Horrible Experience: Mazmart! - Page 2 - Miata Turbo Forum - Boost cars, acquire cats.

Welcome to Miataturbo.net   Members
 


General Miata Chat A place to talk about anything Miata

Reply
 
 
 
LinkBack Thread Tools
Old 06-06-2008, 03:01 AM   #21
Junior Member
iTrader: (4)
 
Join Date: Sep 2007
Location: Hampton Roads, VA
Posts: 398
Total Cats: 0
Default

Quote:
Originally Posted by miatanutz View Post
Sheesh...lack of axle nuts...big ****** deal.
Youre whining over nothing.
You paid for the major components....and you got them.
Sounds like he paid GOOD *** MONEY for a conversion kit which they promised to have in very little time at his door.

They screwed up on delivery, and then they sold an incomplete kit.

Why else would one go through a shop for parts but to have decent customer service, legitimate delivery, and actually getting what you paid for?

All three were tossed out ;p
gompers is offline   Reply With Quote
Old 06-06-2008, 08:04 AM   #22
Elite Member
iTrader: (7)
 
samnavy's Avatar
 
Join Date: Apr 2006
Location: VIRGINIA BEACH, VA
Posts: 6,020
Total Cats: 175
Default

This is why we need to hear the "other" side of the story. Lola, I'm sure Ben will forgive you for the oversight, but somebody from there needs the opportunity to investigate this on their end.
samnavy is offline   Reply With Quote
Old 06-06-2008, 08:15 AM   #23
Guest
iTrader: (6)
 
Join Date: Sep 2007
Location: Vaughan, On, Canada
Posts: 1,092
Total Cats: 0
Default

90% of the Torsen Swaps I have bought or sold usually did not come with axle nuts... (I always inform my buyers) HOWEVER...

You did not deserve the terrible service, telephone manners or incorrect information about using the 1.6 axle nuts.

I seem to remember that Honda Civic axle nuts would fit, but a could be a wrong.

Good Luck,
M-Tuned is offline   Reply With Quote
Old 06-06-2008, 08:51 AM   #24
Tour de Franzia
iTrader: (6)
 
hustler's Avatar
 
Join Date: Jun 2006
Location: Republic of Dallas
Posts: 29,114
Total Cats: 351
Default

Holy ****, someone get me a ******* tissue, I think I'm going to cry.








kinda sucks though.
hustler is offline   Reply With Quote
Old 06-06-2008, 08:53 AM   #25
Boost Czar
iTrader: (61)
 
Braineack's Avatar
 
Join Date: May 2005
Location: Chantilly, VA
Posts: 72,867
Total Cats: 1,790
Default

Quote:
Originally Posted by mkulak View Post
or incorrect information about using the 1.6 axle nuts.


1.6L axle nuts do fit on the 94-95.5 axles


cant say much about the "hang up," but this is VERY petty. I've got HPV pretty bad, and I don't post about it.
Braineack is offline   Reply With Quote
Old 06-06-2008, 09:32 AM   #26
Elite Member
Thread Starter
iTrader: (17)
 
Join Date: Aug 2007
Location: Fort Myers, FL
Posts: 2,791
Total Cats: 130
Default

Quote:
Originally Posted by Braineack View Post
1.6L axle nuts do fit on the 94-95.5 axles


cant say much about the "hang up," but this is VERY petty. I've got HPV pretty bad, and I don't post about it.
Go uninstall your diff, driveshaft and axles. Install a new diff, driveshaft and axles. Call to inquire as to missing pieces to the kit you bought. Get told incorrect information (if you're right about the 94-95.5 axles, then these definitely aren't 94-95.5 axles) and then hung up on. Then uninstall the diff, driveshaft and axles you just installed. Then reinstall your old diff, driveshaft and axles. Then come back and tell me it's petty.

