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Old 03-31-2010, 02:41 PM   #41
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Originally Posted by Stephanie Turner View Post
I am sorry, but I would have to say Alex has received good customer service from BEGi. He got answers to his e-mails. Even though his turbo was not technically still under warranty, I went to bat for him (even after the sour attitude) and secured a warranty for his turbo. He received plenty of help trouble shooting from us, to which he even acknowledged in a thread he posted here about it. However, warranty issues have to follow a proper procedure when dealing with other manufacturers. Not my rules, not Corky's rules. Industry standard policies.

The manufacturer knows that we posted "Warranty covered by Manufacturer" on the website. As Alex's turbo was purchased during that time, before things were "clearly stated", the manufacturer and I came to an agreement that they would warranty it, if it tested to be defective. However, they had to have the turbo in hand to test it and/or to warranty it. Alex refused to send it back. When I offered to trade parts to cover the cost of freight, he still refused. Corky and I have done what we feel is fair, right, and ALL that we can possibly do to help him. Without his cooperation, our hands are tied. I am sorry that his location overseas (to us) is an issue, however, I can't help that either. Sort of allowing him to dictate another company's warranty policy, we have done all we can to help him. If he decided to send the turbo back to us, we would still send it in for warranty testing, evaluation, and possible replacement. The "proverbial" ball is in his court.
Stephanie
I read 4 or 5 of the emails from that dumbass and got tired of reading his bullshita! from what i read BEGi jumped through loops for that guy who didnt even deserve to have that kind of help! have have ordered alot of parts from BEGi and if there were ever any discrepancies with a part/parts they did what they could to help me, and if i had a problem with install i would call and they would help me sort it out!


somobdy please BAN that SOB!
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Old 03-31-2010, 02:42 PM   #42
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Mines still running, and everything I touch breaks...
I seem to have the same luck. Two PWS pump failures in 2 years. Seriously! The PWS pump rarely fails, yet I've managed to bust two of them. A metallic core cat failure! Supposed to be the most hardy converter there is, but yet I still am able to fail it. The numerous coil pack failures probably did not help. The coil pack failures have been out the wahzoo, some even accidental failures when testing parts. Two convertible latch failures, radiator failure, turbo failure, and the list goes on. Some how the engine is still ok. (knocking on wood now).
Stephanie
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Old 03-31-2010, 02:48 PM   #43
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Some how the engine is still ok. (knocking on wood now).
Stephanie
Then is sounds like you need MOAR BOOOOOST!!!!

That should take care of breaking your engine, and put an even bigger smile on your face at the same .
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Old 03-31-2010, 02:51 PM   #44
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... The numerous coil pack failures probably did not help. The coil pack failures have been out the wahzoo, some even accidental failures when testing parts...

Stephanie
COPs.

Looking forward to getting my "Partial S4," Stephanie, should be here Friday!
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Old 03-31-2010, 02:52 PM   #45
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LOL. Maybe......

I've busted a few engines already, that were not mine. That sinking feeling in your head and stomach is not pleasant. But hey, more boost solves all problems!
Stephanie
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Old 03-31-2010, 02:55 PM   #46
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This tread is full of win. I learned a new word today and intend to use it as much as possible.

twattery

Awesome.
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Old 03-31-2010, 02:57 PM   #47
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This tread is full of win. I learned a new word today and intend to use it as much as possible.

twattery

Awesome.
what twattery!
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Old 03-31-2010, 02:58 PM   #48
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I always want to say tally-wager
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Old 03-31-2010, 03:00 PM   #49
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I always want to say tally-wager
wait so its wager? i thought it was tally-wacker!
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Old 03-31-2010, 03:02 PM   #50
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COPs.
My '02 does have COPS. Not all four, but two.

Quote:
Looking forward to getting my "Partial S4," Stephanie, should be here Friday!
Excellent! Unpack, inspect, and let me know if there are problems.
Stephanie
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Old 03-31-2010, 03:04 PM   #51
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Malevalax is obviously a spiteful asshat. He is spending more time and effort badmouthing BEGI on the internet than on a solution or compromise. Uber twattery.

