have any questions about the cancellation of this time
Please contact the shop .

There is a regret, but , it has been ordered by using the Rakuten member registration
Customers , Rakuten Super Point fraction had been granted at this time of your order
Since I will cancel , please note .

If you have any questions , until the shop " , Ltd. Suzuki Motors "
Please contact us.

================================================== ===================
■ Shop name: Suzuki Motors Co., Ltd.
■ Shop URL: ???????????????????!! ????????????????????????????????[??????]
■ Telephone : 0561-73-2300
■ E-mail address : [email protected]
================================================== ===================
I would pleased to report that the cancellation of the following orders have been made .

-------------------------------------------------- -------------------
[ Receipt number ] 209078-20160112-0163887131
[ Reception time and date ] 2016-01-12 20:38:27
[ Purchaser ] van den Berg Jan -like
Netherlands
(TEL) 0-0-31
[ Payment method ] credit card
[ Point use method ] None
[ Coupon ] None
[ Delivery method ] courier service
[ Note]
[Specified delivery date:]

[Remarks:]
"Request" and "In the case of toning commodity color number" thank you to click here.

※ "question" in here, please refrain.

[Shop name] Co., Ltd. Suzuki Motors
==========
[Destination] van den Berg Jan-like

(TEL) 0-0-3
[Commodity]
Washer tank ■ "photo No10 only" Suzuki genuine parts cappuccino 3 EA21R fit year [Heisei May 07-July 09] [number] 38450-80F00 ^ 19 ^ [mail service possible] jrxl381a-10
Price 2350 (circle) 2 (number) = 4700 (circle) tax Shipping by

************************************************** ******************
Tax total of 376 (yen) Shipping Total 3000 (Yen)
Total 8076 (Yen)


───────────── inquiry ─────────────────
Products, Contact [email protected] on settlement and dispatch
Questions ????????? on Rakuten Ichiba

Rakuten ??????Shopping is Entertainment! ? ???????????????????????????????????




They do list several reason why an order may be cancelled, one of which is a "double order".

Did you mean to order two bottles? or was that a mistake?
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Old 01-14-2016, 02:25 PM   #40
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I need a botle fore me and one fore a friend
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