I was told multiple times on my initial phone call that the kit contains everything you need except the oil. If I'd been informed initially, or even if I'd been told politely yesterday that the nut was the customers responsibility, none of this would have been an issue. The rudeness and disrespect is what pushed this situation over the edge, IMO.
pdexta is offline   Reply With Quote
Old 06-06-2008, 09:43 AM   #27
Elite Member
Thread Starter
iTrader: (17)
 
Join Date: Aug 2007
Location: Fort Myers, FL
Posts: 2,791
Total Cats: 130
Default

Just received an email from Paul at Mazmart saying, "This situation will be resolved." I'll keep you guys updated.
pdexta is offline   Reply With Quote
Old 06-06-2008, 09:49 AM   #28
Senior Member
 
LOLA - 92's Avatar
 
Join Date: Oct 2004
Location: SWAMPS OF FLORIDA !!!
Posts: 1,161
Total Cats: 0
Default

Quote:
Originally Posted by pdexta View Post
Just received an email from Paul at Mazmart saying, "This situation will be resolved." I'll keep you guys updated.
Glad to hear it... Where in Ft. Myers? I'm off of Bonita Beach Road.
LOLA - 92 is offline   Reply With Quote
Old 06-06-2008, 09:57 AM   #29
Elite Member
iTrader: (2)
 
Newbsauce's Avatar
 
Join Date: Jul 2006
Location: NoVA
Posts: 2,304
Total Cats: 2
Default

In his defense if I'm over paying for a "kit" ..then I wouldn't expect to even have to fork over 17 cents, let alone whatever he has to pay in bolts. If I got the setup for like.. 600-700 bucks, different story.
Newbsauce is offline   Reply With Quote
Old 06-06-2008, 10:17 AM   #30
Boost Czar
iTrader: (61)
 
Braineack's Avatar
 
Join Date: May 2005
Location: Chantilly, VA
Posts: 72,867
Total Cats: 1,790
Default

Quote:
Originally Posted by pdexta View Post
Go uninstall your diff, driveshaft and axles. Install a new diff, driveshaft and axles. Call to inquire as to missing pieces to the kit you bought. Get told incorrect information (if you're right about the 94-95.5 axles, then these definitely aren't 94-95.5 axles) and then hung up on. Then uninstall the diff, driveshaft and axles you just installed. Then reinstall your old diff, driveshaft and axles. Then come back and tell me it's petty.

I understand the situation sucks, and the CS didn't seem to make things better. If they told you it would work and it didn't and they had no resolution until this, that does suck, so more power to you.

I have been in your boat before. I was kinda enough to help a friend install his diff. would of been done within 2 hours. his axle was stuck and we proceeded to spend the rest of the day breaking and buying tools to remove the axle. we ended up having to put it all back together with the original parts. I was repaied with man-love, however.

I think my problem is I'm spolied as I have two dealerships here that would be able to get me the axle nuts parts I need asap.


curious, are they one piece axles with the green section?
Braineack is offline   Reply With Quote
Old 06-06-2008, 10:29 AM   #31
Ben
Supporting Vendor
iTrader: (33)
 
Ben's Avatar
 
Join Date: Jul 2006
Location: atlanta-ish
Posts: 12,689
Total Cats: 99
Default

Sorry for the delayed response. You'll notice that I'm not around here much late at night, as I'm typically in bed by 10PM, since I have to be up at 5AM M-F. So this is my first chance seeing this thread.

I'm sorry that your kit was delayed. Here is the background:

When we originally packaged your kit, we noticed that one of the axle's boots was damaged. A damaged boot could mean or lead to a bad joint. So I made a decision to get you another axle. We did not have any others in stock, so we had to source them. It took a few days. Sorry about that, but I stand by the decision.

I prefer to send 94-95 half style axle shafts with kits, as they are easier to install than the later style. 1.6 nuts fit on 94-95 half style axles. Apparently we sent you a set of NB axles. 1.6 nuts do not fit on NB axles. So it is our custom to provide the nuts if we send the newer axles. And obviously, we were not careful enough in packaging and forgot to send the new nuts. I did not know that we substituted the NB axles until yesterday evening, after our phone call.

