Saml01

iTrader: (9)

WOW.... Just wow.

If I were you I would pack all the **** up and send it back, ask for a refund. Maybe if enough people start man'ing up to them, they will get their **** straight.

Go buy the stuff from FM instead, at least they include extra **** you dont order, unlike begi that doesnt include what you do.

Thats great when one person is like the key stone that holds it all together.

sixshooter

iTrader: (12)

You started this thread on October 19 and already had part of your order in hand at that point. I assume that means you originally ordered this kit in early October? Damn, It will be February on Sunday! Did they bill your credit card in October?

I would be livid if I had paid that much for something that long ago and still had only a handful of promises. Yet you are stuck. You want it bad enough not to cancel the order so they've got you over a barrel.

Weak.

2002SilverMiata

[QUOTE=Saml01;360803]WOW.... Just wow.

If I were you I would pack all the **** up and send it back, ask for a refund. Maybe if enough people start man'ing up to them, they will get their **** straight. QUOTE]

The problem with that is half the crap is already on my car and if I send it back I need to deal with getting my car back to normal or adapting the changes to another kit... I'm pretty stuck at this point.

2002SilverMiata

Actually, the order was 9/30!! Yes, they charged the majority of it early october. Yes, the whole experience has been a damn nightmare and I am livid, but I want this transaction finished so I can move on. I'm sharing this nightmare with everyone so you can see the crap this company does to their clients. I cannot fix my situation but I hope I can help others 'see the light'... shitty customer service is made up for by a good product.

sixshooter

iTrader: (12)

Good luck to you, brother. I'm looking forward to hearing about you driving a boosted car about the time of the Spring thaw. If you get the parts, do you think you'll get it together by then?

18psi

iTrader: (76)

HOLY CRAP!!!!!!!!!!!!!!!!!!!

BEGi really needs to come in here for some explaining.....

This site is filled with nothing but BEGi love and praise, and its ridiculous how completely opposite your experience is. WOW

2002SilverMiata

I hope so. I may not have it tuned completely, but I am hoping I will get it done before March.

2002SilverMiata

That's a good idea. I would love an explanation besides all of the excuses and delays. I am very frustrated by I have to say that Stephanie has been very good about replying to emails... even though most of the replies were more delays. I know she has figured out how bad the situation is because she was very apologetic about this last screw up with not even having a turbo housing to fit the DP.

JayL

iTrader: (12)

Wow, just wow....where's all the BEGi nut-swingers now?

18psi

iTrader: (76)

that is EXACTLY what I'm thinking. you mention anything bad about BEGi in any thread and you will probably get flamed to ****.

here is an obvious **** up of theirs, and this thread has next to no posts questioning why the **** they sucked so badly with this particular kit.

If I paid the money they charge for their setups (to most its fair, to me still WAYYYY overpriced for my liking) I would be so ******* pissed Id plaster this thread all over the net.

Sorry, no offense to BEGi, but for a company that is basically worshiped on this site I think they need to step it up a little bit. This is not the only thread like this, there are many others that either had to wait a long *** time or send stuff back due to being made incorrectly.

driverdog

iTrader: (2)

Add me to the list of people who ended up not liking the service at Begi. I bought (or tried to anyway) a cast mani for my 1.8 through a vendor who deals with Begi on a regular basis. Over the next 75 days of waiting, it was always supposed to ship out "next week".
Gentle prodding produced a backlash from Corky saying we "ruffled feathers" with Stephanie and Mary and buy elsewhere.
I did!

Reading the forums last year led me to believe that Begi was the way to go. Sure the prices were higher but usually with higher prices comes better service, so I don't mind paying more for better service. It didn't happen for me with this company.
If you have your heart set on Begi, put in a hell of a lead time for your order.

I ended up buying an HKS manifold from an e-bay vendor and even though the auto reply said the owner was on vacation in another country for 2 weeks, he contacted me and got me a manifold within 3 days! Now that is service!!

Saml01

iTrader: (9)

Dude, take all your **** off the car and send it back.

The changes you made are superficial and can be adapted to the FM kit or a DIY kit.

Send it all back.

