Incredible customer service and support - Miata Turbo Forum - Boost cars, acquire cats.

Welcome to   Members

MS Labs - Miata Accessories [email protected] - Custom Megasquirts for your miata

LinkBack Thread Tools Search this Thread
Old 03-25-2014, 07:51 PM   #1
Junior Member
Thread Starter
iTrader: (2)
Join Date: Dec 2012
Location: Los Angeles, CA
Posts: 107
Total Cats: 11
Default Incredible customer service and support

There's no lack of great things to be said about MSLabs on this forum or anywhere on the internet for that matter but I just wanted to throw in my 2 cents.

I bought a MS3 basic for my 96 miata earlier this year. I was very happy with it and Dimitris answered all my questions when it came to tuning it and learning the software (I came from the world of Hondata, so easy a cave man can tune it).

Well, fast forward to December and I moved up to an 02 Miata. I sent the MS3 back to Dimitris to have it upgraded to 01-05 PNP. Once he received it he informed me that he had forgot that it wasn't possible to upgrade mine to be PNP with an 01-05. Instead of saying sorry and sending it back to me, which would have been completely understandable, he offered to keep mine and send me a 01-05 version for free. Also, this version was newer and more compact than my old one. I was completely blown away by this offer.

I've been working on cars for 15 years now and dealing with automotive internet businesses for about the same amount of time and I can say without a doubt that MSLabs has some of the best service, if not the best, I've ever come across. I've recommended his services to a couple friends and I would do the same to anyone else reading this. Thanks again Dimitris, I really appreciate all you've done for me.
ryanr is offline   Reply With Quote
Old 03-25-2014, 08:06 PM   #2
Elite Member
iTrader: (7)
samnavy's Avatar
Join Date: Apr 2006
Posts: 6,020
Total Cats: 175

And that is exactly why we have nice things around here.
samnavy is offline   Reply With Quote
Old 01-05-2015, 07:32 PM   #3
Join Date: Aug 2013
Posts: 8
Total Cats: 0

I confirm and underline everything has been written already.

I bought a second hand MS2 here, from "Stan", then needed it to be up to date and checked... all done by Dimitri for just postal expenses.... and tons of email for helping me solving problems and setting COPs on my car!

And more have to come yet... sorry Dimitris! LOL
Gagio is offline   Reply With Quote
Old 01-05-2015, 07:34 PM   #4
iTrader: (76)
18psi's Avatar
Join Date: Apr 2008
Posts: 36,186
Total Cats: 2,582

Yep, Dimitris is awesome, it's been a pleasure doing business multiple times
18psi is offline   Reply With Quote
Old 01-05-2015, 08:02 PM   #5
Junior Member
Join Date: May 2014
Location: Columbia, MD
Posts: 140
Total Cats: 8

I will double down on the love fest. Dimitris has been awesome to deal with, and very patient with all the stupid follow on questions I have fired his way over the last year.
gjsmith66 is offline   Reply With Quote
Old 01-05-2015, 11:20 PM   #6
I'm Miserable!
iTrader: (3)
Join Date: Dec 2013
Location: Central Texas
Posts: 245
Total Cats: 0

I have only had limited experience with Dimitris, nothing but good things here to say, since I have only purchased the unit and have yet to install and tune but this is certainly good to hear since I hope to get it installed and tuned in the next 2-3 months. Thanks for the feedback and more importantly thanks to Dimitris for being such a pleasure to deal with!
Greasemonkey2000 is offline   Reply With Quote

Related Topics
Thread Thread Starter Forum Replies Last Post
Prepping my '95 for track asmasm Build Threads 82 05-26-2016 05:37 PM
Foreign powered NB for NASA ST3 and/or E0 d k Race Prep 44 09-15-2015 11:59 AM
1991 Turbo Miata partout tottestad Miata parts for sale/trade 18 09-14-2015 08:52 PM
Help installing DDM HID kit thumpetto007 General Miata Chat 8 09-04-2015 06:25 PM

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

All times are GMT -4. The time now is 05:23 PM.