Which is a good intro to the phone call topic.
If things had gone exactly as described by you, then indeed I would have acted in a less than honest manner. It's not my intention to bring all aspects out, but I'll just mention 3 points--as to some degree I think I need to share Mazmart's side
  • I was unaware that you had the newer axles at the time
  • You told me you had already purchased new nuts from the dealer
  • I did hang up the phone, after you said a certain "F" word at me 10 times. I counted, and hung up at 10. And for the record, I interrupted what was probably time 11 with "Thank you for your business, have a nice evening," before putting the phone down.
Again, I'm sorry that you did not receive axle nuts. It was an oversight, a mistake, an unfortunate (and rare) slip up. I would have gladly sent a set to you, had our communication gone a little differently, but you really did not give me that chance. I could have overnighted them yesterday, so you'd have them today (and before the weekend). If you are indeed still in need, I can still send them to you to have next week.

And for what it's worth, the nut in question is Mazda part GJ21-33-042B and is retail $6.58/ea.
Ben is offline   Reply With Quote
Old 06-06-2008, 10:55 AM   #32
Elite Member
iTrader: (39)
 
Zabac's Avatar
 
Join Date: Sep 2007
Location: High Point NC
Posts: 4,854
Total Cats: 8
Default

Sam always amazes me with his patient and wise responses, that man never runs out of patience, he said wait for the other side of the story, and sure enough, there is a valid and honest explanation IMHO.
This was a deal that went less than ideal, but nothing to turn me away from Mazmart if I ever need something from them, keep up the good work.
Zabac is offline   Reply With Quote
Old 06-06-2008, 10:57 AM   #33
Elite Member
iTrader: (7)
 
samnavy's Avatar
 
Join Date: Apr 2006
Location: VIRGINIA BEACH, VA
Posts: 6,020
Total Cats: 175
Default

HAHAHAHAHAHAHAHAAAAAA! Pdexta, you dipshit. You knew we would get the whole story.

I think most people who buy parts/kits/used pieces over the internet understand there's always a small chance that something may go wrong. In this case, it did. There was also a small misunderstanding on Ben's part about exactly what you had received. It was an oversight, something that happens. In that respect, I completely feel your pain, but I also understand that IT HAPPENS! Respectable companies make good on things like that even when it costs them.

But I don't even think that's what most people on this board were worried about. The Miata community prides itself on being a bunch of "good guys". When we hear that one of our own was less than stellar when it comes to customer relations, it really gets out hair up. I didn't even know that it was Ben who you were dealing with... all I knew was that it was a "Miata guy", and Miata guys just don't do eachother like that. I was genuinely worried that someone at MazMart treated you badly by hanging up on you. That kind of **** gets around quick... bad for business, bad for the community.

But instead it turns out he probably would have gone out of his way to help correct the situation, but instead you lost your mind, cussed him out, and he very politely ended the conversation. I would not have been that polite, customer or not. If your self control and vocabulary is such that you resort to repeatedly using the word "****" during a phone conversation, and you forget to mention that when you complain on the internet, then YOU have absolutely no credibility, and end up looking like a douchebag.
samnavy is offline   Reply With Quote
Old 06-06-2008, 10:59 AM   #34
Elite Member
iTrader: (17)
 
Join Date: May 2007
Location: NY
Posts: 1,614
Total Cats: 2
Default

Isn't the policy a dozen f's before u end the convo?? sheeesh lol
Major pwnage in 4-3-2-.....
TonyV is offline   Reply With Quote
Old 06-06-2008, 11:03 AM   #35
Elite Member
iTrader: (5)
 
Atlanta93LE's Avatar
 
Join Date: Sep 2006
Location: Marietta, GA
Posts: 2,198
Total Cats: 1
Default

Quote:
Originally Posted by Ben View Post
  • I did hang up the phone, after you said a certain "F" word at me 10 times. I counted, and hung up at 10. And for the record, I interrupted what was probably time 11 with "Thank you for your business, have a nice evening," before putting the phone down.
Quote:
Originally Posted by samnavy View Post
he very politely ended the conversation
Hey Sam, lets not jump to conclusions. Ben didn't mention what tone he was using when he said such kind parting words. To quote a wise man, "Let's wait to hear the other side of the story."

