Richard Thomas

I've had an me221 fitted , the mapper has said that I have a low crank speed 120-140 and the firmware has had to be upgraded three times at first I was told me would pay for the upgrades as development but not so , should not the low crank speed have been addressed instead , I'm so confused I have a large bill and the car still doesn't feel right , either the mapper or ME has done me over if I can find out which I will take them to court , is 120-140 low ? Mapping is such a dark art I can't figure it out

bahurd

iTrader: (8)

You'd likely have more luck fighting it out on their forum; Motorsport Electronics ? Index page

Or maybe you've tried.

Braineack

iTrader: (62)

l2m

alex_me

Guys,

This is Alex, co-founder of ME and main software guy on this ECU. Here's what happened from our perspective:

1. Before Christmas 2015 (on the 24th of Dec) I get an email from Richard and the main tech guy of the tuning company (I am not here to publicly shame other companies) saying that they are not getting sync when starting from cold.

2. I replied 1hr later saying that it might be due to the low battery voltage, but if they could "briefly scope the cam/crank signals" and, if that doesn't show anything out of the ordinary, to send us back the ECU for a bench test.

3. As discussed, they've sent us the logs after new year's and, immediately, the low cranking RPM is noticed and the low cranking voltage suggested (again) as the culprit. We offered them two possible solutions: replace the battery/starter or wait for a firmware fix that we were prepared to do, outside of the ECU's specifications, to make the engine start at very low voltages.

4. Against our advice, the tuner begins testing sensors, wiring, essentially racking up the customer with a bill for diagnostic work that was, in the end, not needed.

5. Richard finds out about a big bill coming from them and posts his complaints on Facebook. At that point, we get involved and offer the tuner to pay for the actual cost of their time, as a gesture of goodwill towards the customer. The tuner refuses, demanding full compensation for their (unnecessary) work, performed against our advice.

6. The firmware fix is put in place at no cost to the tuner or Richard and the car starts.

7. However, by this point, the tuner was more interested in getting paid for the (unnecessary) work done, rather than getting the customer's car working, so they send Richard a huge bill for diagnostic work. All communications between ME and the tuner stop, as they refuse to accept our offer of paying for their time, rather than footing it to the customer.

8. The car is now with one of our approved dealers. His conclusions were that the battery was flat (he had to replace it) and then things are going very well now.

Any questions, fire away.

Alex

Richard Thomas

Seems like it was à starter motor and battery issue all along , why the mapper couldn't see that I don't know , thanks to ME for helping sort it out its cost a fortune and I will be taking the mapper to court for my money back