2002SilverMiata

I am hoping this is the last problem. If I take everything off, I will have to wait even longer for another kit, or start all over trying to get a DIY set up together with little or no research... I'm a noob, remember? So, this would be like starting a 100 mile drive, stopping at 90 miles and turning around... at least for me.

18psi

iTrader: (76)

I would give them an ultimatum. If they dont get everything out to you by xxx you take it all off and send it back for a refund. then just go with FM

Saml01

iTrader: (9)

You wont wait as long as you think you will.

You can get a DIY set up spec'd out and ordered in a day or two, the rest is just waiting for them to come in, which will be as fast as shipping.

You can also call FM and ask how long the lead time will be if you order a kit now.

patsmx5

iTrader: (16)

Yeah, I was hesitant to say anything like this, but I agree. You have to draw a line somewhere. This has clearly gotten out of hand. Though you may not want to now, starting over with a FM kit would probably be easier and faster in the long run than continuing with what you have. Bullshit gets old fast.

Stephanie Turner

Yes, We totally, and 100% messed up this downpipe. My fabricator made a 94-97 downpipe instead of a '99. There is no questions about it. I did not have you send back the turbo, downpipe and WG originally, because we had a manifold here already and Corky and Justin assured me we had a turbine housing here that we could use. Unfortunately, Corky was incorrect and that necessitated the need for the turbo return. I cannot apologize enough for this screw up.

As for the WG, I am so sorry Tial screwed up and sent me the wrong part. I am sorry they cannot read plain English of "WG38". Another delay beyond my control. But frustrating and irritating, none the less. I occasionally stock WG's, but not often. There are customizing options on those as well. I sent the last one out to this customer and had not ordered a replacement yet because I do not have another S5 kit on order.

Why don't we stock your turbo? It is a highly modified, custom piece. GT2860's w/ T3 flanges and external waste gates are not your average miata turbo. ATP had to custom build it for us. I can't stock this turbo as I will probably never sell another one like it again.

All S5 kits are a one off, custom deal. That takes much longer to build than the standard BEGI-S and S1-3 parts. We build two or three of these kits a year. We build custom parts all the time, but it will take longer to get it done. We stock almost all other parts EXCEPT the S5 stuff. Too many turbo options, too many downpipe configurations, too many intercooler sizes, etc.. There is nothing simple about a S5 system and there are not two out there that are the same.

I can guarantee you there is no other miata turbo seller out that can put together the kit with his specs and ship it out, especially FM. It is simply not possible.

Has this taken to long to do? Of coarse. Do I like that it has taken this long, of coarse not. We are doing the best we can to rectify the situation. Overnight shipping of parts is least that we can do so that he can finish the project. The turbo finally arrived today, a day late thanks to the UPS store. There seem to have been several things that happened with this kit beyond our, or the customers, control. Don't get me wrong, it sucks. Some things we could have controlled though. I should have had the customer send back the turbo to begin with. That is entirely my fault.

My e-mails may have contained excuses or reasons for more delays, but what would you rather I do? Lie about it? Ignore you? That would not get either of us anywhere. I would show "no regard for my customers" as you put it, if I was not honest about it. You might not like what I have to say (Hell - I hate being the person to pass along bad news) but I will tell what I know.

The bottom line still remains, BEGI royally screwed up his downpipe and getting all the original parts back to fix it. For that we have apologized profusely, and will continue to make this the first priority until it is fixed or completed.
Stephanie

Stephanie Turner

Now, I have no way of knowing if you were my dealers' customer, or my dealer. However, I never spoke to the dealers' customer, only with the dealer. So if you were the one doing the "Gentle prodding", think again! It was anything BUT! If you are the dealers' customer, I am sorry you had to deal with that person because he is truly a snake. We very rarely tell a customer to go elsewhere or cancel an order. In fact, I can think of three in the last 10 years. You (or my dealer who is no longer so), one person two weeks ago, and someone who called me "you f**king white people" (insinuating I was a racist), publicly.

But false accusations and outright lies do not get you far around here. I am sorry, but if someone is going to out right lie to us, accuse of things we did not do, change the parts ordered then blame me for the delay (before the products are even shipped!), we will refuse to do business with you. I think most sane people would.