BTW: perhaps Ben is more man than I...I only assume there had to be some frustration, probably warranted, in the tone of his voice.
Atlanta93LE is offline   Reply With Quote
Old 06-06-2008, 11:11 AM   #36
Ben
Supporting Vendor
iTrader: (33)
 
Ben's Avatar
 
Join Date: Jul 2006
Location: atlanta-ish
Posts: 12,689
Total Cats: 99
Default

Please, no need to jump the guy. He did spend in the area of $1100 with us, and he was missing a part that we should have included. His gripe was legitimate (though I have to admit the delivery method of the complaint could have been constructed more carefully).

Mistakes were made. A problem occurred. Level headed men should have solved it. Unfortunately this was not the case. I wanted to resolve, but OTOH, I'm not going to put up with someone cussing in my ear. I'll still send the nuts out if they're needed.
Ben is offline   Reply With Quote
Old 06-06-2008, 11:14 AM   #37
Elite Member
iTrader: (39)
 
Zabac's Avatar
 
Join Date: Sep 2007
Location: High Point NC
Posts: 4,854
Total Cats: 8
Default

I understand both sides since I have been on both ends of a situation like this, it is easy to get mean when you feel like you were screwed, that is why I always try the nice way first now because the cussing way never lead to any resolutions. From the sellers side, of someone cusses at me, I do the same thing Ben did, I am not gonna listen to it, call back when you calm down.
Zabac is offline   Reply With Quote
Old 06-06-2008, 11:20 AM   #38
Elite Member
iTrader: (9)
 
Join Date: Aug 2006
Location: Concord, North Carolina
Posts: 4,173
Total Cats: 5
Default

<3 Ben. Whoever failed with the axle nuts, kick them in the sack for making a headache for everyone...and then dent that NB...and then drink beer.


To the OP: That dealer must be like the one near me...they jack the **** out of parts and expect people not to notice.
miatamania is offline   Reply With Quote
Old 06-06-2008, 11:32 AM   #39
Senior Member
iTrader: (8)
 
Join Date: Oct 2005
Posts: 764
Total Cats: 0
Default

First, expecting axle nuts to be included with JUNKYARD parts is douchery...UNLESS THEY ARE SPECIFIALLY PROMISED.
Second, failing to fully include both sides of the story is further douchery.
I figured as much when I first read the complaint.
Third, had the customer acted reasonably and not like a douche it would seem they would have already had the nickle and dime parts in question.

The people who throw the biggest fits about 'service' and parts usually have the least to complain about. I know that from experience.
miatanutz is offline   Reply With Quote
Old 06-06-2008, 11:36 AM   #40
Junior Member
 
Join Date: Jan 2006
Location: West Palm Beach Fl
Posts: 242
Total Cats: -2
Default

every time I call Mazmart they are way more expensive than Planet Miata. A for instance, I called for a brake master cylinder resovoir. Mazmart said they couldnt seperate it from the master cylinder so they would sell me complete for 65 bucks. Call Planet Miata and they said they didnt want to seperate so they would throw in the mastercylinder with the resevoir for 25 bucks. I still call Mazmart but have found better prices
gman3 is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
We bought a porch..and other new stuffs MicaCeli Insert BS here 2 09-11-2015 12:31 PM
Blower Motor Resistor Unit icantthink4155 General Miata Chat 1 05-04-2009 06:43 PM
Very unplanned open house at Mazmart 4/29/08 Ben Local Meets, Events and Tech Days 4 04-30-2008 11:30 AM
Summit Point and lessons learned... brgracer Insert BS here 14 09-12-2006 06:01 PM


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -4. The time now is 01:24 PM.