That is a good word. If you pay attention you really can learn something new every day!
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Old 03-31-2010, 03:05 PM   #52
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Stephanie,
My turbo is not longer puking smoke or blowing oil out the BOV with the restricter.

Thanks,
Mr. Universe
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Old 03-31-2010, 03:08 PM   #53
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You knowingly bought a turbo with a 15 day warranty. The turbo failed after the warranty had expired. Begi offered you a replacement at a discounted price. What's the problem?


Chinese turbo's are hit or miss and you should have known that before hand. I am on my second one that I got from ebay. The first one lasted 2 weeks, fortunately the place I got it from had a 30 day warranty and they replaced it without question and the replacement has been running strong for almost a year.

None of the parts Begi built failed on you, you chose to cheap out on the turbo and you fell into the miss category. It's sucks but that is the risk you took.
The way I read it the 15 day warranty was not communicated until after the sale was already completed. Sounds like he has a valid claim.
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Old 03-31-2010, 03:09 PM   #54
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Excellent! Unpack, inspect, and let me know if there are problems.
Stephanie
Just to be clear on the approved method, if there are any issues should I: 1. call or email you to try to work it out or 2. come on here and bitch about it?

Mr. Universe, Jr.
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Old 03-31-2010, 03:34 PM   #55
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I've had my Begi S4 for about 18 months now. Steph and everyone at Begi have been more than available and helpful, far and above what I would ever have expected. Anyone who mentions them and poor customer service in the same sentence has no credibility with me.
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Old 03-31-2010, 05:01 PM   #56
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lots of Down's Syndrome in hurrrrr.
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Old 03-31-2010, 05:32 PM   #57
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Stephanie,
My turbo is not longer puking smoke or blowing oil out the BOV with the restricter.

Thanks,
Mr. Universe
Finally, we found the solution!!!! Glad to hear it works well.
Stephanie
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Old 03-31-2010, 05:38 PM   #58
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Since you're in here, I have a question:

Say I wanted to place an order for an s4 tubular manifold for a 99-00 miata non egr. How soon should I expect to get one? What about a log style?
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Old 03-31-2010, 05:41 PM   #59
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Originally Posted by thymer View Post
The way I read it the 15 day warranty was not communicated until after the sale was already completed. Sounds like he has a valid claim.
Already addressed. Please read what I previously posted .

Quote:
Originally Posted by Stephanie Turner View Post
Even though his turbo was not technically still under warranty, I went to bat for him (even after the sour attitude) and secured a warranty for his turbo. However, warranty issues have to follow a proper procedure when dealing with other manufacturers. Not my rules, not Corky's rules. Industry standard policies.

The manufacturer knows that we posted "Warranty covered by Manufacturer" on the website. As Alex's turbo was purchased during that time, before things were "clearly stated", the manufacturer and I came to an agreement that they would warranty it, if it tested to be defective. However, they had to have the turbo in hand to test it and/or to warranty it. Alex refused to send it back. When I offered to trade parts to cover the cost of freight, he still refused. Corky and I have done what we feel is fair, right, and ALL that we can possibly do to help him. Without his cooperation, our hands are tied. I am sorry that his location overseas (to us) is an issue, however, I can't help that either. Sort of allowing him to dictate another company's warranty policy, we have done all we can to help him. If he decided to send the turbo back to us, we would still send it in for warranty testing, evaluation, and possible replacement. The "proverbial" ball is in his court.
Stephanie
So we are left with:
1. IF his turbo is defective, it can be replaced.
2. IF he sends it back to me.
3. If the turbo is defective, it will be replaced by the manufacturer with a new one.
4. If the turbo is not bad, he is still left with trouble shooting to do on his car.

Where did we not address his claim? Where did we not go the extra mile to find a solution for him?
Stephanie
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Old 03-31-2010, 05:48 PM   #60
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Just to be clear on the approved method, if there are any issues should I: 1. call or email you to try to work it out or 2. come on here and bitch about it?

Mr. Universe, Jr.
What ever floats your boat.
Stephanie
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