This dealer has been cut off after doing business with him and putting up with his foul attitude for 4 years. So it's not like he pissed us of once and it was "off with his head". This was FOUR years of dealing with someone who was verbally abusive and I had had enough. I am sorry if you were caught in the middle of the 'straw that broke the camels back'. You just happened to be the first miata part he ordered from us. Until then he was an FMU dealer. If Gerhard chooses to continue doing business with him, that is his choice.

That said, It takes a hell of alot to **** off myself, Mary AND Corky - all three of us at the same time! Everyone knows Corky would say "go make a pitcher of margaritas and chill out".
Stephanie

2002SilverMiata

I appreciated the emails and the updates, but it was and still is very frustrating. When we initially made contact and discussed this kit, I thought it would take 2 months to get everything sent to me. I was OK with that. But you can see my point now... 4 months later and my car is still on jack stands.
I am not bashing your product or you personally, I am just reporting my experience other miata owners who may be thinking about getting a kit like I did. Yes, I believe more regard should have been given to my time and the money I invested in this project. For example, the Xede took until the middle of December to come in, 3 months after the order was placed. The harness was even 3 or 4 weeks later. I just think that having some control over suppliers results in more predictable results and happier clients. Suppliers need your business like you need your client's business. I work with two laboratories that I use for my cases... I send a case, and I expect back in two weeks... I get it in two weeks. I order my supplies from 3 companies... I get them next day. My clients expect their treatment done within the allotted appointment time, and that is what I have to deliver.... It's a basic ethic in business. So, not having that understanding with Tial or with Xede or whomever... is just not good business... Period.
Anyway, I hope my things get here tomorrow and I hope the rest of this project goes without problems, because I would like to put this experience behind me.

driverdog

iTrader: (2)

Stephanie, these are the emails that were forwarded to me showing me that the vendor did everything he could to resolve the long wait. The language on both sides seems to be professional without the hint of animosity. This looks like just a case of poor customer service.

-----Original Message-----
From: xxx [mailto:xxxxxxxxxxxxxxx]
Sent: Tuesday, July 15, 2008 5:53 PM
To: corky@bellengineering.net
Subject: Re: xxx Order

Corky,

It saddens me that you prefer send me away than deal with the problem at
hand. You and I have always had a good working relationship and I have
always appreciated your guidance. I'll let my customer know that you
prefer
he buy a manifold elsewhere.

I'll continue to order the intercoolers from Gerhard and expect to
receive
the same high quality and service than he has always provided.

Regards,
xxxx

corky wrote:
> xxxx,
> Not sure about all aspects of this, but manifolds have been trickling
> in rather slowly. It was not in the cards to supply one on your
schedule.
>
> Regardless of times, dates or other, it seems you have ruffled the
> feathers of both Mary and Stephanie several times. As for me, I am
> much to old to find space for such actions any more. I think it best
> we call it a day and send you elsewhere.
>
> Best wishes,
> Corky
>
>
>
>
>
> -----Original Message-----
> From: xxx [xxxxxxxxxxxxxxxx]
> Sent: Monday, July 14, 2008 1:22 PM
> To: corky@bellengineering.net
> Subject: xxx Order
>
> Hey Corky,
>
> I have a problem that requires your attention. I placed and order for

> a
> T3 flange external WG Miata manifold on May 1st. Stephanie took the
> order and remarked that it would be shipped promptly. A few weeks
> later my customer called to say that the manifold had not been
received.
> During the course of the following 60 days I have been told numerous
> times that the manifolds would be shipping within a week.
>
> I do understand that during this time you received some manifolds in
> and promptly shipped them to other customers. I would like to think
> that we have a good relationship and continue to support you by
> selling your
> 2025 and having you build all of our intercoolers. I am surprised
> that the manifold that I ordered was not shipped nor was I informed
> that it was not.
>
> This is not the sort of service that you have provided previously and
> I am embarrassed that I collected $$ from my customer over 75 days ago

> and have yet to deliver the product he purchased.
>
> In addition, I find Stephanie's "tough luck" attitude offensive.
>
> Can you please give me a realistic date for shipping the manifold so
> that I can give the customer the option to wait or a refund.
>
> Thanks,
> xxxx xxxxxx